Safecube moving

Reviews

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1. M

   Mo H.

   Source: MoveAdvisor · New York, NY

   22 Jan 20183-bedroomPaid $850

   Ridiculously smooth!

   Ridiculously smooth! We moved from upper east to downtown and the 3 man team leading by Robert did a phenomenal job! I was mostly worried about my west elm dining table that previously got broken when other moving company moved us (within the building!! So sloppy). Thankfully all went smooth, I paid the same amount (except healthy tip to a well deserve team!) Living in NYC I know I will be moving again and as long as will quote me the fair same price I wouldn’t bother shopping around again.

2. T

   Taison L.

   Source: MoveAdvisor · New York Mills, NY to San Antonio, TX

   9 Jan 20183-bedroomPaid $5,744

   Moving from NY to TX.

   First of all, Book Consultation! Trying to get cluttered 3BD apt inventory over the phone was like count grains of sand in the beach I scheduled 3 companies to come over on a Saturday morning, all of them promised to come up with a flat price for my move, For some reason the second guy made me feel uncomfortable when I asked specific questions about the price so only 2 options left - United van lines and Safe cube. For me the names don’t mean much but while Greg from United took pride in being the largest company in the US Avi explain to me that safe cube does not target to be the largest but the most customer-centric. Communication was very clear from the beginning, I knew everything about my contract. What are the insurance options available, how long it will take for my stuff to get to TX and when should I expect to get updates. On moving day, everything went smoother than I had imagined. The crew (Mike Frank and Francisco) were very attentive and quick. Everything in the 3 bedroom apt was packed in the truck within 6 hours. I got a copy of my inventory before they left and was explained as to “what’s next”, thankfully the “next” come fast, the truck left NY 4 days after the pickup and within 9 days I received my stuff in TX. It was a hot day but the guys acted like pros, no complaints or whining, lifting our extremely heavy armoire and bedroom set all the way to the 3rd floor. No damages to my furniture nor to the new house we just finished renovating. Keep up the hard work guys, I already recommend you to my friend who is moving to Chicago next week!

3. T

   Talia

   Source: MoveAdvisor · Hoboken, NJ to Santa Monica, CA

   8 Jan 20182-bedroomPaid $4,300

   Top Notch teams and customer service.

   We found safecube through friends who used them before. On the day of, they showed up early. The friendly staff was prompt and eager to help, last minutes loose items were packed promptly even though they packing services wasn’t include in my quote. Packing and loading took longer than I anticipated but our foreman informed me in the morning what he thinks it’s going to take, All of my belongings were treated expertly, pads, then those “white cardboard” on the sides of my dressers which I first time saw movers use, perhaps because it’s my first cross country move, or really because safecube went the extra mile to insure my items are safe. They promised to deliver my goods within 5 -15 days. The pickup was on Monday, on Saturday I received a phone call from the office confirming arrival time between Wednesday and Friday then the driver called on Monday saying everything is on schedule, he except to arrive on Wednesday between 8-10am. The clear communication as to when I get my stuff was a crucial point in this long distance move. I took a day off from work, got some donuts and coffee for the guys and waited for the truck to arrive. The head of the delivery team ( which I forgot his name) called me at 8am saying they are 20 minutes away he and his team did a great job unwrapping, putting together our beds, tables and distributing boxes to the right room. Overall it was the most complex move I have done yet the least stressful I had. On time, no hidden fees, no damages. Hopefully I wouldn’t have to move again, but if I do I will defiantly call my safe cube team.

4. M

   Mark M.

   Source: MoveAdvisor · Sarasota, FL

   7 Oct 20191-bedroomPaid $1,300

   Move from CT to FL.

   Everything was as quoted they did an amazing job packaging and packing our stuff and everything got delivered in exactly 1 week for the quote price. I would recomend.

5. B

   Buddy L.

   Source: MoveAdvisor · Pittsburgh, PA

   16 Sep 20192-bedroomPaid $4,500

   Worst Experience Ever.

   "CAUTION - don't be fooled by their timely and detailed responses during the quoting / inquiry stage. Safecube is one of the worst companies I have ever dealt with !! Their performance was careless, negligent and they breeched our contract by not assembling things they took apart. Very uncooperative and unsupportive after our move when we discovered many "lost" items from our shipment. They were more concerned with the negative review my girlfriend left and were actually angered and offended by it instead of focusing on finding our things. Overall very very poor customer service and customer relations. Any company can have problems or issues but a company defines itself by the manner in which they respond to these problems and issues. In the case of Safecube they indeed defined their selves as caring more about a negative review than resolving problems. To make matters even worse, they didn't want to speak or deal with me at all because the contract we had was in my girlfriend's name even though my residence and address were listed separately in the contract as one of two pick up locations. The other location being my girlfriends house. Here is a very condensed list of our issues : - Brought items into our home that weren't ours which we immediately highlighted - Lost : a large overstuffed chair, a shop vac, a step ladder, my girlfriends golf clubs, air cleaner and bag for our lawnmower, the rear wheel on my girlfriends bike and other misc items - Someone went thru my golf bag and took a bag that had ~$20 dollars of change and small bills - Removed the wheels from our bikes after they were loaded on to the truck intact. Damaged the front wheel to my bike, lost the rear wheel to my girlfriend's bike Yes we bought insurance at a significant cost in anticipation of guarding against some catastrophic event. Never expecting it would be needed for the very careless and shoddy performance we received. We suffered a considerable loss on this move.

6. N

   Nicole H.

   Source: MoveAdvisor · Mercersburg, PA to Linden, VA

   5 Jul 20194+ bedroomPaid $5,000

   Worst Experience Ever!!

   We have moved 5 times in 25 years. This was our first time hiring professional movers and from the start it was a FIASCO!! When they FINALLY showed AFTER NOON on the 2nd pick up day, they showed with ONE SINGLE GUY, JUST ONE!! It took me hours to round up help for him, cost me an additional$882 out of pocket for that help and an additional Uhaul. Hiring professionals was supposed to make this move easier, less stressful, instead it was much much more stressful, VERY EXPENSIVE, and they still act like they did me a favor. If you want it done right, hire any other company and I can assure you it can't go worse!! Share this review with everyone you care about.

7. C

   Callee S.

   Source: MoveAdvisor · Pittsburgh, PA to Clearwater, FL

   14 Jun 20192-bedroomPaid $4,300

   Lost Items, Terrible Customer Service After Move.

   I was very impressed initially with SafeCube as the customer service rep was very responsive and detailed. The movers were late from the time of pick up initially stated, but then they did do an excellent job packing up and moving the goods into the moving van. Upon arrival, some of the furniture had scratches on it. Nothing major, but there were some marks on things and also some boxes looked like they were "beat up" much more than they should have been for solid good boxes. Also, my delivery was to have been on one truck from the time it was packed to the time of delivery, but they arrived in two trucks. Upon delivery, they brought in items that were NOT my items which I notified them about, and then there were about 6 items missing. Two of the larger items was a LARGE oversized living room chair as well as my golf clubs, then other misc. items totaling several thousand dollars. It has been almost 2 weeks since my goods were delivered, and I have received VERY little detail from SafeCube regarding their actions they are taking to find my goods, as well as details of my shipment (dates in transit, location of the warehouse my goods were at, if other customers with delivery the same day in the general area were contacted to see if they possibly had my goods, what their root cause investigation is etc). They have been prompt in responding, but I feel there is little or no concern on their part about my items being missing, some which are of sentimental value. Also, I highly suggest to take pictures of ALL items you pack in your boxes as I suspect some misc. items "went missing". I also would ensure upon delivery you take the time to mark down every single box and item that is delivered. They brought in material so quickly it was difficult to track and we did not realize things were missing until later that day other than the larger items. Their tracking system is poor as they have VERY SMALL stickers to mark which goods are your items, and they do not have bar coding scanning technology. I WOULD NOT USE THIS MOVING COMPANY EVER AGAIN. I AM INCREDIBLY DISAPPOINTED IN THEIR SERVICE AFTER THE DELIVERY AND THE MISSING ITEMS.

8. A

   Alyssa K.

   Source: MoveAdvisor · Meriden, CT to Johnston, RI

   2 Jun 20191-bedroomPaid $1,175

   Worst experience EVER.

   I am writing this as I am stuck in the state I am trying to move out of. This company is by the far worst I have ever dealt with and I have moved several times over the last few years. I had requested a same day pickup and same day delivery just to receive a call saying my furniture wouldn't be picked up until 8pm and that it wouldn't be delivered until next day. I asked to speak to a manager and at this point I expressed my frustration. The manager then started to tell me I was rude, had an attitude problem, and clearly couldn't read a contract. (My contract said in capital, highlighted, and bold letters SAME DAY PICKUP SAME DAY DELIVERY). After I realized my conversation was going no where with this, I asked to speak to someone else. I was then told it was a Jewish company , since it was a Saturday there was no one else to talk to and good luck. I then reached out to the sales rep I dealt with , luckily I kept his number, in which he said he was going to see what was going on. 8pm came around, no movers. (This was after we were ignored by dispatch calling numerous times). We called the sales rep again in which he said we would hear back shortly from dispatch. He then calls me back stating the movers weren't coming and we would possibly see them between 9-11am the next morning. Needless to say we had to cancel last minute and left me stranded. I HIGHLY recommend against ever hiring this company. There website states professionalism and customer service, this is a joke. I was going to spend a chunk of my hard earned money to use this company and I got left with extra cost because no movers showed.