5 Aug 2022 · MoveAdvisor
1.0 out of 51.0
Do not believe anything they say when they give you an estimate. We were told the movers would take apart our furniture and reassemble it at our home, that we would be able to pick the date of our move once our plan was more final (we booked a few months out), that there would be a quality assurance call a week before, that we would get 24 hours notice before the movers showed up, and after providing an extensive detailed list of our furniture we were given what we thought was a reasonable estimate about 3,400 for a 1 bedroom apartment move half way across the country.
We then found out that we couldn’t pick an exact move date - they would give us two possible days but we would ‘get 24 hours notice’. We never received the quality control call. They called us after 5:30 the day before and told us the movers would be here the next afternoon. The actual movers then called us at 9 pm telling us they were coming at 9 am when we told them that wouldn’t work because we live in an apartment and needed to reserve the elevator they then decided to come at 6 pm instead. They told us that disassembling the furniture would cost extra and upcharged us for ‘overtime’, packing blankets, a fee for having to use an elevator, a 13% fuel surcharge, and then told us our possessions were actually double our estimate space. They damaged one piece of our furniture before it even got on the truck. All told we were charged more than double our estimate- more than $6,000. We do not believe that was accurate but it was 10:39 pm and we felt we had no choice since all our stuff was already on the truck.
As if that wasn’t bad enough when the truck arrived 5 of our 9 pieces of furniture were damaged and one of our cabinets was missing. The truck was packed ridiculously with furniture piled on top of six boxes. We are still unpacking and anticipate finding more broken items. We haven’t tried to file a claim yet for our various items, so TBD how that will go but I don’t feel confident.
We sent an email detailing some of our concerns about our move to trinity and received no response.
Please spare yourself this absolutely horrible experience and book with literally anyone else. I cannot fathom a worse experience.
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