Public Moving Services

Reviews

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1. K

   Kunal

   Source: MoveAdvisor

   6 Sep 20173-bedroomPaid $4,400

   Delays, losses and extra charges.

   My stuff got picked up from CA to be moved to NC on May 21st. After an original estimate of $3385.00 for the move (without visual inspection) with full pack service. On the day of move, the estimate was revised to $4400 (30% more than quoted). How is someone suppose to believe their quotes!! Getting a date for dispatch is like pulling teeth. You call their customer service numbers and no one picks up or you wait for atleast 30 minutes. I was told a date and told I will hear back from driver which I didn't for the next 2 days. On reaching the dispatch department, I was told that they did not load my stuff on the truck as it got filled up. So, who is suppose to inform me of any changes? On delivery, a dining chair arrived broken. A wardrobe box was missing. A claim has been filed 2 weeks back and have not heard back. Overall, felt scammed at pickup with the increase on estimate and very annoyed with the customer service and dispatch departments on being rude and un-reachable.

2. D

   Daphne T.

   Source: MoveAdvisor · Dallas, TX

   30 May 20194+ bedroomPaid $3,062

   Move from Milwaukee, Wisconsin to Dallas Texas in June 2017.

   Never again will I use them nor would I recommend them to you're quote one price then when they have your stuff on the truck you're quote another when my property was delivered I was quote anothe price. My property was damaged after they unloaded it a brand new tv screen cracked. They (the company)had me file a claim had to have a settlement claim notarize and everything sent it to them.The amount they offered me regarding my damage wouldn't have even covered a new tv. I am still waiting on that settlement check.

3. J

   Jill C.

   Source: MoveAdvisor · Kalkaska, MI

   14 Mar 20192-bedroomPaid $12,000

   Ripped Off.

   I would love nothing more than to exact revenge on these VULTURE’s !! I have submitted paperwork to Brian Christ regarding this ripoff company!! I was quoted $8900 and was raped / charged over $12,000!! When the POS moving truck/Semi pulled into my driveway..two Russian POS drivers out of Miami got out and proceeded to “try” & bully me into being further ripped off by stating I had to give them money orders (on a Sunday at 5 pm ~ BS) they told me prior to that - a cashiers check from the bank was ok. I ended up calling 911 for a Sheriffs response this is THE ONLY way I could force them to give me my belongings!! F’ing [EDIT]..yes it still pisses me OFF!! I just want a refund back due to over-inflated fees ~ it needs to be pro-rated based on fair freight values!! The small amount of stuff I had should’ve cost $5-$6k NOT $12k. ;-(( FBI/DOT 7915 Microsoft way Charlotte, NC 28273 Brian.Christ@oig.dot.gov Received a call from Alex stating he won’t arrive Friday as scheduled coming Saturday morning instead. So Alex and co-worker finally show up late Saturday afternoon (3:30pm) in an old semi - Gordon Trucking out of Miami, FL. Then he tells me he put out an add for help but no one showed up. Then he said to take items down stairs to basement it would be $150.00 more - I said no way so he threatens to leave. I said I don’t think so and told him to put everything in my garage. At this point I was pissed , so I called my sister. Then after I already verified with him over the phone prior to arrival that a cashiers check was acceptable for final payment. Then I give him the checks and he proceeds to tell me that he can only accept cash or money orders. He keeps telling me he Can’t accept Cashiers ck no good so this is when I Called 911 Kalkaska sheriff department. (Copy of Report provided). Then the 2 Russians along with help from my sister and neighbors we all unloaded the truck. Then on Sunday 9/10/17 at around 3:30 pm some mentally challenged guy showed up looking for work ? This was from the add these idiots put out. Could’ve have been dangerous to me.

4. E

   Ernie L.

   Source: MoveAdvisor · Milwaukee, WI to New Haven, CT

   17 May 20183-bedroomPaid $17,000

   This guys are gang members.

   You don't want deal with this people. Just DON'T. LISTEN! JUST DON'T. PROTECT YOUR SELF! This guys initially quoted 10,000 and told me it will be $16,000 after they loaded the package and then charged 1,000 more when the package unloaded. Terrible work quality and bunch of Russian gangs came. Unfriendly workers. Just DON'T. I do have clear evidences how they cheat me and pictures/records, emails.

5. R

   Raydel

   Source: MoveAdvisor · Miami, FL to Charlotte, NC

   20 Mar 20182-bedroomPaid $3,300

   The worse moving company.

   I have not received my refund yet for my lost. They disappeared now. None answers emails, phone calls etc. in other words, we are losers.

6. P

   Patricia K.

   Source: MoveAdvisor · Cameron, NC

   26 Feb 20181-bedroomPaid $2,990

   Horrible.

   I was moving from Michigan to NC. The movers showed up and informed me it was like double then what I was quoted by the salesman. They were moving me from a storage unit to my new home. I was told they would unload and set up my items upon arrival. I was also told I would not have to pay a delivery fee if it had to be in storage for a few days. Well, when they got toy place it was raining. First, they tried charging me a long haul fee saying they could not back into my driveway. Mind you, this a an access road where a mobile home had been taken you. Then, they said well if you can get your neighbor to agree to any damages to their yard or trees they could do it, I did. Then, they unpacked their truck and put everything in the rain before bringing it in, getting boxes and furniture muddy. They did not use foot covers, thereby tracking mud throughout my house. Also tracks from their muddy cart. They refused to set my bed up, or to put my 2 tables together. I put a claim in about all this back in May. I keep being told it has been processed and is in for payment for the past three months. Now, nobody answers their phones and nobody responds to emails either. I even threatened them with reporting to BBB if I do not hear from them within the month. They don't even deserve a 1 star. There are plenty more pictures.

7. N

   Norman C.

   Source: MoveAdvisor · Pittsburg, KS to White Pigeon, MI

   16 Jan 20183-bedroomPaid $6,000

   Disreputable.

   From the start, I was lied to by the salesman. They were not the cheapest quote, but because he promised my things would only be handled once by the same crew, load and unload, I went with them. We firmed a date, and then Friday afternoon, before the Saturday morning they were to load, they called to say it would have to be Sunday. I could not do it. Somehow they got a crew there Saturday (late) to load. The crew showed up and it was like a 60 Minutes piece on how moving companies bait and switch you. The driver kept saying it was more than estimated and it would cost more. We argued and could not get anyone from the company to return calls. I sent them away. The dispatcher finally called me after they left and we ironed it out. the crew returned to load. It was very late. they treated out things roughly and damaged almost everything. We took video and pictures as it happened. They called the day before they were supposed to deliver and told us there was a truck break down, and out things would be delayed. they would let us know. The truck used was a rental truck, so I had the number of the truck from the pictures and video I took. I called the truck rental company. they lied. There was no break down. They never intended to deliver our things as promised. When they finally delivered our things (weeks late), it was a disaster. The unload crew (different than the load crew - another lie) was embarrassed and apologetic as they unloaded our things. They took there own pictures and called their dispatcher so they would not be blamed for the damage. I filed a claim, following their restrictive claim procedure (obviously designed to discourage filing claims) last June 2017, and have still not gotten resolution. This is a disreputable company. They intend to misrepresent and deceive.

8. K

   Karen

   Source: MoveAdvisor · San Diego, CA to Midland, TX

   8 Jan 20184-bedroomPaid $8,920

   Public Moving Services.

   HORRIBLE! Had to pay double the quote to get stuff. Stuff damaged. Waited 3 weeks with no furniture. Don't answer phone or return calls. They tell you what u want to hear in the beginning.

9. R

   Raydel

   Source: MoveAdvisor · Miami, FL to Charlotte, NC

   19 Dec 20172-bedroomPaid $3,500

   The worse moving company.

   I moved from Florida to NC in May 2017. They lost a box of my moving and broke the bottom part of my sofa. I have not received my reimbursement yet. I have been waiting hours over the phone to talk to someone and I had good luck only one time. I think NC authorities must arrest this company for doing things like this to honest people like us. We have to work so hard to pay for this kind of moving and the staff are getting their money very quick OF COURSE and after that.. forget about your money. I do not recommend this company AT ALL to any person in the world.

10. J

    Julie R.

    Source: MoveAdvisor · Glen Cove, NY to Brentwood, NY

    17 Nov 20173-bedroomPaid $4,730

    They took my money and never delivered my property.

    I hired Public Moving and Storage located in Charlotte,NC with DOT# 2955650 after I lost my home in New York to a bank foreclosure. I have two children with disabilities and none of my family live in New York. I needed to move to St Louis, Missouri where my family live.I contracted with Public Moving and Storage ,based out of North Carolina, on June 19. I had been assured they would handle everything for my families moving other then our personal items. I asked several times if there were any other hidden charges since I am a single mother on a tight budget, was told this was my total, then paid a deposit of $1,840 by credit card on June 19. 2017. I was scheduled to move June 30, 2017. The day of the move Public Moving called saying they had over booked and asked if I would change days to Saturday July 1 in exchange for a $200 reduction in my rate. As soon as the movers arrived, in a rented Enterprise moving truck, they started adding to the amount due. When I called the company I was told since it was Saturday no one could help me. I tried to cancel but they had my deposit which they would keep if I canceled. I saw the minimum they would move was 600 cubic feet and asked to be reduced to that amount. They refused. We settled for them moving 1000 cubic feet with no extra's, such as mattress bags and television packing. I was informed they needed cash payment for half of the remainder $1,445, which I paid. They took 4 dressers filled with light, fragile items, that were important to us such as pictures and items my children had made since we were told we could leave light, fragile items in dresser drawers. They took a clothes washer, dryer, dishwasher and a free standing freezer as well as 16 boxes filled with my children and my possessions. They were to hold these for 60 days then deliver. I started calling at the end of August to get a date for delivery but was told they had between 4 and 21 business days to deliver goods. I called every week trying to get my belongings. The often would put me on hold for long periods of time, once for an hour and a half, then disconnect my call or send me straight to voice mail. I was told on Oct 18 my belongings were being loaded and would take 7 to 10 business days for delivery. I was to expect a call giving me notice a few days before delivery. Three business days later, Monday Oct 23, I received a call saying my items were to be delivered the next morning at 6 am. I was not going to be in town until Oct 26 and told the man I would take delivery Friday October 27. This morning I called Public Movers at 8:07 am central time, and was told no one could talk to me about my property at this time but they would call me later today. I waited until 3:39 pm and called them back only to be told I am not listed as a delivery for next week and that there was no one who could talk to me until Monday Oct 30. I have since called back only to either not have my call answered or to be told someone would call me back and they never call. I am a single mother with two disabled children. I truly need our belongings. It is getting cold and our winter clothes are in those boxes. We need our appliances and dressers, they contain memories that I can not replace. Please help if you can.