True Blue Moving Group

Reviews

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1. D

   Doug P.

   Source: MoveAdvisor · San Francisco, CA to Conifer, CO

   3 Feb 20231-bedroomPaid $10,000

   Worst Move Ever

   BEWARE of apparent Fraud and Predatory Practices by True Blue Moving Group, LLC of Greenacres, Florida, hereafter called TBMG. We were originally quoted a total of $4621.60 for the move what was the equivalent of a Studio Apartment (actually a One Bedroom, but no bed, chest of drawers or bedside tables). I had forgotten a couple of items and called back and got a new Estimate/Bill of Lading for $5232.50 This was in line with other estimates we had received and so we paid a deposit of $1881.00 by credit card and booked a pack up date of either the 28th or 29th of May, 2022. We were supposed to have our total broken into three payments. Deposit, Pickup, Delivery. More on that later. Without calling us, the packers showed up on the 27th and said that they were there to pack us and move us. Well, we were certainly not happy with that, as we had given two dates, as they had specified. The packers came up to the apartment and looked through all the rooms to “make sure they had the stuff they needed and that it looked the right amount etc.” They also indicated that we would be the first pack and load of the day, so we should see them fairly early. On the 28th, they did not show up on time and we called the Driver/Lead. He said that they “decided to pack someone else first in another location”. We raised the roof, and they reluctantly agreed to come to us first. On arrival, they said that someone had stolen their packing supplies and that they had to “buy more” and began the “sob story”. After packing up and loading 80% of the boxes etc., the Driver/Lead said that we had way more stuff than was on the original estimate/bill of lading. He then said that it was almost DOUBLE what we had told the sales/scheduling person at TBMG at the beginning. He said we could agree to the increase, with a new Bill of Lading and cost OR they could unload it all on the street. His excuse was that he was only a contractor and could not fix anything. He also continued the sob story about how much work it had been and hinted that if they did not get a good tip, they would not be incented to take good care of our belongings. I complained to the corporate office/Manager at TBMG and they said there was nothing that they could do, because the packer/mover was a contractor and not them. We were already incredibly stressed and out of time, so we agreed. This brought the estimate to $10,279.00!! a MORE THAN DOUBLING of the original estimate. More predatory practices ensued at this point. The Driver/Lead went through a bunch of garbage about how much he was “taking off” of the bill for this that and the other thing, so it was so good… NOT. Additionally, at this point, the Driver/Lead also insisted on CASH payment or a Postal Money Order and of course that is the same as cash. I called again to the corporate office and even though we were previously assured we could use credit card or a check, they said again, “nothing we can do, as the packer is an independent contractor. In the end, we went to the bank and got cash before they closed and paid over $4K in cash. I insisted on him signing the documents showing receipt of the cash. We were told multiple times, that our shipment was going to go in a small truck direct and that this is the best way for it to not get damaged. However, we had put Apple Tracking Tabs in some of the boxes and saw that they unloaded the shipment, across the bay in Richmond, California and there it sat for over a month. We called multiple times to TBMG and then to their consigned shipper, Movers and Packers Relocations Specialists out of New York, to pressure them to finish the shipment. We were promised dozens of times that they were “checking with dispatch” and would get back to me. They NEVER called me. I always called them. Eventually, we were told that the shipment was being delivered on August 19th. Then the next part of the saga begins, where another “independent contractor” delivered our household goods to a storage facility where we met them. As they opened the back of a rented truck, we see our belongings and immediately knew that they were almost totally destroyed. In the end, it was another insistence on CASH and no credit card or check allowed. This is obviously a tactic to prevent you from cancelling charges or checks due to their gross negligence. Additionally, even after the original shipper/packer said we could keep the few, old blankets used (we insisted on this as the items were going to storage) and said he put it in the documents. So, at the end of this sad tale, is that we paid a total of $9,611.00 plus about $1K in tips (supposedly for taking good care of our stuff!). Bottom line: We paid over $10K to ship a studio apartment amount of household good, a total of 1316 miles. To add insult to injury, we also paid that exorbitant, predatory figure AND had over $30K in damages through their and their agent’s gross negligence.

2. W

   Wade S.

   Source: MoveAdvisor · Dallas, TX

   10 Nov 20223-bedroomPaid $30,000

   Stay away!

   I booked a move through True Blue (Texas to NC) and had them do the packing job. I was assured everything would be labeled, not broken, a DIRECT transport, on a COOLED truck, and they were the company that actually does the move (not a broker). All of these statements were not True. They contracted a company from NJ (Movers and Packers) to do the packing and move. My initial BINDING quote was exceeded by $22,000 when the packing was complete. I was forced to pay that amount AFTER they had all of my stuff on the truck and not an inventory sheet in sight dictating what they had and what they actually didn't have. Several items were broken during the move which took over 31 days to get to NC. It was loaded up on several UHAUL trucks and stored in a storage facility in Dallas for over a month. When my items were finally unloaded it was stacked with another persons items - therefore not a direct shipment. I was quoted for 1700 cubic feet after many consultations with True Blue. When the movers came to move my stuff they said I had over 4500 cubic feet. My stuff was unloaded in NC and there was less than 2000 cubic feet. This company is VERY UNPROFESSIONAL and did not refund me the difference after they held my stuff and I was forced to pay the EXTRA $22,000. STAY AWAY from True Blue and Movers and Packers!

3. A

   Alex G.

   Source: MoveAdvisor · Sayreville, NJ to Wilmington, NC

   7 Oct 20221-bedroomPaid $5,700

   I still don't have my stuff!!

   I booked this company back in June for Sept. They are no longer answering my calls or emails! I just want my stuff!! They lied, made false promises, & quoted 1/3 of the overall priced. I just want my stuff back!! READ THE COMPLAINTS ON THE BBB!!!!

4. C

   Catherine M.

   Source: MoveAdvisor · Chicago, IL to San Francisco, CA

   2 Oct 20221-bedroomPaid $8,000

   Avoid this company at all costs

   In my experience this company should be avoided at all costs. Please read the other negative reviews- I wish I had more carefully. My final move cost 60% more than the quoted fee despite there being less boxes shipped that in the quote. When I questioned this with the movers, they said I would lose my deposit (+$2k) if I did not proceed with the move. An entire room in my apartment was not packed despite my pointing out and discussing the packing of these items with the movers. The move took over 6 weeks longer than the max time it should have per their guidelines. For this inconvenience I was offered a discount of $150 on a move that ultimately ended up costing $8k. I must have had to call over 40 times looking for update over the 9 weeks it took to move my goods approx. 2,000 miles. On multiple occasions I was told that the load had left and was on the road when in fact it did not leave it’s originating city for 2 whole months. I was promised a definite delivery date on 4 occasions and each time my items were not delivered. I had to call for updates and was told that that no one at True Blue had given me information that they had in previous conversations. A large number of expensive items were missing including handbags, luggage and a lamp. My bed frame was missing a part that made it unusable. Considering I was moving very little furniture they lost a lot of my goods. I cannot stress how much I wish I avoided using this company. Please read the complaints filed with Federal Motor Carrier Safety Administration about this company. I cannot find the subcontractor who moved my items listed on there and I have no confirmation they are registered for inter-state moves. Overall, the business practices I experienced were under-hand and very poor. Please do not use this company I wish I had not.

5. D

   Dwight R.

   Source: MoveAdvisor · Beaverton, OR to Seattle, WA

   2 Oct 20223-bedroomPaid $15,500

   scam, crooks, beware of this deceptive 4 star review.

   PROBABLY FAKE 5-star reviews - they're almost all 5 stars or 1 stars. I absolutely hate this site for leading us to True Blue, it has been absolute nightmare. They hit 6 red flags in https://www.fmcsa.dot.gov/protect-your-move/red-flags . Move was brokered out to Movers and Packers Relocation Specialists - beware the broker-mover arrangement, it is totally broken. Jennifer Dehaas with Movers and Packers cussed me out on text, and tried to call me bro - I'm not your bro, bro. True Blue suckered me in with an attractive initial estimate of $6k, that went up to $16k AFTER my things were loaded into the truck. Movers were unprofessional - became sloppier as the move went on, by the end were just tossing things into the truck. Missing about 10% of my things upon delivery, had to make the final payment with $7k in cash (awkward / dangerous). It took 3 months to receive my things - I originally asked for it mid-July, and got it end of Oct. For delivery, to avoid dodgy / sketchy extra charges, I got a storage unit - clean delivery, right? They just dumped everything into the loading dock and refused to move things into the unit without more payment. A friend and I ended up loading everything into storage ourselves - all this for $16k. Unbelievable how such crooks can operate like this in the US.

6. D

   Denise D.

   Source: MoveAdvisor · Evans Mills, NY to Huntsville, AL

   25 Sep 20222-bedroomPaid $9,900

   I'd give them zero stars if I could

   They have nothing to do with your move except for taking your money. I booked my move with them without realizing they were a broker. I gave them a deposit after receiving initial quote. The morning before my move, I spoke with a QA and my moving fee went from $4700 to $6700 as I had more items to move than intended. The evening before my move, I received another call to tell me that the movers would need payment in cash, money order, bank check or Zelle as they did not accept credit cards. The day of the move, 3 guys show up in a Penske truck, tell me they are called "Out of State Moving Services" and I have way more stuff than they were told. According to their calculations, my move was going to cost $9900. I had gone to the bank the day before to have a bank check for the intended amount. I owed another $1899. The man in charge of this operation agreed to allowing me to send it the next day. I did attempt to do an electronic payment through my bank but ended up having to pay it the day my belongings were delivered. My belongings were delivered by a different crew than who picked up. I was told by True Blue my household goods would stay in the partitioned moving truck for the 7 to 10 days it would take to go from NY to AL as they would be completing other moving jobs along the way. "Out of State Moving Services" informed me they would be taking my belongings back to their warehouse, unloading them into a POD, and reloading them when they could deliver them to me. My belongings did arrive in entirety. I had a furniture piece damaged, and attempted to put in a claim, but their claim company website is a joke. You never get through the registration/verification process. I did complain to True Blue that there are 11 boxes on the inventory list provided by "Out of State Moving Services" for which I know they added in to create a reason to charge me $3000 more than the QA quote. The complaint fell on deaf ears. No surprise. I also asked True Blue to reinstate the links to my initial quote as well as the QA quote as they both became "inactive links" the day of my move, but that request was ignored as well. I learned a valuable and expensive lesson. I will be following up with this with the US DOT OIG as well as law enforcement agencies suggested by OIG.

7. B

   Bhumika R.

   Source: MoveAdvisor · League City, TX to Newnan, GA

   19 Sep 20222-bedroomPaid $5,600

   Long distance moving

   Worst company I have dealt with. For 700 miles distance, they stated in the contract the delivery would be within 15 business days from the first available pick up date. They ask for 80% upfront. I received my delivery after 46 days that too after calling and begging for them to deliver. Very unprofessionally handled service. These broker hire company that doesn’t even deliver so it was a third company and I had to deal with different person every-time. Moreover closer to the delivery, the driver never contacted. At the end when I finally received, I didn’t even check and bothered to let them know of any Damages done to the furniture.

8. J

   Joseph R.

   Source: MoveAdvisor · Clarkston, MI to Bluffton, SC

   15 Sep 20221-bedroomPaid $10,325

   Do Not Hire This Company!

   I moved from Michigan to South Carolina and was told that the delivery truck wouldbeinSC the following week. The day of pick up a moving company Smart Movers Logistics from New Jersey showed up and charged $4,713.62 more than quoted price after our furniture, etc. was loaded on truck. It took EIGHT weeks for delivery to SC and was told countless lies as to why our stuff wasn't being delivered.

9. M

   Miranda J.

   Source: MoveAdvisor · Salt Lake City, UT to Grand Rapids, MI

   12 Sep 20221-bedroomPaid $2,000

   THEY WILL STEAL YOUR DEPOSIT AND NEVER SHOW UP TO MOVE YOUR STUFF

   BEWARE OF THIS COMPANY!! IT IS A SCAM! YOU'D BE BETTER OFF HIRING A FEW COLLEGE KIDS TO LOAD YOUR STUFF IN A UHAUL THAN GIVING THIS COMPANY A DIME OF YOUR MONEY. PLEASE DO NOT USE THEM. Every good review on here must be a scam because I've done some digging and found so many bad ones. The company literally had to change their name because they had so many negative google reviews! They use unethical sales tactics to steal thousands of dollars from their customers. I paid them a $2,000 deposit and they never showed up to get my stuff! Paying for a service that is never delivered is pretty much the definition of scam. True Blue will not give me my money back (even though they didn't fulfill their end of the contract and never showed up to get my stuff), so I am just trying to save others from getting scammed like I did!!

10. J

    John A.

    Source: MoveAdvisor · San Francisco, CA to Houston, TX

    12 Sep 20222-bedroomPaid $15,000

    Big scam

    This place is a big scam. First they will tell you a bunch of lies about how much your move will be, how well they will pack everything, how your furniture will be disassembled for you and how you will get insurance. The sales person will also tell you that they will be there with you at every step of the way. One you pay them you will never hear from them again. This is what will happen: 1) They will book you with a bad mover and they will most likely double your original quote. (In my case I had to pay 7K more) 2) They will not disassemble your furniture and you will end up paying a lot more for the space it takes up 3) Your stuff will get damaged and in my case they stole my PlayStation 4) The only insurance you will get is $0.6 per pound, so when they drop your nice TV which is say 40lb you will get $24 for it 5) They will not accept a credit card since they are scammers and are afraid you will dispute the charge 6) In my case they schedule the move with a 3h window, they called an hour before and said they could not make it and that they could show up 3 days later. Do not trust these people at all!