Professional Moving Solutions

Reviews

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1. B

   Bill M.

   Source: MoveAdvisor

   6 Dec 2014Paid $2,048

   Very professional.

   Professional Moving Solutions 9420 lazy Lane #E202A, Tampa Fl 33614 MC# 749933 DOT #1860180 IM #1969   We Had an exceptional experience with Professional Moving solutions. They moved our household Goods from Davenport, Florida to Kissimmee, Florida on Dec 3, 2014. The Team of Jr, Tim, and George arrived on time ready to work.  They were friendly, honest and very professional. They worked very hard packing and moving our belongngs. They had a plan and kept to it.  They took very few breaks.  Jr, Tim and Geroge are exceptional employees!  I hope you  apreciate them as much as we did.   I highly recomend Professional Moving solutions.      .

2. A

   Andrewdiaz

   Source: MoveAdvisor

   22 Jul 2013Paid $600

   I will use again.

   Showed up on time. Two of the most pleasant gentlemen moved my mother's things to her new home. It was almost a hundred degrees and never once did I hear a complaint. Very professional and speedy. These guys never took a break and moved with speed. The move cost exactly what they quoted me. They will always be my first choice in movers and will recommend them to anyone!

3. D

   Deborah G.

   Source: MoveAdvisor

   5 Mar 2014Paid $2,652

   Additional charges.

   To begin with, the amount that I was quoted (the binding estimate) was inaccurate. When I tried to call/e-mail them about the difference no one responded. I went along with it thinking that the cubic feet probably ended up more as I underestimated the number of boxes that I had but no one would confirm that. The guys who picked up were super nice and did a great job. However, when it came time for the delivery, the proverbial poo hit the fan. The driver was unable to get his truck on my street so had to rent another truck to bring my things. That I had to pay for. This is a moving company. How did they not know that in the beginning? When he got to my house, I had purchased a cashier's check for my final payment (we used a bank money order for the first payment). The driver not only would not accept the cashier's check but he started yelling at me about it. No explanation about why it had to be a "postal money order". I had to go to the bank to cash the cashier's check and he told me he was going to charge me an extra $100 for making him wait. Fat chance that was going to happen. Then he actually argued with me about where to place my furniture. In the end, my quote went from $1,900.00 to an actual price of $2,652.00 I will never use this company again and would never recommend them.    .

4. G

   Guido F.

   Source: MoveAdvisor

   7 Dec 2012Paid $1,000

   Professional Moving Solution.

   On June 27, 2012, we hired this company to move  our goods from 3145 Stonehurst Circle to 1140 Aqua Lane in Clermont, Fl. Unfortunately, my stove's  electrical panel was damaged to the extend that I have not been able to use it . Also , an off-white Ethan Allen sectional was soiled. They offered $ 60.00 for the stove and $ 10.00 for the sectional. With that amount I cannot buy a new stove. I called and sent e-mail but received no response. It has been an unplesant experience. They are extremely nice at the beginning , but will ignore you, if you make a claim  .

5. B

   Barbara G.

   Source: MoveAdvisor · Brandon, FL to Plant City, FL

   9 Apr 20182-bedroomPaid $1,300

   Bate and switch.

   I and a neighbor had the same problem with the actual cost was almost $1000 more than the quote. As a senior citizen it striped my meager savings If you check the BBB they are out of business.

6. A

   Adrienne C.

   Source: MoveAdvisor

   19 Aug 2015Paid $89

   Moving deposit.

   I hired the company in April 2015 to move me the end of June 2015 and sent them an 89.00 deposit.  the day before I was supposed to move they informed me they could not move me until that Monday.  I had other obligations and had to be at my destination on that Sat. they told me to get someone else and they would refund the deposit.  I had to pay through the nose at that last minute to get moved.  It has taken me 6 weeks to get the refund. I have been lied to and have been rude to the experience was awful.  I then had to open an account and give them the number so they could transfer the funds to me.  I was also asked why I had closed the account I paid them with.  they said they had mailed a check three different times yet I didn't receive any of the checks they even verified the address,  I don't  believe a check as ever sent.  I opened a new account as I didn't trust them to have my account number that I work from.  Now I have to go close the account.  It has been one hassle after another for me and all in the process of buying a place, putting child in school, Having animals delivered to the farm.  What a mess I would never use them again and definitely do not recommend them.

7. S

   Sue

   Source: MoveAdvisor

   2 Jan 2015Paid $1,450

   Horrible experience.

   I tried to move my car and apartment with this company. Horrible.Firstly, they don't follow the contract:Arrived late for 3 hours for apartment moving and increased the price for the same amount of items listed on the contract. The first thing they arrived is to complain that I got too many items and ask for more money. But in fact their representative did the estimate for me and guaranteed that 10 large boxes (5 ct for each) should be sufficient. Actually it did. But they used 13 medium boxes (3ct) instead of 10 large boxes (which is written in contract) with increased price in moving. When I showed them contract and tried to connect with the office person: Mary, they refused to communicate and insisted for more money. The same thing happened to delivery. On the contract, the stair fee has been included. But when they arrived, they asked for stair fee and long carrier fee and threatened not to deliver my stuff if I didn't pay it. I doubt if this fee should exist or they just wanted to "steal" every penny I have as the driver,his manager and Mary gave me different prices.As I insisted not paying anything which had been mentioned in the contract, they then asked for higher long carrier fee.Finally I paid additional "long carrier fee" after one and half hours. Secondly, the legal entity of this company is confusing. The company I have contracts with is Professional Movers Group in Maryland who claimed they are not broker. But when they said they also have car moving business, they didn't mention they are broker. Thirdly, they are hard to communicate and have bad customer service.For car moving, This Company missed scheduled pickup date. I contacted them through the emails and phone calls and wanted to have a time frame so that I could plan the car rental time. But they only replied an email after 1 week, saying they need another 10 business days. But they still refused to give you any time frame. Afterwards, they barely picked up my calls or reply my emails but saying you could call as many times as you want. Finally, after I contacted the bank to dispute the car pick up, they called me with no notice and said the car would be picked up next day. And they just gave you the time and driver number and disappeared. You couldn't change the time and had to contact the driver yourself as they gave the driver the wrong pick up address.For apartment moving, they didn't deliver my stuff at my scheduled date and claimed they had 45 days' time frame in law. They finally contacted me on Sunday and said they would deliver next day without notice. When I mentioned the leasing office is not open on Sunday and I couldn't schedule the move in date with them, they said you could make it happen or pay 150/day for late delivery.

8. T

   Terry C.

   Source: MoveAdvisor

   3 Nov 2014Paid $27,500

   Very Negative Experience.

   This company currently has a D-MINUS rating in the Btter Business Bureau for poor customer service, dishonesty, and 61 registered complaints, not including mine.  Overcharged the estimated cost by $1,000.00, delayed my delivery and didn't tell me, and damaged not only my furniture, but the walls of my apartment! After 25 days of frustration, lack of communication, and disrespect from this company, they have finally delivered my furniture.  Unfortunately, it arrived severely damaged.  The movers refused to assemble any furniture on site, and refused to conduct an inventory with me.  My walls are scratched and dented, and I am unsure how to file a claim for household damages.  The company would not tell me where my goods were or when they would arrive.  I called and emailed repeatedly, and one time out of every three, I got a response.  The delivery date was the 15th, but when I called them on that date, they told me that my items hadn’t even left Florida yet.  Nobody had thought to mention that to me, who had been planning around that date by taking a day off work without pay.  When I expressed my concern and stress about not knowing when my delivery would take place, I was made to feel like a nuisance.  It was very stressful not knowing where my valuables and furniture were.  It is even more stressful now that I have an apartment full of disassembled broken furniture.  I asked for a discount to cover the cost of unexpectedly having to stay in a hotel for the extra amount of time it took them to deliver my things, but I was told that my delivery was “not late.”  This company treats their customers very poorly.  The service was expensive and very late, and the delivery was a nightmare.  Please, please avoid this company.   .

9. H

   Heidi

   Source: MoveAdvisor

   2 Jan 2014Paid $3,500

   DO NOT hire Professional Moving Solutions for your move!

   After many moves both domestically and globally, I've never been more disappointed in a moving company. This company is a total racket and nothing about their service is "as is". From the moment of pick-up, through the weeks in between and the day before drop off (which we paid to have expedited) --- they tortured us with calls about added costs and urgent needs. When you are paying a PREMIUM for a coast-to-coast move, your moving company should know at the time of their engagement that parking permits and shuttles (FOR A DELIVERY IN SAN FRANCISCO CITY PROPER) would be required. How on earth would it be conceivable to park an 18-wheeler on a hill in San Francisco to unload belongings. Seriously??To boot, the movers broke the biggest and most fragile item (glass table) we shipped, which was clearly marked and packaged and despite filing a claim, we just found out that there will be NO corrective action or reimbursement. After the constant harassment and epicly bad customer service, Professional Moving Solutions didn't even follow up after delivery. If you care about your belongings, need to stick to a budget or want a full-service, professional provider -- DO NOT call Professional Moving Solutions. They are a total racket and could not care less about customer service or your belongings.

10. M

    Manuel S.

    Source: MoveAdvisor

    25 Nov 2013Paid $1,200

    You Will be Lied And Then Your Furniture Will be Destroyed!!

    I was convinced by one of the customer’s sales rep at this company that they offered the most competitive rates and second to none services.  According to the rep, the moving company had their own trucks and the personnel were uniformed. I accepted their offer and their quote and in June 24, 2013 the mover’s showed at my house and my wife received them since I had to work.  The distance between the houses (departing) to my other property (receiving) was only 4.1 miles. Roughly 7 minutes driving.   First, two out the three hooligans looking-like movers did not had proper uniforms and they showed up in Penske rented truck.  The estimated quote of $600 became $1,200 in an instant.  They were relaxingly taking their time to do their job for which I was paying.  It took this company about 6 hours just to load items that were already boxed into the truck, load the furniture and wrap few things. And they were three movers!!   They got to my house 5 minutes before I got home. And I got home at around 5 pm.  At the moment I parked, RIGHT BEFORE MY OWN EYES, ONE OF THE HOOLIGANS LOOKING-LIKE SKINNY DUDE IN PLAIN WHITE SHIRT HIT THE DOOR FRAME WITH MY SON’S BED HEADER!!  I was infuriated and called the company right in front the foreman which was no older than 23 years old.  I told the gentleman who picked my call about what these morons where doing to my furniture and how much they dragged their feet. The foreman spoke to the company headquarters rep and all it did was to make things even worse. The movers did not care one single itty bitty bit about the condition they were leaving my household goods!! They were tossing and dropping things everywhere and they told me that if anything was broken or scratch, I will need to file the claim form online. It took little over 2 hours to this bunch of clowns to download the truck.  I took the foreman through the stuffs that were visibly damage and supposedly he acknowledges the careless of which they treated my household items. There was broken furniture, broken and chunks of wood tore apart from the main bedroom dresser and my son’s dresser, badly scratched wood stands, bed rails, picture frames, leather furniture, and many many other things. I filled the claim as directed and I spoke to the manager.  I sent her all the pictures of all the damages, I sent her separate emails, and she also acknowledged the condition caused by her employees.  According to the claim, it would take about 90 days to complete. It wasn’t until September that I called the claims company, which is Anthem from San Antonio, Texas, and I spoke to a very rude woman and they sent me an email. I replied to the email.  Three weeks later, I got the letter of their decision….they stated that $66 dollars was the fair amount for the damages.  I was completely offended by this ridicule amount and I called the Manager….. I called the first week of November….and first, it took all the Might and Power from God and the Angels to have the Manager to call me.  I explained to her the issue and she stated that she will look into it and contact me again.  To this very day, she is refusing to call me back. I am a disable veteran with two combat tours in Iraq.  I can’t work anymore due to my physical and mental condition. I can’t fix or replace what this company has done to my household items. This is a company that I would never recommend to anyone, especially those who are veterans. Is a complete shame on their part to destroy a person’s furniture and leave as is the customer’s concerns was nothing to them.  This company lacks integrity, moral values, will not care and will not follow up with their customers at all.  If they have at least a little bit of honesty and integrity, they would, at least, listen to the recorded calls at around 5:30 pm on 24 June, 2013. And if this company has at least, a little considerations for those who has sacrifice so much to this country…they would at least try to make things right.  .