Trinity Moving and Storage

Reviews

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1. J

   Jenna B.

   Source: MoveAdvisor · Silver Spring, MD

   5 Aug 20221-bedroomPaid $6,200

   The Worst Experience of My Life

   Do not believe anything they say when they give you an estimate. We were told the movers would take apart our furniture and reassemble it at our home, that we would be able to pick the date of our move once our plan was more final (we booked a few months out), that there would be a quality assurance call a week before, that we would get 24 hours notice before the movers showed up, and after providing an extensive detailed list of our furniture we were given what we thought was a reasonable estimate about 3,400 for a 1 bedroom apartment move half way across the country. We then found out that we couldn’t pick an exact move date - they would give us two possible days but we would ‘get 24 hours notice’. We never received the quality control call. They called us after 5:30 the day before and told us the movers would be here the next afternoon. The actual movers then called us at 9 pm telling us they were coming at 9 am when we told them that wouldn’t work because we live in an apartment and needed to reserve the elevator they then decided to come at 6 pm instead. They told us that disassembling the furniture would cost extra and upcharged us for ‘overtime’, packing blankets, a fee for having to use an elevator, a 13% fuel surcharge, and then told us our possessions were actually double our estimate space. They damaged one piece of our furniture before it even got on the truck. All told we were charged more than double our estimate- more than $6,000. We do not believe that was accurate but it was 10:39 pm and we felt we had no choice since all our stuff was already on the truck. As if that wasn’t bad enough when the truck arrived 5 of our 9 pieces of furniture were damaged and one of our cabinets was missing. The truck was packed ridiculously with furniture piled on top of six boxes. We are still unpacking and anticipate finding more broken items. We haven’t tried to file a claim yet for our various items, so TBD how that will go but I don’t feel confident. We sent an email detailing some of our concerns about our move to trinity and received no response. Please spare yourself this absolutely horrible experience and book with literally anyone else. I cannot fathom a worse experience.

2. K

   Kimberly B.

   Source: MoveAdvisor · Prescott Valley, AZ to Cleveland, OH

   5 May 20222-bedroomPaid $7,800

   HORRIBLE BUYER BEWARE

   If I could leave zero stars I would. Every piece of furniture that was delivered was damaged. We also hired them to move our car and after 3 days of a no show and no call they told us that we needed to find someone else resulting in us paying another $800 to find someone. Shane estimated our move and the movers they hired to pick up came in and charged us another $1100. Caleb hung up on us when we tried to contact for information about our move. They were the rudest people and the worst customer service I have ever encountered. When we called them to tell them all of our household items and brand new furniture was damaged they basically said it wasn’t their problem. The mover used our bathroom without asking and didn’t flush the toilet. It was unreal. They had our belongings for one month before delivery and then showed up 5 hours late. They also damaged our concrete driveway when they pulled in the driveway and when I asked them what they would do about it i was told to take picture and file a claim. They also left all the wrapping from the furniture in a pile in the driveway and said they couldn’t take it. And if all of this isn’t bad enough when I questioned them on the time they showed up they said if I didn’t like it they can turn around and we could pay for a redelivery. There is so much more that went wrong and cannot believe these people can sleep at night let alone still be in business.

3. T

   Theresa L.

   Source: MoveAdvisor · Windermere, FL to Garden City, NY

   16 Apr 20222-bedroomPaid $11,000

   Sham

   The moving experience was a money grab. These people contracted out to "We Care For You". The guys were high and reeked of pot. I received damaged pieces, missing boxes, oh--did I mention the price was more than double what we were quoted? Stay away

4. A

   Aubin A.

   Source: MoveAdvisor · Swansea, MA to Lexington, SC

   30 Mar 20223-bedroomPaid $9,000

   Worst movers ever

   Got a quote, gave a very detailed list of item. # of Boxes with sizes, dimensions of all furniture and type, amount of guns safes with dimensions and weigh. 12 pages! Then got final pric. Nothing said amount price changing or may need extra cash on moving da. They show up on moving day and price was now A LOT higher! Had to pay them since we have almost everything in truck and had to be out of house since it was closing day. Company denied everything. Also damage to furniture! NEVER AGAIN!

5. N

   Nauman Q.

   Source: MoveAdvisor · Lake Charles, LA to Dallas, TX

   27 Mar 20224+ bedroomPaid $22,000

   The worst company - stay far away

   They asked for estimated items. A list was given. When they came on day of moving, They raised the price x 3 times and walked away. No remorse.

6. L

   Linda K.

   Source: MoveAdvisor · Portland, OR to Minneapolis, MN

   25 Mar 2022StudioPaid $3,200

   Subcontractors were terrible, Trinity did little to help

   Trinity seemed to be top notch for our daughters move across the country, and were easy to work with in creating a quote and contract. But then their subcontractors came in and it all went south. The pick up went smoothly enough, although on the spot they charged 500 more. Then it was almost impossible to secure a drop off date, took 3 weeks to get anyone to respond. Then the one person dropping off wanted to overcharge for stairs, tried to move someone else's items in, and generally was grumpy and misogynistic. He barely counted the items and didn't review the inventory. We couldn't wait for him to leave. Then we discovered 4 large, important items missing and to date no one has taken responsibility for looking for them or helping us recoup the loss except for the pennies a claim might yield.

7. C

   Ct V.

   Source: MoveAdvisor · Milton, FL

   7 Mar 20222-bedroomPaid $100

   ULTIMATE FAILURE

   They need to be SHUT DROWN. I REPORTED to BBB. Delayed arrival.Multiple broken items, bent antique metal bed frame, 2 antique pieces of furniture never came out of moving Truck. I think they stoled them. Bed mattress arrived so filthy I did not even think it came from my house. Wish I saw all YELP reviews before hiring. ..over 75 picts of damaged goods.

8. C

   Colby R.

   Source: MoveAdvisor · Lake Oswego, OR

   3 Nov 20213-bedroomPaid $21,000

   Worst decision my family has ever made!

   They were the worst movers I have ever hired and up-charged their original quote by over $10k, completely destroyed over $6k in miscellaneous furniture which is somewhat to be expected. However, the vast amount of pure theft was highly troubling! A cologne collection accumulated over 15 years ended up "missing" in addition to several pairs of designer sunglasses and prescription designer reading glasses. After charging me over $20k to move a 3 bedroom house, the amount of items damaged or stolen easily equals that amount! DO NOT EVEN CONSIDER TRINITY! They will quote you a great price, then when the Foreman (aka driver) arrives will conveniently double your quote! Again, misquoting is somewhat understandable, but not by 200% and moreover, they are thieves and I will be filing a complaint with the better business bureau and pursuing legal action against this company! Again, read their reviews, I am one of many of their victims and only chose them based upon their low quote! I will happily provide more details to anyone interested to help ensure your family doesn't suffer from thieves and liars!

   Response from Trinity Moving and Storage

   Good afternoon Colby, I'm sorry to hear about the experience you had with Trinity during your move. However I can't seem to find a file in our system with you name. Can you provide a job number or is it listed under a different name? Please keep in mind that we are Trinity Moving and Storage and there are two other Trinity's in Florida, Trinity Relocation Group and Trinity Van Lines. Please let us know and we can handle this accordingly. Thank you Trinity Moving and Storage

9. J

   June S.

   Source: MoveAdvisor · Aurora, CO to Jacksonville, FL

   18 Aug 20211-bedroomPaid $4,700

   Moving estimate

   This company is deceitful, dishonest and not worth your phone call. They pull a bait and switch when giving the estimate. They get your deposit, give you a quote, then increase your price. Then when you try and talk to someone, they hang up. STATY AWAY FROM THESE PEOPLE

   Response from Trinity Moving and Storage

   First, we would like to apologize for any inconvenience that the customer may have experienced. It is never our intention for our customers to be less than satisfied with our services. However, I can't seem to find you in our system by your first name or last name. Are you sure you are reviewing the correct Trinity? We are Trinity Moving and Storage and there are two other Trinity's in Florida, Trinity Relocation, and Trinity Moving Group. If you can provide a reference number we would love to look into this further. Thank you

10. F

    Freya F.

    Source: MoveAdvisor · Las Cruces, NM to Buffalo, NY

    16 Aug 20214+ bedroomPaid $21,897

    DO NOT USE, CALL A MOVING COMPANY. THIS IS A BROKER.

    Can I give a zero star review? These people are not moving anything except your money into their pocket. They are brokers, just call a moving company and set it up yourselves. Again, they don’t do anything except insert themselves into your business. They will say they are there to help, but once you pay your deposit, they don’t care. You can’t even get any help resolving legitimate complaints, they will do NOTHING. I CANNOT STRESS THIS ENOUGH: AVOID THIS COMPANY LIKE THE CORONAVIRUS!!!!! Please do yourself a favor and call a moving company, they will do the same paperwork that these grifters will. They only do paperwork, they subcontract the move, so avoid this BS and deal with the moving company directly, you have to deal with them anyway. So cut out this middle man which will make it harder to resolve any issues. They will only refer you the other company to resolve disputes. Do you see what I mean? Trust me, you don’t want this headache. Moving is stressful enough, you don’t need this unnecessary headache on top of it.