Transnational Moving Systems

Reviews

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1. C

   Carol R.

   Source: MoveAdvisor · Bridgewater, NS

   10 Sep 20194-bedroomPaid C$12,000

   Transnational.

   This company, we believe, was negligent in their service. They were very nice in the beginning but became dismissive the minute we started questioning things like delivery date and weight. My husband specifically asked them in the beginning, before booking, if our items would remain on the truck, knowing that the more handling, the more chance of things getting damaged. He was told "yes sir, everything stays right on the truck". Later we were told by both the admin staff and movers that our stuff was put in storage in both Halifax AND Toronto. Some of the boxes that arrived looked like they played soccer with them. They were completely ripped open, flattened, and had been retaped. Many have rips, tears, and holes in them. We have over $5500 in damages, including a large digital upright freezer which they charged us $150 handling fee to severely dent and ruin; marble end table were smashed; the back mirror of our china cabinet was smashed; a bed frame, a credenza, and a plant stand had legs ripped off - like twisted and the wood actually broke; and some furniture and antiques so severely gouged and broken that it's not useable or repairable. Their replacement insurance policy goes by weight, not value, meaning you've got more chance of getting a refund for damaged bags of cement than a missing bag of diamonds. We even got 3 items that AREN'T OURS!! Too bad they were also broken and damaged. They said it would be 1 wk for delivery and 2 wks AT THE MOST. It was almost 4 wks. Then they said they got us mixed up with another Rob moving from NS to SK and our stuff was accidentally put in storage in Hfx. Then they gave us a 3 wk delivery date. Then he denied saying that (he was on speaker phone so 3 of us heard him) and said it would be yet another wk to deliver. We were charged almost 50% more than the estimate for a 4 bedroom house DESPITE us selling 2 sets of furniture and only moving 3 bedrooms. We moved my sons entire bedrm contents to university AND my husband took a 8x10x8 container of our heaviest stuff (all his tools and tool chests) himself to try to save us money. Ha! Then they promised that all beds and furniture that they disassembled to move, would be reassembled upon arrival. They actually refused to do it. And they dumped over 29 boxes in the garage because they were too lazy to put them in proper rooms (they promise room to room service). Don't believe their website when they say they will relieve the stress of the move. They CAUSE YOU THE STRESS OF THE MOVE! The owner/chairman of the company (according to our online search) is Riza Yalcin, owns several moving companies (so do your research before hiring - you may THINK you're not getting Transnational but you are getting the same people). Check with the BBB (these guys at the time of this review, have a score of F) and the Canadian Movers Association. Movers with the CMA abide by several rules and codes and will not scam you. Also check out Facebook for a new "Transnational support group" I am starting. Share your pictures of damages, your stories, and maybe find your missing items. *Based on all the negative reviews, we have forwarded our paperwork and pictures to our lawyer, and checking with him about a law suit and possibly a class action law suit.

2. R

   Robert A.

   Source: MoveAdvisor · Bridgewater, NS

   2 Sep 20194-bedroomPaid C$11,743

   Move from Bridgewater NS to Leroy Sk.

   Absolutely the worst possible experience you could ever ask for. DO NOT EVER USE THIS COMPANY!! They lied constantly about delivery dates and handling of our 4 bed room home. Thousands of dollars in damage and some irreplaceable items. They over charged and fairly sure they lied about the weights. Extra charges that are not substantiated. To make it even more fun they showed up 14 days late then called a few hrs before they showed up to say they were delivering. When they found out my wife was by herself they dumped all the stuff every mostly in the garage. Did not set up any furniture as promised and refused to saying they were far to busy with other customers who needed their stuff. So 12000.00 later and a crying wife with a bad hip and limited mobility left there in this mess we get to pay more for outside help.

3. A

   Amit G.

   Source: MoveAdvisor · Brampton, ON to Summit, NJ

   27 Aug 20193-bedroomPaid $11,975

   Worst Moving Experience Ever.

   This company is terrible! They lied to me about the weight of my truck and made me pay thousands of dollars more than I needed to. The driver was extremely abusive on the phone and swore at me several times. The office staff were terrible and threatened to cancel our move if we didn't pay them right away. By the time my load arrived, there were several damages that were never paid for or reimbursed to me. They didn't finish unpacking my boxes despite me paying over $2000 for that service and refused to complete the work. I would not recommend this company to anyone moving as it is a HUGE risk and absolutely the WORST service you can ever get not to mention that once you pay them, they may not even finish doing the job you are contracted for.

4. T

   Tammy P.

   Source: MoveAdvisor · Toronto, ON

   19 Aug 20194-bedroomPaid C$4,000

   Worst moving company ever! Scam artists.

   These people are scam artists. My furniture was destroyed, I didn't receive half of my living room and the guy I spoke with was verbally abusive to me and never followed up again. Worst experience I have ever had in my life.

5. K

   Kayli H.

   Source: MoveAdvisor · Halifax, NS to Estevan, SK

   6 Aug 20192-bedroomPaid C$5,000

   Pathetic.

   Picked up my stuff from Halifax Nova Scotia on the 22nd of July and said it would be to Saskatchewan by the 5th of August at the latest, called and they changed it to the 10th, now they are saying the 17th and are denying ever saying any of the other dates, okay? It’s fine if it takes a while to get here but the fact that this Micheal guy calls me stupid and pathetic and hung up in my ear is just unacceptable. I never write reviews but this moving company is AWFUL! Never choose this company! I will be lucky if I even get all my stuff which is everything I [EDIT] own. These people shouldn’t even be running a business their the biggest [EDIT] I ever encountered in my whole life! DO NOT WASTE YOUR TIME WITH THIS COMPANY! They will act like they care at first but then they turn into monsters . [EDIT] you transnational moving.

6. J

   John W.

   Source: MoveAdvisor · Oshawa, ON to Charlottetown, PE

   1 Jun 20191-bedroomPaid C$3,775

   Fulfillment of agreed service very poor.

   Problems at both ends. They left items unattended and did not re-assemble dismantled items at the delivery end as mentioned when we booked. Arrived late and very unprofessional employees. Also found some of our items damaged. Do not recommend this company.

7. L

   Lisa J.

   Source: MoveAdvisor · Orlando, FL to London, ON

   29 May 20192-bedroomPaid C$5,292

   Beware, they lowball and hike up the price without justification.

   I was trying to get my son's furniture brought from Orlando back home to London and I was asking around for quotes to ensure I got the best deal while getting the best service at that price. That’s when I stumbled across this company. Michael got in contact with me, who supposedly has 20 years of experience, and once provided with a list of everything that was going to be on the moving truck, he gave me the estimate of $1940. It consisted of 36 boxes which were numbered and had a corresponding list of everything in those boxes because I knew going though customs might be an issue. There was also a couch, 2 beds, 2 night tables, tv, tv stand, desk, and, I made sure to send this list to Michael and asked him again this time letting him know that I did not want to be low balled because there were a couple places bidding on my business. Again he reassured me that 1940 was the quote and not to worry. Within this quote it was outlined that this would cover the door-to-door and room-to-room service s well as free protective padding and wrapping. About a month later on move in day, I received the bill from the company saying that the new price was $5091.79. now considering this was over 3000 the original quote given to me I was understandably a bit hesitant and had a couple questions. I knew that with it being a quote it was subject to change but considering when I called to ask why the price was so high they told me Michael had 20 years sales experience and that I just had to pay the new price or they wouldn’t deliver the furniture. I’m just confused as to why he told me time and time again that the quote was accurate. I was not expecting a $3000 increase. Within the bill it says there was a charge for packing for $535, when asked about it they let us know that they gave us two medium sized boxes as well as the taping for the mattresses. In their quote they told us that the protective padding and wrapping was included so that means that they’ve charged us $535 for the two boxes, which cost about $3 per box at home depot. When they brought the furniture to the drop off destination, they did not do the room-to-room service like they said they would and just dumped everything into the living room. These quotes get produced by weight, they tell you that the first 1000lbs is $900 and after that the charge is $0.6 per pound. In the quote he had estimated about 2000lbs even while given the list of everything that would be in the truck. Within the bill they charged us for 5180lbs which just does not make sense. If it was going to be that heavy the original quote should’ve reflected that. Even then the truck was no way that heavy. For comparison a jeep wrangler is about 4100lbs they’re trying to say that a couch, 2 beds, 2 night tables, tv, tv stand, and desk as well as 30 boxes with the heaviest box being around 20lbs that contained books, this load was apparently heavier than a jeep. When I called to discuss this new price I spoke with Brenda who was very professional and because she was not 100% sure what to do she referred me to Steve who was the manager. Now Steve or should I say “Steveo” was condescending and rude from the very beginning. Through out the phone call he proceeded to tell me to f** off and go to h*ll while calling me a liar and refusing to accept the physical evidence I had of the interactions and original quote. Whether they quoted me wrong or weighed it incorrectly the increase of $3000 is unacceptable and I will be pursuing them in the court of law. Do not do business with them.

8. T

   Tammy H.

   Source: MoveAdvisor · Kelowna, BC

   11 Mar 20191-bedroomPaid C$2,700

   Horrible service.

   I would never use this company again! The problems started when our furniture was supposed to be picked up. We were told that we would get a call with 24 hours notice. We received that notice and waited for the whole day for them to show up eventually they called and said that they would not be able to come until the next day. Everything was already packed so we needed to find other accommodations for that night. Earlier in the month we called Michael from Transnational and had a conversation about when we could expect our furniture to arrive, after this conversation we finalized our housing arrangements on the other end of our move. The furniture was to arrive on Feb 8 so we rented our place on the day before to ensure we were ready for the movers. Once again we waited but this time nothing, no call, no email no nothing. As the company is in the East and on a different time zone we called but needed to leave a message, of course, their mailbox was full and no message could be left. I called the office the next day only to be told that the furniture would not be arriving until Feb 18 to the 20th. I then, started to express my frustrations about all of the extra costs, additional accommodations costs and rent that was not necessary. At this time I was told that if I continued to make a fuss he, Michael, would have my furniture dropped back in the yard where they originally picked it up. This of course shocked me into submission and left me felling very vulnerable and abused. Before Michael threaten this he asked if I had any proof that the delivery date was to be Feb 8, I responded by reiterating our telephone conversation. I was told that we needed written proof and that is when he started to be intimidating and threatening. He also stated "if I seen him I'd know that he didn't need my pitiful $2000" WOW..If all this wasn't bad enough the arrival was supposed to be between 3 and 4 pm on Sunday February 17. When 6 pm rolled around I tried to call the driver and it went straight to a recording "UVI this number is not available" or something to that effect. Well at this point I thought all of my belongings were stolen and I would never see my beloved memories and much need personal items, much to my relief, they finally arrived at 9 pm that evening. The last kick in the face was when I received the bill and was charged for items that were not on the original quote , like long distance move charge. I was told by Michael, that the only thing that would be charged for over and above the quote was for additional weight which is completely understandable. I urge anyone that is moving NOT to use TRANSNATIONAL MOVING SYSTEMS..THEY ARE HORRIBLE IN EVERY WAY.

9. J

   Jhonny B.

   Source: MoveAdvisor · Vancouver, BC to Cornwall, ON

   3 Feb 20192-bedroomPaid C$1,700

   Don't even think about it!

   This is my first ever bad review of a company as I believe everyone can have a bad day..but this company is just too much. aside for the lateness, loosing boxes and last minute costs which suck but, considering a 5k+ km moving form coast to coast, I can understand the logistic hustle. The key here is the MO..kind and pleasant at first and just the worst a few days before the move.When you are getting the service making you feel like ''oh, this may go well'' and then, when there is a little way out, they become the biggest [EDIT] you will ever encounter. they don't answer the phone very often but if they do, you will be blame for any issue may be going on. they will be extremely disrespectful to the point to make you feel sorry for human kind. you become their hostage as they have not only your stuff, but your personal info too. anyway, I could go for hours but it is not worth my time. In a nut shell, please don't waste your time with this company. Yes, their price is fair but no money is worth being treated like they will treat you, specially Michael, this guy should be in jail.

10. J

    Jasmine B.

    Source: MoveAdvisor · Temiskaming Shores, ON to Sussex, NB

    9 Dec 2018StudioPaid C$1,200

    Stay Away From Tms.

    Moving From northeastern Ontario to southern New Brunswick. I booked another company 3 months ahead of moving just to be sure. A week before they canceled and left me calling hundreds of places. Finally micheal said it was guaranteed pick up and he made it sound so perfect, when pick up day came I got a call from the driver saying micheal booked so many moves ahead of me the truck was full, he was was polite about it. Once we called the manager micheal he quickly gave me my deposit back then said if I can get it to their truck in Barrie (6 hours south) by the next day it could get to NB on time. After spending 300$ for a truck and trailer and getting it down it seemed to be okay, I was 867lbs(we stopped at a goverment trasport scale to weigh it for free before hand to know for proof of the real weight) 1000lb minium but still had to pay the 1200$ even though they never picked up. Once I arrived in NB on the 1st they were on time for 8am on the 2nd. Then it turned to the 3rd then late on thr 4th, again micheal kept filling these guys truck and doing stupid in town deliveries. Finally came and the guys were really nice and awesome to work with, no damnage but did end up having to give back things that were not mine. So total around 600$ extra it turned from a 1200$ to a 1800 quickly. I wish I googled them before hand but I was just to panicy. Extremely dissapointed as im 18 moving out for the first time the move screwed me out for all the money I had left for food and deposits for hydro.