Range Relocations

Reviews

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1. E

   Edward

   Source: RemovalReviews · Southampton, UK to Bradford, UK

   11 Dec 2019Paid £2,295

   House move.

   We used Range to move us and the team were fantastic They were on the Ball with the process and made it seem easy We could not of asked for more Friendly helpful and very clear Highly recommended by a friend of ours who had used them We have never seen one man pick up a washing machine on hes own gobsmacked to say the least With many thanks The Walkers.

2. N

   Nina

   Source: RemovalReviews · Basingstoke, UK to Bath, UK

   10 Dec 2019Paid £1,700

   Moved and packed us.

   Although we had a two bedroom flat we had a lot of belongings After speaking with several companies this one was the best with all the right questions asked They packed us the day before and did it without any issues Our move went great and have recommended them to relatives A great company.

3. M

   Mandy

   Source: RemovalReviews · Portsmouth, UK to Southampton, UK

   7 Dec 2019Paid £895

   Personal touch.

   The whole process was so easy We loved the personal touch that they gave us kept in contact from our first call and throughout the move They even called us after to check we were happy with our move and our new home They were very professional with there service and made us comfortable The move was perfectly done Thank you from us all.

4. R

   Rebecca

   Source: RemovalReviews · Southampton, UK

   26 Nov 2019Paid £600

   Fabulous.

   Had a fab move with the team Would use again very very happy Highly recommended by all of us at the Harris household.

5. S

   Shamina

   Source: RemovalReviews · Poole, UK to Cork

   25 Nov 2019Paid £5,995

   Brilliant company.

   We moved from Bournemouth to Cork Ireland They also pack for us the day before loading Our stuff was delivered two days later and not a single thing went wrong Would recommend and use again if needed.

6. S

   Samantha

   Source: RemovalReviews · Basingstoke, UK to Reading, UK

   23 Nov 2019Paid £2,495

   Removal and packing service.

   Used recently and they were fantastic Polite friendly and helpful throughout the whole process They were very clear on all aspects we paid a deposit on booking and they upheld all promises Highly recommended by us.

7. M

   Melvin

   Source: RemovalReviews · Bristol, UK to Bath, UK

   13 Oct 2019Paid £1,895

   125 metre walk.

   I would not or to be fair couldn't of done what the removal men did for us A hell of a walk but got stuck in Money well spent in my opinion.

8. B

   Brian M.

   Source: RemovalReviews · Sleaford, UK to Alfreton, UK

   31 Jan 20252-bedroomPaid £1,400

   Scammers

   These people are experts at scamming customers,you give them business and they extortionate money for walking away from the job, without doing any work,asking for £150/hour per man and when you refuse they walk away from the site ,then have the audacity to ask for more money via the civil court for work they have walked away from, absolutely disgraceful,that's what happened to us this week,on Monday ,they have obviously used this tactic before,the mouthpiece incharge does nothing but dictate to the customer,tell the customer if you don't do this we will extortionate money from you,I ask everyone who uses these guys do not part with any money up front Brian

9. M

   Mr C.

   Source: RemovalReviews · Wallingford, UK to Benson, UK

   1 Dec 20241-bedroomPaid £495

   Told to "go to court KAREN"

   Range Relocations were unclear about their services and charges, and when I raised a reasonable query I was met with multiple unprofessional emails. Because of the unclear charges (their terms contradict what they will ask you to agree to in an email quote), I remained respectful and asked for my deposit to be refunded (which I paid only the day before) but was told to "go to court KAREN". I took their advice, and the court ruled in my favour in November. This could have been avoided by Range Relocations communicating more clearly about their VAT charges and, when a customer raises a reasonable query, Range Relocations could engage respectfully and issue refunds when there is a reasonable and fair reason. I was out of pocket and had to rearrange a move at short notice, as well as having to deal with the small claims court. I would recommend avoiding Range Relocations or, if you have to use them, spend time carefully comparing what they ask you to agree to (by phone and email) with their terms and conditions. If you happen to misread or misunderstand anything, be prepared for poor customer service and for Range Relocations to take every opportunity to retain any payments you have made. UPDATE: I had a really bad experience with Range Relocations and just want to warn others. When I first booked with them, things seemed okay — but their pricing and terms were really confusing, especially when it came to VAT. I asked a simple question about it and, instead of explaining, they sent me a bunch of rude emails. One of them literally told me to “go to court, KAREN.” So… I did. And I won. The court ruled in my favour and they had to pay back my deposit and other costs but it tooks months and the court had to seize money and order their bank to send it to me. All of this could’ve been avoided if they’d just been polite and clear from the start. Instead, I was left out of pocket, had to sort out a last-minute move, and go through the hassle of small claims court. If you’re thinking about using this company, be really careful. Double-check everything they send you — their emails didn’t match their terms and conditions. And if you ask a question, don’t expect friendly customer service. Wouldn’t recommend at all.

10. S

    Sabine A.

    Source: RemovalReviews · London, UK

    6 Jul 20242-bedroomPaid £1,500

    Do not book this company

    I selected Range Relocations out of three removal companies as Lee was the most responsive and the most competive out of the three. About 3 weeks in advance I paid a 50% deposit on the agreed price for the removal. I never received a receipt for this. I also said that we would probably need 6 months storage.In the end we did not require storage as we were offered a different accommodation than anticipated. Having lost out on the storage turned Lee into a very aggressive , rude and abusive person. Moving house is one of the most stressful things one can do and things can change last minute. Lee asked me a day before the agreed moving date to send the rest of the money within one hour. I duly paid him even though this request came totally out of the blue. The agreement was to pay the rest on the day of removal. Again, for the rest payment I also did not receive a receipt. At the end Lee charged us another £500 for storing some of our goods with a local storage company. The whole day was an unforgettably horrible experience due to the money grabbing and totally unhelpful removal company. Not to be recommended at all.

    Response from Range Relocations

    This is a fake review and have reported it