True Blue Moving Group

Reviews

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1. J

   Jennifer A.

   Source: MoveAdvisor · Washington, DC to Boston, MA

   18 Aug 20221-bedroomPaid $4,000

   Worst Moving Experience

   The customer service was useless. They did not know when anything would occur. They stopped answering my calls, and were rude on the phone when they did. They failed to update me on when my move would be scheduled and did not give me the information when they did have it until after I had called multiple times. Avoid this company and save yourself the headache and expense.

2. E

   Ellie W.

   Source: MoveAdvisor · Denver, CO

   16 Aug 20221-bedroomPaid $5,000

   Terrible experience- DO NOT TRUST

   I was quoted a price, double checked with the sales team that this price would remain the same throughout the move. I am out of state and my things are being picked up in a storage unit. I have no ability make sure my things are organized. I was charged $800 more upon pick up for space, although I did give them dimensions of the unit and was assured that it would be fine. Things were picked up on August 8th & I am still sitting in an apartment across the country without a bed or any furniture. I have inquired daily about the status of drop off, it has not left the pickup destination and has not been assigned a driver. I understand they have a wide timeframe to deliver (31 days they most recently told me, however after reviewing my contract I knew it was 15 days - pic attached) but I was assured by the sales team that this was a worst case scenario ( literally they said a tornado or car accident) and I should expect deliver in 3-5 days of pickup. I am not sure if this is normal but for what I am paying (nearly 5k, I anticipated a more timely deliver or at least a more clear timeframe) I’ve called customer service and apparently she is fed up with me, after waiting on hold for 25 min she answers and immediately hangs up. I feel like I’m getting messed with and I can’t think of a worse way to operate a business.

3. K

   Kristen O.

   Source: MoveAdvisor · Nashville, TN to Madison, WI

   15 Aug 2022StudioPaid $5,000

   DO NOT USE THIS COMPANY

   IF YOU READ ANY REVIEW, PLEASE READ THIS ONE. This is a broker. All reviews are fake. I didn't receive my items for almost two months. My items were contracted to Movers & Packers out of NJ. They were rude and unresponsive. I didn't get my belongings until I engaged a lawyer. My initial estimate was underquoted and tacked on an additional $2500. My items came broken and the boxes were beat to sh*t. Christ0pher was my salesman. DO NOT TRUST THIS COMPANY!!!!

4. I

   Iain F.

   Source: MoveAdvisor · San Diego, CA to Vancouver, WA

   12 Aug 20223-bedroomPaid $7,874

   Would not recommend

   Its difficult for me to give a low review to any business. My husband and I relocated to Washington from California. Our rep was great and the initial people that came to get our stuff were excellent as well. However, upon delivery, we have a ton of damaged items, missing items, and i received items that arent mine. The insurance company they use wont respond to us after a month of waiting.

5. P

   Phil T.

   Source: MoveAdvisor · Arlington, VA to Huntsville, AL

   11 Aug 20221-bedroomPaid $1,300

   Completely Lied About Delivery Timeframe - No Refund

   I contacted True Blue because the company had great reviews and I was in need a quick move. The sales associate I spoke with was very helpful oand broke down how their process works. I was given a quote and paid my initial payment (~$1,300). The expected timeframe was 2-4 days (this duration was communicated to me several times) to deliver all of my belongings to my destination (only 700 miles away). Everything was going smoothly until the movers showed up and informed me this would likely take 2-4 weeks. It goes without saying that I cancelled immediately. At no point was any timeframe over a week even mentioned. I have yet to receive any of my phone recordings with the sales team even though I have requested them multiple times. The only response that I receive from the company is that I cancelled on the day of delivery. Understandable in most cases... just not in my case considering I was flat out lied to. I would highly advise hiring a different moving company, specifically a company that doesn't lie to customers and take their money.

6. R

   Raeann F.

   Source: MoveAdvisor · El Paso, TX to Tacoma, WA

   9 Aug 20223-bedroomPaid $13,000

   Complete Rip off and Liars

   They underestimate how much space you’ll need so they look like a good priced company. We went from a quote of $5000 to having to pay $13,000 Your “deposit” doesn’t go towards anything They are very unprofessional and I highly recommend you go with a local moving company and not a company like TruBlue who outsources

7. R

   Robert H.

   Source: MoveAdvisor · Concord, NC to Sun City Center, FL

   30 Jun 20224-bedroomPaid $7,000

   Worst customer service ever!!

   If you don’t read anything else, you’d better read this! It will save you a world of stress, heartache, and worries! We had a move date of 6/22/22. Company promised they would move us that day. Never did! Promised they would move us the next day. Never did! This went on for a solid week! Every day it was the same story! They caused the buyer of our house to withhold funding until we showed the house was empty. This kept us from purchasing our new home because of that. After many many conversations with the manager, Robin, I told her that we were done with them and their lies, and we’re hiring a new company. She refused to return our deposit of $2730 stating it was non refundable because they provided a service. They provided absolutely nothing! This was the worst moving experience I have ever had! However, after arguing with Robin for almost an hour and threatening her with legal action, she finally refunded us $1200 of our deposit! With that, she actually admitted that they were a scam, and provided nothing! I’m still not done with her and this brokerage! She held us hostage for over a week with useless promised, only to be called out as the liar she and her representatives are, Jessica, Nichole and Jared! We have lived primitively out of boxes for a week with promises every single day, only to discover they were never going to provide a mover!! At all cost, avoid this company like the plague!! They will just take your money and produce nothing!! We finally fired them and found a reputable mover, Apex Movers, and they are coming tomorrow to finally complete our move! True Blue Moving is a broker and does not deliver, EVER! I promise you, use them, and you will be regretting life for a very long time!!!

8. K

   Kristina W.

   Source: MoveAdvisor · Boston, MA

   7 Jun 20221-bedroomPaid $2,500

   Terrible Communication

   They are a broker for other movers. They could not confirm my pickup and delivery timeframe even as close as 2 days from the target move date. It made planning for my move impossible and unnecessarily stressful. Stay away at all costs!