Provincial Movers Inc.

Reviews

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1. O

   Olga

   Source: MoveAdvisor · Edmonton, AB to Mississauga, ON

   5 Aug 2017StudioPaid C$670

   Do Not Deal With Them.

   Very poor experience. I booked this company 3 weeks ahead of my cross Canada move. 4 days prior to the move date itself - they emailed me saying move has been postponed from Saturday to Monday (and I was flying out and completely moving out of Sunday, so I physically would not be present on Monday). In response to my frustration they said that 4 days notice is considered to be more than enough and they do not have any other alternatives and that I should cancel my plane tickets (of course they will not be covering any costs of that). I decided to cancel my booking with them and I had to search for new moving company 4 days before my move - and I was lucky enough to find it! Anyway - 5 minutes after I found new company and paid deposit - Provincial movers called me and said that they found truck to pick my stuff up on Saturday as was agreed before. Of course I have not agreed - I wanted my deposit back. Now, I must say - it took them 2 weeks and my multiple phone calls and hours on hold before I finally got e-transfer with my deposit back. Service is not there, they are not following through with their commitments, they are putting their clients through much stress prior to actually checking all possible options. Do not do business with this company.

2. S

   Shar

   Source: MoveAdvisor · London, ON to Toronto, ON

   5 Jul 2017StudioPaid C$1,100

   I Got Played.

   I don't know why I didn't read the reviews for this moving company before I made a down payment.. hopefully you all are smarter than me and DON'T GIVE THESE SLIMY PEOPLE YOUR BUSINESS!! The actual movers I had were lovely guys, but the office is straight scum. First of all, I spent the whole day before stressed about whether they were even coming because I never received a call informing me of the time they were going to arrive. I had a limited timeframe because I had to book the elevator at my new place. Made multiple calls, no answer. Secondly, you should pretty much guarantee that the "quote" they provide you with is going to be a FRACTION (hopefully half) of what you actually have to pay them with the extra charges that they add on. I had an hourly rate applied, and the "hours" that they came up with was a straight up joke. When I tried to call to ask about it, the people on the phones were some of the biggest scumbags. I consider myself a reasonable person, and I was hung up on twice. NEVER EVER EVER USE THEM! Those moving guys deserve a better boss!

3. D

   Dkms

   Source: MoveAdvisor

   4 Jul 20172-bedroomPaid C$100

   No show.

   My family had a very stressful move that started with the movers now showing up. It started with no confirmation call the day before. I had to call to find out the move time. But the next day the movers didn't show up. I got a call on the day AFTER. No apologies no compassion. The agent just said they have a truck for me and if I want to take it or not. At that point I already had a Uhaul. I am still waiting to get back my deposit. It's been a week since they promised only 3 times. Provincial Movers. Never Again!

4. M

   Mike K.

   Source: MoveAdvisor

   18 Oct 2016Paid C$2,900

   Moving Nightmare.

   This company is a complete Joke They picked up my belongings July 29 2016 and I never got my belongings until Oct 11 2016. There were multiple dates given both in writing and verbal and none of them were ever correct. It took a total of 75 days from the date of pick to get my stuff from Halifax to Calgary. They customer service is basically non existent. James Daniels and Patrick Hartman are nothing but lying crooks. I was given a total of 5 different delivery dates via email and multiple ones verbally on the phone. These 2 will yell at you on the phone and hang up when you say things they don't want to hear or have questions they don't want to answer and these are the people who are managing your move. They sub contracted the pick up and the final delivery. When my stuff finally arrived after 75 days my dresser which was less then 1 year old was completely smashed and they are trying to say that it was shipped that way, I have multiple dishes that arrived broken.The boxes were damaged and they were all brand new when they were picked up and you could tell just from the shape of the boxes that everything was handled ruff. When they showed up to do the delivery the never brought my couch, mirrors and ironing board. As per part of there contract they are suppose to give you an inventory list the date of pick up. After multiple emails I had to get a lawyer to call them just to get this document. and when it came there were items missing because they didn't make the list until the items arrived in Ontario. I have put a claim in with there insurance and now they are trying to say that there is a deductible on it of 350 $ and that they will only pay for 60 cents on the pound. these guys are a complete joke. If you look them up at the better business bureau they have over 20 complaints listed with them (many of which are still unresolved. At the end of the day James and Patrick have told me to take them to court if I don't like and I am so done with dealing with these people that I will see them in small claims court.. Please beware and DO NOT USE THIS COMPANY THEY WILL STEAL YOUR ITEMS AND RIP YOU OFF.

5. S

   Sharam

   Source: MoveAdvisor

   30 Sep 2016Paid C$1,800

   THey are scammers are using the name "Nexus Express" too.

   They did not show up on the moving day. They used subcontractors to move our stuff. We had to ask several times to have the scale ticket. The weight was too high and we had to ask for re-scaling and paying based on the actual weight. Steven (just a fake name) contacted us that they had disposed our belongings! We had to get the police involved and the police is investigating the case. CONTACT THE POLICE, DON'T LET THESE SCAMMERS GET AWAY WITH THIS. They operate under "Nexus Express" too. Steven, David, Jennifer,..they are all a network of scammers.

6. E

   Evadney C.

   Source: MoveAdvisor

   23 Sep 2016Paid C$721

   Never use this company Provincial Movers.

   Worst company every. Charged me for 900 lbs when my things weight barely 400lbs. They were suppose to deliver my things from Edmonton to New Westminister. They picked up August 11 and was to deliver on August 15 did not get my things until September 23. I had dishes broken and my chair stained. Very rude customer service. So many more things. I took 2 days off because they keep saying they will deliver but never showed up. So many things! ONLY USE THIS COMPANY IF YOU WANT TOTAL FRUSTRATION AND HEADACHE!

7. S

   Shamie

   Source: MoveAdvisor

   30 Aug 2016Paid C$2,500

   Do Not Make a Contract With This Company.

   I wished that I have read these reviews before we contracted with this company to move our stuff. To make it easier for you to make a decision, here are a few of things to consider: 1. Some of our stuff went missing - including a few bottles of whisky that were included in our personal items 2. Most of our items were broken - they claimed that we could file an insurance claim with them - however, I really don't believe we will get anything from these people 3. They charge your credit card before you authorized them to do so. According to the credit card company, they can charge your credit card at anytime for any amount if you have provided them with your card information. 4. They don't provide you with evidence to validate the weight they are charging you. 5. They called you half an hour before delivery your stuff. Forget about the five to six weeks storage they promise you. 6. They threaten to dispose of your property if they don't get to deliver it in half an hour 7. They will deliver your stuff when it is convenient to them. Please note if you contract with Provincial Movers then you will be next one putting a review here!!

8. S

   Severin M.

   Source: MoveAdvisor

   11 Jul 2016Paid C$1,200

   Horrible Horrible Horrible Experience!

   Simply the WORST experience I've ever had with a company. DO NOT USE THEM. They lie, are incredibly unreliable and are gracious only until they have your stuff. I was informed that I had to pay a deposit of $100 and then pay they remainder once the goods were delivered. He implicitly stated three separate times that payment would be made once the stuff was dropped off. They have my stuff and the bank calls me because they illegally attempted to charge me twice for the move without my consent and DOUBLE the price that was quoted. I called them to confront them about this and they were belligerent to me on the phone and told me that if I didn't pay, my stuff would be delivered much later. They quoted me a week and it took a MONTH for my stuff to arrive at the destination. Just ridiculously bad service. They also informed me that they would provide me with a days notice of arriving to their destination, but surprisingly, they didn't. They phoned me to tell me that they were there and then since I was at work and not able to take the call, they left immediately. I had told them that my friends would be receiving the goods and they didn't say anything of it, but then when they arrived the next day, they stipulated that I had to sign a form within 30 mins or my stuff would be lost because they had to leave the province. What the #$#@! I then received a call saying that I hadn't signed the form sufficiently and he yelled at me in a condescending tone. Just egregiously bad. AVOID!

9. K

   Kelsey K.

   Source: MoveAdvisor

   30 Jun 2016Paid C$1,740

   Do Not Use Provincial Movers!!

   Provincial Movers did not show up on two separate occasions to move my household belongings as agree to based on our written and verbal agreement. I had to find a new moving company. Their customer service was absolutely terrible. They also did not give me my deposit back, and lied to me on several occasions.

10. N

    Nkb

    Source: MoveAdvisor

    16 May 2016Paid C$1,250

    Do Not Use This Company!!

    DO NOT USE THIS COMPANY!! -Terrible customer service (Very difficult to reach and when you tried to discuss any issues with them they get very hostile very quickly) - They do not reply to or acknowledge multiple attempts at emails - They said that they would call to confirm 24 hrs in advance if when they were going to come. Guess what?? They did not - Did not pick up my stuff on time - Was not delivered on time - Was told that all my furniture weighed 1200 lbs but there was no proof or slip indicating that this was true. - They did horrendous job reassembling the furniture. Please, please do not use this company. I have reported this company to BBB.