Revolution Van Lines LLC

Reviews

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1. J

   Jeanne H.

   Source: MoveAdvisor · Catharpin, VA to Pittsburgh, PA

   7 Mar 20212-bedroomPaid $1,800

   Fancy Scam to make you pay more on move day!

   Gave Rueben, a CSR with them an explicit list including dimensions of all items for my move. The movers showed up and said items weren’t on the list. I showed them that they were. They argued that items were misrepresented, I told them I gave their CSR exact dimensions he chose what to call items on the list, how is that my fault? They said it’s still my fault I should have known that the designations he gave items were incorrect. For example “small safe” was not right even though I told Reuben I have a small gun safe ~1.5’x1.5’x 4’ and he said “great I’ll put that down as a small safe”. This happened for multiple items. I told them to go ahead a load large items and I would figure out a way to move the other stuff they politely told me how wrong I was for making that suggestion as well, and I was told multiple times to just “calm down” I could update the dimensions for a new quote(I don’t know how that is different from giving the exact dimensions in the first place!) and they could come back another day. They also said the inaccuracies on the list and their refusal to do the move with what would fit in the space reserved was on us and we would lose our deposit over their multiple errors. (Not only did their CSR take my measurements to decide how to reserve space and designate items he also never sent the updated list to be reviewed by us before the move, so I was also told it was my fault I did not review the list they never sent me) ultimately after condescending without offering any solution other than reschedule and pay more, they left because I “was too upset to reason with.” P.S. their master list doesn’t tell you the size they alot for say “a grill” “a bookshelf” “a medium bin” without dimensions how was I supposed to know that my grill (which I explained multiple times was a double width grill) wouldn’t fit in the space they allotted for it?