Removals Zone

Reviews

Dated rows only. Movers cannot pay to add, alter, or remove a review here. Licensed rows carry a small source label. Reader reviews are read by a person before they go live. How we handle reviews.

1. L

   Laura R.

   Source: RemovalReviews

   30 May 20222-bedroomPaid £275

   Great Service.

   Amazing service. Guys were polite and quick (I ended up paying less!) it turned a stressful day into an easy one. Would use them again in a heartbeat

2. A

   Anne S.

   Source: RemovalReviews · London, UK to Edinburgh, UK

   17 Apr 20202-bedroomPaid £846

   Great organisation.

   Very well organised and quick to load and unload. It was a long journey from London to Edinburgh and everything went very well.

   Response from Removals Zone

   Dear Anne Sophie, Thank you for choosing our company for your move. It's a great success for us that you were pleased with the level of the service our hard working team provided for you. Whenever you might need our services, just give us a call. It will be a pleasure to assist you again. Stay safe! Kind Regards, Removals Zone.

3. K

   Klayre W.

   Source: RemovalReviews · London, UK

   11 Dec 2019Paid £245

   Fantastic team.

   The team on the day was fantastic. They moved all our belongings in one load although we weren’t sure that would be possible but they did their best and the service took actually less than quoted. Thank you again Removals zone for the professional and smooth move.

   Response from Removals Zone

   Dear Klayre W, Thank you for choosing our company for your move and for your support. It's a great success for us that you were pleased with the level of the service our hard working team provided for you. Whenever you might need our services, just give us a call. It will be a pleasure to assist you again. Kind Regards, Removals Zone.

4. P

   Phil

   Source: RemovalReviews · London, UK

   11 Dec 2019Paid £210

   Hard working and professional.

   Great service as usual. Used their services twice and they did a great job. Would definitely recommend.

   Response from Removals Zone

   Dear Phil, Thank you for sharing your experience of the services you had with us and for your support. We are glad we managed to meet your expectation and to make you happy. It is a pleasure to have you as a customer and we really appreciate you shared your wonderful feedback with us. Kind Regards, Removals Zone.

5. S

   Stefan

   Source: RemovalReviews · London, UK

   17 Nov 2019Paid £312

   Good service for a good price.

   They came early in the morning, loaded everything nicely and with care for our things, drive to our new home and unloaded nicely again. Can't really ask for more.

   Response from Removals Zone

   Dear Stefan, We at Removals Zone are so pleased with your wonderful feedback. Thank you for choosing our company for your move. Whenever you might need our services, just give us a call. It will be a pleasure to assist you again. Kind Regards, Removals Zone.

6. L

   London L.

   Source: RemovalReviews · London, UK

   5 Nov 2022StudioPaid £225

   You get what you pay for

   While not significantly cheaper than the others, I paid for what I got. The drivers were 4 hrs late and tried charging me for furniture covers when I had been advised (in writing) that these were complimentary. Additionally, I paid for three flights of stairs when there were only two. The two men started bringing items into my apartment, slowly reducing their service until my partner (who was criticised for being 'un-manly') ended up doing a third of their job.

7. J

   Jeroen L.

   Source: RemovalReviews · London, UK

   30 Jun 20251-bedroomPaid £433

   Cheap Quote, Expensive Reality

   I would strongly caution anyone considering this company based on their low quote — in my case, £207.50 quickly turned into £433.50. What initially seemed like a competitive deal soon felt like a bait-and-switch. The movers themselves were polite enough and did their job, but it was clear they were under constant micromanagement, with one of them glued to the phone with the office throughout the move. Before even receiving a quote, I provided full details of all items needing transport. Yet, on the day, I was told not everything would fit into the van. This seemed conveniently timed to justify a second trip (and added charges), though only a few items were “left over” — and there was clearly still space. I was also charged £15 per floor, totalling £60, because one item supposedly didn’t fit in the lift, despite offering to carry it ourselves. The movers insisted they’d handle it — in hindsight, likely motivated by the added fees. I was promised a refund of £83 on 19 June 2025, but it’s now been nearly two weeks, and I’m still waiting. Each day brings a different excuse — I’ve been told it’s with the accounts team, with management, etc. I’m now being strung along with empty promises, told it’ll be resolved soon over and over again. In short, a frustrating experience that left a sour taste. The service was not entirely poor, but the hidden charges, overmanagement, and questionable billing practices make it difficult to recommend.

8. L

   Linh L.

   Source: RemovalReviews

   31 May 20261-bedroomPaid £620

   They are scammers. DO NOT USE.

   £620 for 8 hours on a 1-bedroom flat. Avoid at all cost. Anything in red was not delivered. I deeply regret booking their service and I felt taken advantage of every step of the way. I booked Removal Zones two months in advance for a 1-bedroom move within the same postcode — a job that should have taken 3-4 hours with any competent company. It took 8 hours, cost me £620, and left me doing a significant portion of the work myself. The evening before the move, less than 18 hours before the scheduled start, I was informed their packing materials hadn't been delivered. I had to leave work early to source materials myself. They promised their team would collect anything missing first thing in the morning. They didn't. Their team arrived with no materials, no packing paper, and a folding hand trolley — completely inadequate for a king-sized bed, two workstations, and multiple large furniture items. My husband and I ended up shopping for supplies during our booked 6-hour window, packing suitcases ourselves to compensate for missing boxes, and manually carrying approximately 10% of our belongings — including a 2-metre mirror — after the shift ended. The booking confirmation explicitly listed furniture blankets, a proper trolley, straps, and furniture wrapping as included. None were adequately provided. My £2,000 mattress was moved completely uncovered. Throughout all of this, the office team's only communications were to remind us how much the overtime would cost. No apology, no solutions, no accountability — just invoices. I have since sent a formal complaint and a Letter Before Action. They have not responded. If you are considering this company, please learn from my experience. And if anything goes wrong, don't expect them to take any responsibility whatsoever.

9. L

   Lydia P.

   Source: RemovalReviews · London, UK

   10 Jan 2026Partial movePaid £222

   Do not use unless you want the worst service!

   The worst company ever to use for moving. Agreed quote means nothing to them, they called me with a story that they need more money as it took longer than expected, reason was poor and there was no traffic becaue we followed them into a new property. They didnt even deliver the goods inside the property, just dumped it on the second floor when we agreed it must be the third floor! Absolute nightmare, i overpaid by £60 on top of the agreed quote and we had to lift furniture the extra floor. They should be ashamed!

10. A

    Andres M.

    Source: RemovalReviews · Barbican, UK

    16 Dec 20251-bedroomPaid £565

    DO NOT USE THIS MOVING COMPANY. It is a complete scam. Read more at

    Our experience was terrible from start to finish. They lied about the hourly charges, and once moving day arrived, they suddenly changed the pricing for extra hours despite the fact that I had called beforehand to confirm all details. Not once did they mention needing a parking permit, yet when their truck received a ticket, they made us pay for it. On top of that, they broke our TV during the move. The so-called “insurance” they offer does not cover your belongings, which they conveniently disclosed only after the damage was done. Their team took no responsibility, showed no care, and provided no support. If I can give you one piece of advice for your move: do NOT use this company. They lure you in with a cheap, clickbait price, then shift the costs once you are already locked in and unable to fight back. They mishandled our belongings, broke items, refused accountability, and blindsided us with charges that were never disclosed. Save yourself the stress and choose literally any other moving service. If I could give them 0 starts instead of 1, I would...