Razor Van Lines

Reviews

Dated rows only. Movers cannot pay to add, alter, or remove a review here. Licensed rows carry a small source label. Reader reviews are read by a person before they go live. How we handle reviews.

1. M

   Marcel D.

   Source: MoveAdvisor · Brooklyn, NY to Milwaukee, WI

   28 Aug 20201-bedroomPaid $1,600

   Scam.

   Razor Van Lines is a SCAM. Do not trust the broker Andrew if you happen to find him on the other end of the line when you call to get a quote. I had to cancel my move due to the closing date changing on my new house. I cancelled the next day (well within their 3 day cancellation policy) and am still waiting for my deposit of over $550 to be returned 6 weeks later. This company is trash. Wish I could give Razor a 0 rating. Avoid them at all costs!

2. K

   Kelsi P.

   Source: MoveAdvisor · Newcastle, CA to Wichita, KS

   27 Aug 20201-bedroomPaid $20,000

   This company is a complete SCAM!!

   I Wish I could give this company negative stars. ABSOLUTELY horrible, I wish I would have read reviews prior to booking. This company scammed us out of $772 claiming that we needed to put down the deposit to book with them and we would only get the discount on the phone with her. After signing a contract that seemed legitimate, I started researching and saw all the reviews of this company being a complete scam. Luckily I was well with in their 72 hour cancellation period and I was able to have the lady add a no admin 10% fee they normally try to push on to the contract. So, I emailed their cancellation email and cancelled. The customer service emailed me stating that they could not stop the payment. I tried to have my bank stop the payment before they charged it but it didn't work they were still able to charge my debit card. That's when I started to call them only to get told over ten times that "yes I see you are going to get 100% refund" But its been TWO MONTHS! Still no refund and every time I call Im told that either the billing department only communicates via email. (which they have not replied since that first email) OR that the billing lady is out. etc. I've also been told three times that they will have the manager call me but never they never do. PLEASE DO NOT MAKE THE SAME MISTAKE I DID AND LOSE SO MUCH MONEY. I have reported to BBB and hopefully fingers cross they will help me get my money back. BTW they are not a moving company they only broker the move. But in my case they scammed me out of almost $800 for absolutely no services!!

3. M

   Maritza R.

   Source: MoveAdvisor · Chicago, IL

   25 Aug 20202-bedroomPaid $1,060

   Deceptive Cancellation Policy -.

   I wanted to move from Chicago to Aventura, Florida and I decided to go with Razor Van Lines to move all my household goods. After 24 hours I had to cancel the move. I inform Razor in writing immediately. I requested my money back on June 11, 2020 and until today I have not received my money. Customer service never picks up the phone. The experience trying to get my money back has been appalling. I have spent up to 48 minutes waiting for customer service. I have called more than 30 times and they always tell me that the delay is for the covi-19.I This looks like a scam. I paid $ 1,060 for not receiving anything. I want to let the naive know not to fall like me and never use RAZOR VAN LINES in their life.

4. M

   Melissa B.

   Source: MoveAdvisor · Colorado Springs, CO to Fremont, OH

   25 Aug 20201-bedroomPaid $1,550

   Terrible Company.

   I had to put a star but they don't deserve one.. Stole my money and didn't even provide me with a service. Don't use them bad company very bad!! Thieves!!

5. S

   Suzanne P.

   Source: MoveAdvisor · State College, PA

   22 Aug 2020StudioPaid $1,800

   This company is a scam!

   I was lied to so many times - it was all a con. They don't answer the phone nor respond to emails. Once they receive your deposit - you might as well give up! I spend hours and hours on the phone with most thoughtless and nasty people. My sales person provided me a bogus cell phone number. DON'T EVEN CONSIDER USING THEM!

6. T

   Tammy G.

   Source: MoveAdvisor · Pittsburgh, PA to Dallas, TX

   22 Aug 20201-bedroomPaid $1,747

   Very Unprofessional!

   I don’t fault the customer service reps, they can’t help that they work for an unscrupulous company. I have never been more jerked around with any other company. I’ve had to call several times to verify when my things would be picked up to be shipped, my date was pushed back three different times. Now I’m being told that it will take up to 14 days for my things to be delivered. When I initially contracted with them, I was told that it would 3 to 5 days for my things to ship, then the driver who picked up my things said it would take 7 to 10 days to ship. I called Razor today and was informed that it would take up to 14 days for my things to be delivered. I asked to speak with a supervisor and was told that supervisors don’t work over the weekend and I would have to call back on Monday. All I have to say is buyer beware, do your research. This company sucks!!

7. M

   Melissa S.

   Source: MoveAdvisor · Glen Ellyn, IL

   20 Aug 20204-bedroomPaid $18,000

   Lied about Estimate.

   DON’T EVER USE THEM. I was quoted $8,758 for our move by Razor Van Lines. I was contacted a few days prior to our move (which was a month after signing with them) and was told immediately on the phone that I was misquoted on our estimate and it was actually going to cost us $18,500. I was so upset and lied to. They refused to refund our deposit. We were 3 days out on our move and after arguing for hours with them my husband agreed to the $18,500. We then received a phone call from a 3rd party moving company, and as we went through the items, then informed us that we would need to pay an additional $6,000 on top of the $18,000. Sickened by all the false information and lies, we cancelled. We did not get any of our money back and they laughed at me when I called to explain how upset we were with what had happened.

8. S

   Sarah S.

   Source: MoveAdvisor · San Diego, CA to Waterbury, VT

   18 Aug 20202-bedroomPaid $3,224

   Scam at every step.

   -Arrived 1.5 days late to pick up (after refusing to tell us when they were going to come) -charged us $1000 more than quoted, even though we have 1/2 as many boxes (exactly the right size) as they quoted us for. -arrived 3 weeks late with our boxes -didn’t give us 24 hours notice for either pick up or delivery -arrived 6 hours late, at 10 pm for delivery.

9. M

   Michael H.

   Source: MoveAdvisor · Aldie, VA to Phoenix, AZ

   17 Aug 20203-bedroomPaid $13,000

   No just No!

   Do you have a score to settle? Is your life going too well? Do you have too much money? Are you happy? Do you sleep well at night time? If you answered yes to all these questions this company is for you. Not only will you lose money you will gain anxiety, stress ,aggravation and of course Sleepless nights. As an added bonus You will be lied to in every step of the process. Recommend to people you hate.

10. I

    Ines C.

    Source: MoveAdvisor · Atlanta, GA to Bloomington, IN

    16 Aug 2020Partial movePaid $3,200

    Terrible experience - avoid this company.

    They increased the price 3 days before the move date, arrived three days late to pick up our stuff. The people who picked up our things did a good job but that is all the positive feedback I have for this company. The truck then arrived again three days late on a Sunday. Only the driver and his son were there to deliver our things and the truck could not get near our property so the driver first suggested that we get a pick up truck from a neighbor or hire a uhaul and then take our things from the truck to our house ourselves (which would defeat the purpose of hiring movers). Otherwise, he said he would take our stuff away and we would have to pay for storage. Luckily we (my partner and I) found a way for him to get closer and he agreed to carry our stuff from a side street for an additional 100 USD. The worst part was that he was very rude while we were figuring everything out. He also was not careful with our things once he finally unloaded them. My recommendation for everyone is to avoid this company.