State to State Logistics

Reviews

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1. M

   Matt H.

   Source: MoveAdvisor · San Diego, CA to John Day, OR

   24 Nov 2020StudioPaid $1,258

   Move

   Terrible! Read the reviews and believe them. Canceled our move the day before they were supposed to be here, 2 months of planning. No one to talk to but the airhead who said it was not her problem!!! Wow! Checking to see if I can take legal action. Pay the extra money. It wasn't worth the few hundred bucks you save

2. N

   Nam N.

   Source: MoveAdvisor · Los Angeles, CA to Houston, TX

   23 Nov 20202-bedroomPaid $1,000

   Cancelled the night before my Move Date

   We had a horrific experience with this company. We contracted them to pick up our items on 11/7/20. Everything was confirmed and paid by us. Then on the night of 11/6, a few hours before the pickup next day, they call to say the can’t come until a week later. They were cold and did not apologize and told me the contract I signed didn't obligate them to come on the stated date (shady legal terminology in the fine print). We were horrified and our moved was canceled. We had to change flights and get addition hotel room nights, everything was in chaos because of this company. They contract out the moving services and cannot guarantee anything and write it into their contract to protect themselves so you cannot sue them or hold them liable. Please be warned and stay away from using this company.

3. J

   Janice S.

   Source: MoveAdvisor · San Francisco, CA to Palm Springs, CA

   17 Nov 20202-bedroomPaid $2,500

   Missing items, poor communication, and little customer care

   I contracted State to State in June 2020, got our items picked up in July, and our delivery happened overall in August. We paid much more than our quote, and most importantly, we were missing critical items and our delivery included items that did not belong to us, AND we have been strung along for the last 3 months on the hope that our items will actually reach us. First, a red flag that I will most certainly look for going forward is the email for the contact for our move is NOT the same company (Elk moving and storage in email, state to state is whom we have contracted with) -- they claim to operate with State to State but not using the same name because they are the in-state service, so this seems shady. Second, while our quote was lower because we did not anticipate as many boxes as we ended up having, we paid double what we were quoted. This seems unreasonable to a fault, but we understood given there was some estimation error on our part. Most importantly was the delivery and the communication after delivery. The delivery clearly was done in a haphazard way, given they had multiple people's items in the truck and left us with things that did not belong to us and we were missing parts of furniture and boxes, some that have items of sentimental value and are irreplaceable. It has been more than 3 months since that delivery, and our head mover (Adam) have been telling us that they will get the missing items, which are in storage but no requested photos have been given to us to indicate this, and we have gotten no help in filing claims for missing items that they have acknowledged have not reached us. This has been stressful and time consuming for the last 3 months for myself and my partner, and we are very concerned about hiring movers again after this experience.

4. M

   Michael C.

   Source: MoveAdvisor · Sacramento, CA to Jackson, TN

   10 Nov 20202-bedroomPaid $10,453

   Not dependable

   Still waiting after 2 months for my shipment. They keep saying next week for over a month now. Very unprofessional won’t give out any information about shipment only say it’s in route with no update. Say wait for the driver to contact you.

5. L

   Leonard G.

   Source: MoveAdvisor · Oceanside, CA to San Tan Valley, AZ

   6 Nov 20203-bedroomPaid $5,466

   Mover beware, DO Not hire this company

   This company will rip you off, they hold your belongings for ransom, damage every thing you own and then won't give you enough to take the damaged stuff to the dump and a $2,300 move of 400 miles ended up costing $5,500 and the total cost with damage and missing property was over $20,000, my dumping costs were much higher than their offer, and the arbitration company doesn't even want to deal with this company. I would not give them any stars but you have to at least mark 1 star. This companies settlement offer would not have been enough money to cover the amount of time it took to do the claim forms and the 148 photos of damage. what they offered is nothing more than an insult and they can stick it where the sun does not shine. If you get a call from cross country moving group or state to state logistics do your self a favor and just hang up.

6. P

   Petermax M.

   Source: MoveAdvisor · Costa Mesa, CA to Grand Prairie, TX

   28 Oct 20202-bedroomPaid $47,500

   Ca to TX move.

   This is my 13th move. Before State to State, I only had one bad experience with a moving company. I also had the known State to State "surprise" increase in the cost of the move on moving day! Then there was the "good guy-bad guy" game where the office "bad guy"on the phone wanted to raise the price almost 4 times and the "good guy" driver only 2.5. times. Once the goods were picked up, there was no return communication from the company. towards the end of the 21 day guarantee, I reached their office and was told my move would be Sunday or Monday. It was not and that same scenario happened 3 more times. Finally, 22 business days after the due date, the truck arrived, but no crew! The driver worked very long and hard to unload himself. We are missing a couple of boxes; one a new valuable kitchen blender that was in the original box. I haven't the patience to call and be lied to anymore. This was a "painful" move. As an experienced mover, stay away from these people, They are very dishonest.

7. S

   Syed A.

   Source: MoveAdvisor · Long Beach, CA to Sugar Land, TX

   27 Oct 20202-bedroomPaid $5,000

   Moving from California.

   One of the worst customer service I got from "State to State Logistics" it took them over a month to deliver my stuff. They originally gave me the estimate of $2600, and when they packed and brought all the stuff from 1st floor to ground then they claim it is too much and they will charge $6000 and finally they agreed for $5000. This is how they make money, and if you talk to customer service name Peter do not believe.

8. R

   Rudolf S.

   Source: MoveAdvisor · Sacramento, CA to Kathleen, GA

   24 Oct 20203-bedroomPaid $11,200

   Moving furniture.

   This is the most unprofessional company. Were over a day late and sent too small a truck, were told another truck would arrive next day. Have been waiting 2 days having to stay in hotel and also had airline tickets which I had to cancel and received a Binding Quote andcafter loading truck with 80% of furniture was told no more room but once loaded they upped price to more than double. Quote was 5000 and ended up over 11 000. And can not even call a number that is answered. At this point, from hotel room, have no idea when the other truck will come. Do yourself a favor and do not use this cheating conniving lying company.

9. K

   Kevin G.

   Source: MoveAdvisor · Pleasant Hill, CA to Houston, TX

   23 Oct 20202-bedroomPaid $4,500

   Horrible Moving Company.

   Horrible moving company, would rate zero if I could. Boxes came crushed with over 5k in broken or damaged furniture. Called multiple times and they don’t care about anything. Stay away. Used Sawgrass for moving my whole house who brokered them and now I have to refurbish a whole house again, stuff wasn’t even a year old. Will be seeking legal actions if items are not replaced. Would attach gallery of photos if I could.

10. C

    Cristina A.

    Source: MoveAdvisor · San Francisco, CA to Miami, FL

    23 Oct 20201-bedroomPaid $6,000

    Never hire this company.

    The whole process was a scam - never confirmed a quote in writing, charged 3,000 more than originally quoted, they packed my house and managed to break my table, my printer and other items and now want to refund me $54 dollars - I sustained $1,200 dollars of losses. Not to mention the worse customer service, worse coordination. These people should be out of business.