3 Nov 2014 · MoveAdvisor
1.0 out of 51.0
This company currently has a D-MINUS rating in the Btter Business Bureau for poor customer service, dishonesty, and 61 registered complaints, not including mine. Overcharged the estimated cost by $1,000.00, delayed my delivery and didn't tell me, and damaged not only my furniture, but the walls of my apartment!
After 25 days of frustration, lack of communication, and disrespect from this company, they have finally delivered my furniture. Unfortunately, it arrived severely damaged. The movers refused to assemble any furniture on site, and refused to conduct an inventory with me. My walls are scratched and dented, and I am unsure how to file a claim for household damages. The company would not tell me where my goods were or when they would arrive. I called and emailed repeatedly, and one time out of every three, I got a response. The delivery date was the 15th, but when I called them on that date, they told me that my items hadn’t even left Florida yet. Nobody had thought to mention that to me, who had been planning around that date by taking a day off work without pay. When I expressed my concern and stress about not knowing when my delivery would take place, I was made to feel like a nuisance. It was very stressful not knowing where my valuables and furniture were. It is even more stressful now that I have an apartment full of disassembled broken furniture. I asked for a discount to cover the cost of unexpectedly having to stay in a hotel for the extra amount of time it took them to deliver my things, but I was told that my delivery was “not late.” This company treats their customers very poorly. The service was expensive and very late, and the delivery was a nightmare. Please, please avoid this company.
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