16 Sep 2019 · MoveAdvisor
1.0 out of 51.0
"CAUTION - don't be fooled by their timely and detailed responses during the quoting / inquiry stage. Safecube is one of the worst companies I have ever dealt with !! Their performance was careless, negligent and they breeched our contract by not assembling things they took apart. Very uncooperative and unsupportive after our move when we discovered many "lost" items from our shipment. They were more concerned with the negative review my girlfriend left and were actually angered and offended by it instead of focusing on finding our things. Overall very very poor customer service and customer relations. Any company can have problems or issues but a company defines itself by the manner in which they respond to these problems and issues. In the case of Safecube they indeed defined their selves as caring more about a negative review than resolving problems. To make matters even worse, they didn't want to speak or deal with me at all because the contract we had was in my girlfriend's name even though my residence and address were listed separately in the contract as one of two pick up locations. The other location being my girlfriends house.
Here is a very condensed list of our issues :
- Brought items into our home that weren't ours which we immediately highlighted
- Lost : a large overstuffed chair, a shop vac, a step ladder, my girlfriends golf clubs, air cleaner and bag for our lawnmower, the rear wheel on my girlfriends bike and other misc items
- Someone went thru my golf bag and took a bag that had ~$20 dollars of change and small bills
- Removed the wheels from our bikes after they were loaded on to the truck intact. Damaged the front wheel to my bike, lost the rear wheel to my girlfriend's bike
Yes we bought insurance at a significant cost in anticipation of guarding against some catastrophic event. Never expecting it would be needed for the very careless and shoddy performance we received. We suffered a considerable loss on this move.
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