Royal National Van Lines

Reviews

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1. V

   Vincent

   Source: MoveAdvisor · Calgary, AB

   9 Jan 2019Partial movePaid C$630

   Do Not Book This Company !!

   Do not book with these guys. I had stuff moved from Calgary to Quebec. Was told 2 weeks. It took them almost a month and half. All they gave me was 50$ off and that was because I had to fight for it. I got my stuff and everything was dirty. When the movers moved the stuff inside the house they were not cautious at all. Customer service is non-existent over at this company. Price was the only good thing but I would actually pay more next time and know that people actually take care of my stuff and that my stuff will be there on time. Had to buy a new mattress because of this crappy company. Anyways, I strongly suggest NOT to book with them.

2. K

   Katy

   Source: MoveAdvisor · La Prairie, QC to Victoria, BC

   24 Nov 2018Partial movePaid C$1,800

   Price gauge and many broken items.

   I looked at different quotes for my 76 year old mom. Moving from Montreal to Victoria. I was quoted something completely different! Also added fees for this and that! Then she opens her boxes to find some of her sentimental belongings smashed or cracked! They wanted to compensate her $75! She paid them $1800 for 1690lbs??! Plus if she excepted, they stipulated she must NOT write anything negative! Huh! I’m avocating on behalf of her anyone else who has been gilted from Royal National Van Lines Calgary!

3. R

   Rhys

   Source: MoveAdvisor · Vancouver, BC to Toronto, ON

   13 Nov 2018StudioPaid C$950

   Be Weary of Extra Charges.

   Nothing was wrong with the Pick up or Drop off and products were in good Order. Just Please ask for the Extra Charges, Namely a "Warehouse Handing Fee" This is Guaranteed to be just put on as it will be verbally agreed with you. Dealing with the Company was just terrible.

4. C

   Cecile C.

   Source: MoveAdvisor · Toronto, ON to Grande Prairie, AB

   19 Oct 20181-bedroomPaid C$2,300

   Please never use their services !! A real nightmare ..

   I regret not having read all these comments before .. I have to explain our misadventure with this company so that you understand. All negative comments are true !! We moved from Toronto to Alberta. The Relocation Specialist apparently named Rachel G. sent us a very nice email, polite, promising to be delivered to Alberta within eight to 10 days including weekends. We said yes .. When the deliverymens came to take our things in Toronto, they scratched the floor, broke the lamp in the room and kicked the wall by moving the furniture. Finally, we were delivered here in Alberta in almost 2 monts !! Without actually having regular news. We paid an extra $ 85 for the deliverymen to assemby our bed on delivery. They are subcontractors and the gentleman told me he was late that he had no intention of getting our bed up. When they arrived they called us so that we go down for give them the money. Once the money was transmitted they took good care to see that everything was ok then they simply drop things at the entrance to our suite promptly asked us to sign in putting pressure on us and telling us they were hurry. The driver was in the truck calling the delivery man constantly screaming at him to get off quickly because he had to leave to deliver other people. It was really stressful ! The deliveryman left as a thief as soon as we signed his sheet (we only put a cross). On delivery was missing our large king size mattress that we had paid dearly, furniture pieces like chairs, beds and many other objects were broken. It was No doubt finding that they did not take care of our staff at all. This company are only thieves and liars I promise you! Rachel G. had asked us to pay only by cash or by bank draft. The one and only reason for this is that once the payment is given there is no way to oppose the bank. Since we were delivered and especially since we gave the money, we have no news from the company, and we will never see our mattress again! I’m furious .. Not to mention all the damage, all the stress that this company has caused us .. Please read the comments carefully. THEY ONLY WANT MONEY FROM YOU AND THE DO NOT CARE ABOUT THE REST !!

5. P

   Pam V.

   Source: MoveAdvisor · Oshawa, ON to Dieppe, NB

   15 Oct 20181-bedroomPaid $2,417

   User be Ware.

   Well look out people I moved from Oshawa Ontario to Dieppe New Brunswick. My guote was for $1200 for 2000 pounds. They picked up my stuff on Aug 27 and then charged a packing fee of 290 also wanted what they call a long carry fee of $150 ( like I lived in an apartment building on the main floor and the truck was parked in front of the building what do they expect, anyway I was supposed to have delivery between September 12-15 well when they called me to say the new price would be $2417 due to the weigh I freaked. I told them you gave me a quote by coming in and looking and saw I did not have a full 1 bedroom unit. I had no dining set no bed frames. No tables and they said they would re weigh. Of course I said yes please but they did not advise me that by re weighing it would mean I would miss my truck. And of course they come back and say the weight is 3300 pounds. So once again FRESK OUT. I decide I need my stuff. Then they tell me they can not get it out until September 10th and I will have to pay storage. Well that did it. I have had enough. But still no stuff. So now that I calm down u say ok just get me my stuff. So I was told it should be here between September 12th - 15th guess what NADA now I am totally over the edge and call new sate September 18th- 24th. PLWASE PEOPLE READ THIS AND DO NOT USE THIS COMPANY YOU ARD BETTER OFF TO DO IT YOURSELF PR HIRE A COUPLE OF GUYS AND RENT A TRUCK.

6. K

   Kayla P.

   Source: MoveAdvisor · Barrie, ON to Calgary, AB

   12 Oct 20182-bedroomPaid $2,500

   Highway Robbery.

   My Fiance and I looked around for various quotes and came across this company. In the quote we were quoted $1500 for 5000lbs, I emailed the company back confirming this price and was told they had two dates available for the month of Sept. She never corrected me regarding the price. Upon deciding to book with this company the lady called me and YET AGAIN I confirmed the price and she said " yes". We were told our pick up time would be between 2-5pm at 530 I called the company who didn't seem to have any idea where the driver was. The driver called me 20 minutes later and told me he was going to be another 45 minutes. When they arrived their truck was almost full, when I questioned them on if my stuff would fit on the truck they shrugged stating "We don't know yet; we might have to come back tomorrow and get the rest of what doesn't fit" ( this was another company that was subcontracted out to do the pickup) I told them that was unacceptable because we were leaving that night to start the drive from Ontario to Alberta, and the drive just laughed and said " sell your bed then" .. After about 2 hours they managed to squeeze everything in the truck and we headed out on our way ( 4 hours late) I called today regarding the new address for the drop off and was told my total was $2600 for under 5000lbs.. the lady admitted that the quote was calculated wrong but refused to honor the price and there are all these extra fees I was never told about along with a packing fee which I didn't ask them to do and now they basically have my stuff hostage unless I pay over $1000 more than I was quoted.

7. B

   Brittany

   Source: MoveAdvisor · Drayton Valley, AB to Abbotsford, BC

   29 Aug 20181-bedroomPaid $1,800

   If you want to pay to be screwed over this company is for you!

   This company was a complete nightmare for my sister when she moved from Alberta to BC. They were originally going to be picking up her items between 4 and 7pm, we organized our day to be free anytime they called to let them into the storage locker. They call around 7 to say they will be late, my sister was nice and said she would wait the extra 1-2 hours. They call at 9pm to say that they didn't have room in the truck for any of her things, this is without seeing what she had and calling at 9:00 at night. My sister asks what the plan is going forward as she was flying out to BC in the next few days and they had originally planned with the company to have her things there the day after they arrived so they could unpack and move into their new house. After 15 days her things are finally delivered after being given the smallest discount ever she is charged an extra $800 from the original quote. If you want an awful experiance and pay almost $2000 to have your stuff picked up 10 days late (add on that extra storage locker fee) wait an extra 5 days because they made stops along the way to screw over anyone else who hired them to move their things so lets add in all the things she had to get while she waited ( a bed, couch, cleaning supplies, some extra clothes, etc to anything you might need while you wait half a month for your things.

8. D

   Diane

   Source: MoveAdvisor · Saskatoon, SK to Sussex, NB

   17 Jul 20181-bedroomPaid C$4,003

   Horrible experience- Saskatchewan to New Brunswick.

   I got a quote from Royal National Van Lines to move my 1 bedroom condo, it was $2045. Then realizing I had lots of boxes I called to see if I could get a more accurate quote. Each time I spoke to Robyn who was so pleasant. She said walk through and tell me what you have. I did and the new quote was $2378. I then decided to get rid of some heavier stuff to cut down the weight. Gave my kids a china cabinet, large wooden stand, my boxspring & mattress. Community living took extra dishes and many other items. I was expecting to come in around $2000. I waited just short of one month to receive my furniture. The driver called to say they were on their way and I asked if I could get an invoice to have the bank draft ready for them. He said would have company email me one.. it came in at $4003.!! i made numerous calls and was hung up on several times as I wanted it reweighed. After my brother in law stepped in and also the local RCMP they agreed to reweigh it in my town at local certified scales. I had been invoiced for 3890 lbs., it actually weighed 2022 lbs. I had given them a bank draft for $2500. A deposit of $200. And &1300 cash. The driver gave me back the $1300. cash. only because my brother in law was there I believe. I have emailed amd called the company requesting a new invoice and also to be reimbursed but they will not even give me the courtesy of a reply. Royal National Van Lines is a fraudulent company. Very dishonest and should be charged!! I should add that I have 2 damaged chairs and boxes are ripped apart. Driver said send pictures to company for reimbursement - that's not going to happen.

9. H

   Heather

   Source: MoveAdvisor · Toronto, ON to Halifax, NS

   22 Jun 2018StudioPaid C$1,932

   Also goes by Real Alberta Movers.

   HORRIBLE. quotes low and charges exorbitant ancillary fees. RUN. Do not use these people. Crooks. Also check Real Alberta Movers on google review. This is them. They are no better than pirates.