Trucks on Call Moving and Storage

Reviews

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1. M

   Mari

   Source: MoveAdvisor · Point Pleasant, WV to Sterling, VA

   20 Dec 2018Partial movePaid $1,900

   Easy & affordable!

   Shlomi and Morris and the guys were so helpful. I needed to move a grand piano and some large antiques from southern West Virginia to the DC area into a storage unit. They gave the best quote, were flexible, courteous, professional, and very easy to work with. At pickup, the trees in the drive way were too close together to get the truck up to the house, so they carried all the heavy furniture all the way to the end of the driveway at no extra cost. At delivery, they were able to meet me later at night at my storage unit, working around my work schedule. They packed everything up carefully. Will definitely use them again next time I need to move!

2. J

   Jonathan M.

   Source: MoveAdvisor · Elizabethtown, PA to Lady Lake, FL

   1 Mar 20201-bedroomPaid $2,600

   Update forprevious review.

   Trucks on call and myself have reached an agreement from previous complaint I wrote here. I will say, driver kept his word when he would be here. Also, they wrapped all my furniture in moving blankets and secured blankets in place with tape. What a pleasenet surprise, did not expect to see that. The movers were courteous as well.

3. D

   Dominique D.

   Source: MoveAdvisor · Oxford, MS

   21 Aug 20191-bedroomPaid $2,647

   Great Drop Off Movers, Terrible Company.

   I had a complicated move and all I wanted was transparency from this company but they continuously failed to do that. I would call and leave messages for the dispatch supervisor, Mateo, and he would never call me back. After paying the first deposit and “confirming” your move you can’t look at your estimate ever again. I would call and ask for them to send me my inventory after they moved my stuff and they would never send it. I didn’t even really know what was being moved until it arrived at my new house. The worst part for me was my stuff came 5 days after my requested drop off day. Nobody at Trucks on Call bothered to tell me that my stuff hadn’t left the facility on the truck until I had arrived and had no furniture to sleep on. They made this move way more complicated than it should have been and they’ve DEFINITELY don’t deserve your money.

4. J

   Ja P.

   Source: MoveAdvisor · Murrysville, PA to Jacksonville, FL

   22 Oct 20204+ bedroomPaid $8,500

   Company refused to pay for damage claim.

   Company refused to pay for damage claim After giving me the runaround for nine months what I would say is stay clear of this move company they are doing business under many names as I’m told by the attorney generals office are use this company paid them $8500 to move my stuff from Pennsylvania to Florida we must’ve showed up it was destroyed so many damages Alfons and Sam Management I can’t even begin to tell you if you’re reading this then you already know I would say to anybody others have problems with this company you should contact attorney generals office in the district of Columbia to file a complaint if you are somebody like show many of us that has dealt with this company and feel like if you screwed For me it’s not about the money in the few hundred dollars that theywould have payed me for the claim. It is the way that they did things they just discounted even addressing my situation this is what they do to everyone not just me I’m mad at myself because I started looking at 2 to 300 reviews of the company after I used it like so many of us if I would’ve read the reviews before I even Contract with them I would never use them.

5. J

   Jonathan M.

   Source: MoveAdvisor · Elizabethtown, PA to Miami, FL

   14 Feb 20201-bedroomPaid $1,200

   Misled quotes.

   Was quoted a price for a move. I wasn't there when they picked up belongings. Mover calls says it's going to be higher price. Had to move said ok. They said first month storage free. That didn't happen. They doubled price on move. Was in between jobs, so they stored belongings, ran up a ridiculous amount to move. Told them they obviously wanted my stuff more than me. Finally negotiated a price, then they said cash only. Told them to forget it. Now they said $2000, come get it. Told them would pick up for original price quoted, $1200 plus dollars. Final offer was $1500, they didn't take it. They won't get a thing at auction. Bunch of fools, have no business sense. Oh yeah, the one mover, a real cocky individualthat picked it up. Would have given him a taste of his own medicine. Wouldn't recommend these folks to the devil.

6. R

   Russell H.

   Source: MoveAdvisor · Auburn, PA to Macon, GA

   9 Oct 20192-bedroomPaid $4,000

   Trucks on Call Moving and Storage.

   The major thing to remember when you have them move you is that they will 'lose' your stuff, especially if it is not in a box. Things like ladders, large plush toys, vacuum cleaners. etc. They will also break things like lamps because they just throw the lamp in the box unpadded. They were 5 hours late arriving to pack. Tom told us there would be at least 4 on the packing crew. There were only 2. If you use these guys, BUY THE INSURANCE. Without insurance, they will only pay $0.60 a pound for what is lost or broken.

7. T

   Tris D.

   Source: MoveAdvisor · Malvern, PA

   26 Sep 20191-bedroomPaid $1,800

   Scam company and scam insurance.

   Wish I could give 0 stars. They'll lie about your estimate, they'll lie about the delivery date, they have zero communication, and they even use a scam insurance company that will no respond to emails or phone calls. Nothing stops this company from just stealing all of your stuff and then claiming they lost and never compensating you for it. They lost my $1,000 bed among other things. In all seriousness there could be a lawsuit against this company and whoever runs it should be looking at jail time as well.

8. A

   Alice K.

   Source: MoveAdvisor · Monroe, NC

   4 Sep 2019Partial movePaid $2,883

   Worst Moving Company Ever!

   PLEASE NO NOT USE THIS COMPANY, THEY DESTROYED MY SLEEP NUMBER BED AND WON'T COMPENSATE ME! On October 18, 2018 TrucksonCalls came to my home to move my Sleep Number bed, the workers had no ideal how to dismantle it. They broke the base of my bed, it will no longer recline and ripped both bed liners. The total replacement cost is over $5,000. I filed a claim with CSI (who reviews claims for TrucksonCall) I was told my compensated would be based on the weight of the mattress. On 7/12/2019 CSI determined I would be compensation $141.60, that day they notified TruckonCall to pay me the $141.60 within 45 days. As of today, I have not received any funds, I've called them twice, emailed them once and no one has returned my calls. THEY SHOULDN'T BE IN BUSINESS, POOR CUSTOMER SERVICE. DON'T USE THEM!

9. J

   Jordan M.

   Source: MoveAdvisor · Altoona, PA to Greensboro, PA

   15 Aug 20192-bedroomPaid $2,129

   Terrible company.

   I wish I could give a negative star. Highly unprofessional. We scheduled them to pick up our belongings on sunday, they never showed, next day they said their truck broke down, then after that there was no truck in the area. They finally pick it up wednesday, and we were over charged about 700 dollars more, the movers who picked it up were nice, I have no complaint with them. It is now Thursday, we were told today was the first available delivery date. So we were hoping it would be today, I called in to ask the dispatch customer service, and she was rude and unprofessional. She told us yes it could have been today but it'll take 10 days now instead of the days we were originally told. After she said that, all I did was confirm that it wouldn't be today and she pretended she couldn't hear me and she hung up on me. It was rude and she has hung up on us more then once. We just moved states away, and are typically patient people but its going 5 days past when we were originally suppose to have our stuff, and its getting ridiculous. Would not recomend this company to any one. They obviously don't give two craps about customer service. Will eventually be reporting them to the better business bureau.

10. N

    Nimra K.

    Source: MoveAdvisor · Richmond, TX to Dallas, TX

    11 Jun 20192-bedroomPaid $2,845

    Fraud, crooks, scam artists.

    FRAUD Alert, if you want your stuff stolen, damaged or even held ransom, then please go ahead and hire these crooks. TRUCKS ON CALL will send you an initial quote for the WEIGHT of your stuff and on the day of your move (after packing your stuff and loading in the truck) increase or double it claiming that it takes too much space. They will then hold your stuff random until you pay in cash - which seems shady as that shows proof of 'creative' accounting practices. They damaged alot of our items, lost a box, and broke many items (we hired a full pack so the movers packed everything) When you file the claim with their insurance company, they reject it or offer you pennies. I also believe they hire illegal immigrants - our movers didn't speak any english and freaked out when we threatened to call the cops.