United Transport Inc

Reviews

Dated rows only. Movers cannot pay to add, alter, or remove a review here. Licensed rows carry a small source label. Reader reviews are read by a person before they go live. How we handle reviews.

1. A

   Angela B.

   Source: MoveAdvisor

   5 Dec 2012Paid $3,500

   My moving experience.

   I can't believe that they offered me 84.00 for total of missing items. All items missing from delivery were electronics.   I was missing a brand new cannon printer.  key board and mouse.  a sony HD DVD player, and two Dish receivers, which I was charged 50$ a piecefrom dish network. Someone got a new system.  Not to  mention lots of valuables had been broken.  Give me a break.  Not to mentioned they showed up 3 days late, costing me 400.00 for a trip I had to call in for.  I definitely do not reccommend them.  Im sure this will be a big fight, but I intend to report them to every institution possible to prevent this from happening to someone else.

2. A

   Andy

   Source: MoveAdvisor

   29 Oct 2012Paid $4,700

   Unprofessional and Thieves.

   First off, my estimated moving costs were $2800 from TX to NC. It ended up being $4700!?! This review is being written as events take place so that I don’t miss anything and can accurately detail the amount of nonsense that took place during my move. The driver was VERY rude, spent most of the time outside on his phone speaking very loudly. My attempts to even speak to him made me feel like I was bothering him. The driver left his bank balance receipt on my counter when he left which was a negative account balance; this was right after asking me to make my check out to Cash. My check was cashed within minutes of them leaving my house. They brought a rental Penski truck to load my furniture into. The 3 man crew that came with him were hard workers but totally unprepared. It was probably 100 degrees, I had some bottles of water for the guys but when it ran out they were still asking me for more. They did not have the proper tools to disassemble any of my furniture. Not even a pair of pliers. So they ended up using all of my tools which they did not return and I had to run out as they were leaving to retrieve them. They brought my washing machine downstairs and tipped it over on my wood floor! Water spilled all over my living room which no one even bothered to clean up, in fact they all walked through it and tracked it into my kitchen as well.   As they took my plastic shelves apart in the garage they kicked they and tossed them around. After they were done they just left, didn't even say anything. They also did not clean up anything. I had plastic bottles and cups all over my lawn and all through my house. There were empty tape rolls in every room on the floors and also scraps of plastic wrap all over in every room. I asked when I could expect my stuff at the new house and all I was told was "7 days". I was told I would be the only house loaded on the truck and it will take 7 days to go 920 miles. I was told they can do 400 miles per day, not 130. Right now I just hope that my stuff shows up at all. In closing, I did not feel comfortable using United Transport for my moving needs and I would definitely not use them again or even recommend them to a friend. *Update- Now that this nightmare of a move is basically complete, I can repost this review (above) and add the events that took place since I first posted it. The review was removed after several people at the company hinted that I wouldn’t get much assistance until I had done so. After my items were picked up on July 9th I relocated to NC and awaited delivery which I was told would be 7 days. On the following Monday I received a call that my items were still in storage in Dallas and would be picked up on that day to make their way to NC. Up until that point no one knew or would tell me where they were, they were unsure if my stuff was in transit or not. Tuesday the 17th a driver calls me to schedule a delivery for Wednesday (18th). He shows up in yet another Penski moving truck, this time an 18 wheeler. Much friendlier than the last guy, they unload my items in the heat. As they are finishing up, I notice that one of my most expensive items is missing. My 47” Samsung LED LCD Ultra Thin TV. They check the truck again and then tell me that it was not in the public storage unit that they picked up my items from. They call in to their company, which I have no idea who they worked for but was told they never picked the TV up so it is not their problem. I asked if they worked for United Transport and the driver responded with “Who?”  I had the United Transport website up on my laptop, the driver looked at it and then told me he had never heard of them. He got a piece of paper that said pick my stuff up there and drop it off here.  At this point we look at my inventory sheet, I notice the sheet goes up to 160 but the last sticker was 172. I also see that my 32” TV was not listed on the form. My 47” TV was listed and had a sticker number of 40 so I go over and look at my 32” TV and sure enough it had number 40 in it. Basically they put the sticker that was supposed to go on my 47” TV on the 32” TV which is not recorded on the inventory and with a little magic, someone other than me ends up with a nice widescreen TV. I had read about this happening to a few other people before my move was worried that it would also happen to me, I guess I was right. The pick up driver did not allow me to review the inventory before leaving, he shoved it in my face while holding the papers and told me to sign and then immediately walked out the door. I immediately called United Transport to tell them about my TV, their initial response was that I had 1 TV on my inventory sheet and received 1 TV back, regardless of the size difference. Refusing to accept this as an answer I told them my inventory said I had a 47” TV and I did not receive one. Finally I worked my way up to the owner who told me they would look into it. This was a few days after the debate about removing my review from mymovingreviews.com was settled by me doing exactly that. Also it is very hard to get hold of someone at UT when you need to. After a few more days of waiting, Cliff who is the owner/manager called me back to say they could not locate my TV. Through their claim process I would get $.60/pound which a TV like that would get me about $20, he said they were willing to pay me for the item to help me out. I paid $1800 for this TV in Feb of 2009 and now they go about $1000 which I relayed to Cliff, he said they wouldn’t be able to give me that much but would find out what their offer would be and call me back in a day. 2 days later I called back in, spoke to someone else that told me to fill out a claims form and mail it in. While all of this was taking place I also noticed several other items were missing. (3) 2’x3’ glass tops for my desks never made it. My washing machine looked like someone took a sledgehammer to the top of it, there was a huge dent in the metal and the lid was bent in the middle. Several glasses and a crystal bowl were shattered, including my Guinness pint glasses! The boxes were torn open, some were crushed, and even some of my plastic bins were crushed. As I hooked up the Wii for my kids I noticed the box was tore open along the bottom and a Wii remote and TV remote was missing. I filled out the claims form for the first set of missing items and mailed it in, meanwhile I notice that a small window AC unit that I had also didn’t make the trip. Also as I am preparing for a camping trip this coming weekend and go to look for my large gray cooler that had some of my camping equipment inside of it, I notice that it is nowhere to be found as well. Also my wifes sewing machine never made it to NC. Now I have another claims form to fill out. So after filling out and submitting my 3rd claims form and mailing it in, a week later I was notified that I am only able to submit 1 form and that I would have to redo all 3 onto 1 and mail it back in again. I said forget it, take the first form with the TV and get on with it. Another day passes and they tell me they combined my forms into one and will be processing it which could take up to 2 months?!? Now 2 months later I continue this review, still no money and no update from UT. This is extremely bad business; I would not trust these guys to deliver a pizza at this point.  I have sent 2 emails in the past month for an update on my claim and have not received a reply. I am now consulting with an attorney and about to fill out a BBB complaint against UT. I now received my claims form from UT with the total amount they are willing to give me for the loss of all of the above items. It came out to a whole $148. Completely and totally unbelievable. I am now in the process of contacting my attorney again and filing a complaint with the BBB. I will post any updates in the comment section if possible so that I may get the word out on how shady and poorly run this company is. Please DO NOT use this company and avoid a massive headache and potentially being ripped off. Another month later and I received my UPDATED claims form, they added $100. So now a grand total of $248 for all of my missing items including my $1800 TV that was stolen during the move. Now is it time to involve my attorney and the BBB. I am done dealing directly with this incompetent company.   Sorry for the wall of text, this form keeps removing my formating,.

3. P

   Patty E.

   Source: MoveAdvisor

   11 Oct 2012Paid $3,000

   Terrible.

   TERRIBLE is all I can say.  Showed up 3 days late and never kept in contact with me.  Jacked the price up when they showed up at the LAST minute - like I had a choice at that time since THEY were the ones they were late.  When boxes were delivered I am missing boxes, missing tool box, and broken and damaged goods.  Boxes had water damage and a lot of items were broken.  I have been trying to work with the claims department in a professional manner and all they do is put me on hold, cut me off and now feed me a story there is noone in the claims dapartment. .

4. R

   Ryan R.

   Source: MoveAdvisor

   1 Oct 2012Paid $6,365

   Poor Experience - Go with someone else!!

   We moved from Florida to Utah. The loading date was 8/30/12 and the delivery date was 9/17/12. Less than a year prior we had moved to Florida using 1160 cubic square feet. When we obtained a quote from United Transport for this move we had since reduced our household goods by a couch, bed, and desk but to be safe we obtained a quote from United Transport for 1200 cubic feet as we didn't want any surprises. The truck was loaded and the movers told us that they had used nearly double the estimated space by using 2075 cubic feet. This did not make any sense but we did not have a tape measure and the movers didn't have time for us to go buy one. We could not unload the truck and find someone else the same day; as a result we had no choice but to sign the document although we could not make any sense of it. We just had to take their word for it. We did contact United Transport that day and talked to their customer service manager. Unfortunately, there was no way to prove our situation at that point. And so we were forced to wait for our goods to arrive to verify the measurements. When the truck arrived the Driver told us that we definitely had not used 2075 cubic feet on his truck but it was not his place to get involved and we respected his situation. Fortunately, we were able to take pictures and video to confirm the actual space used on the truck. The roof of the truck inside posted the measurements. The truck measured 10.5 feet height and 8.5 feet width. The length used by our items was measured to be 13.6 feet. This was verified by several witnesses as well as the Driver and Movers. Inside the truck our items occupied space from the 1200 line to the 2200 line (left side of the truck) as seen in the video. This corresponded to the 1900 to 2900 lines (right side of the truck)and we have photos to confirm this. These measurements verify the total space we occupied on the truck as 1213.80 cubic feet. At this point, we contacted United Transport and asked what they wanted us to do to confirm it to them while the truck was still on site. We were told that both managers were not in that day and they did not know what to do. They said to take pictures to verify the measurements which we did and have sent them to United Transport. They have not responded or acknowledged our emails or phone calls. Every time I contact them they tell me to leave my number and the manager will call me but he never does. This has happened 5 times. He has been out of the country, off on holiday, and frankly unreachable. At this point they have over charged me for thousands of dollars and have done nothing to rectify the situation. Their phone lines are down once or twice a week and their website is down weekly as well. Don't use this company! There are other moving companies who are honest and reputable - use them instead! Other issues: 1.  I was told they would weigh my truck but on the day of the move this changed and they decided to go by square feet 2.  I was told they would not move my goods to another truck but this also changed to my surprise on the day of the move.

5. D

   Dlp

   Source: MoveAdvisor

   4 Sep 2012Paid $2,500

   Terrible Customer Service!!

   TERRIBLE CUSTOMER SERVIE!! IRONIC!  I find it extremely ironic how, after I write an honest, negative review of my experience with this company on multiple websites, that positive reviews are listed above it almost immediately.  Read those reviews and decide for yourself if they look legitimate. This company has terrible customer service.  They were not clear with my move on the amount of cash that had to be paid ahead of time.  They were very difficult to deal with when I tried to pay with a money order instead of a cashiers check - a misunderstanding on my part apparently - to the point where the manager was yelling and screaming at me over the phone. On top of that, they refused to pay for damages that their movers caused.  I WOULD HIGHLY RECOMMEND YOU LOOK ELSEWHERE FOR YOUR MOVING NEEDS!!

6. D

   Dirk P.

   Source: MoveAdvisor

   30 Aug 2012Paid $2,500

   Do Not Use This Company!!

   DO NOT USE THIS COMPANY!!  They damaged a door to my apartment complex and, after months of back-and-forth, they rejected my claim for only $395. The damage was caught on video - I contacted them immediately with my concern, provided them with the date, exact time, and location of the damage, and sent them the repair quote within two days, but their customer service was so non-responsive, that I didn't hear back from them for 32 days.  The video cycles every 30 days, so the incident was taped over. Three months later I received a rejection letter stating that witout video evidence, they can not pay my claim. I have found the customer service to be terrible.  It has been like pulling teeth to even get ahold of someone to speak with. I strongly suggest you look elsewhere for your moving needs.

7. M

   Mike

   Source: MoveAdvisor

   18 Aug 2012Paid $1,350

   STAY AWAY !! HORRIBLE SERVICE. USELESS bunch of people.

   Never again will I use United Transport Inc. To whomever reads this review, do yourself a favor and look elsewhere. With so many complains and bad reviews online, don't even bother with these fools. My move was from Florida to California. As many other reviewers has stated, I was victim of the price increase when they came to pick up my furniture. Of course, I had my suspicions when I read these reviews thinking maybe the customer didn't communicate all their items. However, I specifically listed EVERY ITEM to the sales rep and even provided EXACT DIMENSIONS.  However, they increased my price from $1350 to $1750 ??  Good total BS. Here comes the fun part. When the driver arrived in California, he refused to deliver to my door. Why? Because he felt it was unsafe to drive into San Francisco. Now, I agree if it was being delivered into the city but I was right off the freeway with HUGE roads and plenty of room. I even drove the route myself and recorded the entire drive. But nope, they would NOT cooperate at all and I ended up spending $150 on a U-Haul to pick up my own furniture 40 minutes away from my apartment. Oh, of course I had to move all my furniture into my apartment myself.  But wait! How can a crappy delivery not end with missing or broken items? United Transport is here to deliver that too! .. Yep. They lost my $1900 memory foam mattress, damaged my $3000 computer desktop, and busted up my $600 weber grill.  Oh, but their adjustor offered to settle my claim for a grand total of $130.  Seriously? $130 doesn't even cover my own U-Haul expense to pick up my own furniture !! What a freaking joke.   Again, STAY AWAY FROM UNITED TRANSPORT INC.  BAD NEWS written all over.  I have no idea how they are rated A- on BBB. They have so many complaints on there as well as with DOT.    STAY AWAY!  .

8. J

   Jason F.

   Source: MoveAdvisor

   16 Jul 2012Paid $2,200

   So bad, we're taking legal action.

   Their BINDING-NOT-TO-EXCEED promise is false.  We were given an estimate of 1232$  The movers they "bid out to" said they wouldn't move anything until we paid 3400$ cash.  After we settled for 1500$  They went out again and their "BINDING-NOT-TO-EXCEED" moved up to 2200$ (again, other driver/loaders that said they owned the company).  We had no choice but to pay that money.  They didn't take half the things that were contracted, and overcharged us for cubic footage not used.  Cliff, Jen, Shawn, Isaac, etc. then said they would go pick the rest of the stuff up for free.  Month later, no word.  Now they will not refund us the money or get the stuff that was left behind.  They will put your things in a public storage unit, and they hire out people to move your things.  This is not a moving company.  The people who delivered our things didn't even know UTI.  So now we are filing for all the things that were broke, and taking them to court. Never use this "Broker" to move your things. I can submit photos and estimated binding contract if anyone doubts the above.

   Response from United Transport Inc

   This client was given a quote but when we went to do the move there were alot more items. we gave a revised estimate and the declined declined service. Then the next day after the client could find no one else to move them and implored us to come back we did and preformed the move for $2200 as we agreed. The items that were left behind were particle wood and in bad shape and the client told us to leave them as we did and then the next day begged us to come get the items even though they probably would not survive the transport and we told them there would be an additional charge to get those items picked up at which point they refused to pay. Unfortunately we could not pick up the extra items for free especially since they are going from Texas to Minnesota which is a costly transport. We do strive to work out all problems with our clients.

9. S

   Subhash

   Source: MoveAdvisor

   6 Jul 2012Paid $2,200

   Please DONT GO WITH United Transport, The Stole our Big TV and IMac.

   Hello All,Please BEWARE of Movers called "United Transports" & "Moving Services". We moved recently from Florida to California and UNFORTUNATELY used this movers called "United Transporters" & The send us someone called "Moving Services". They clearly stole our 46Inch LED Samsung TV and our iMac. Which was the most expensive in the list of things we moved. It was very clear that it is stolen by someone from the movers and no doubt about it, because when the shipping came, they put a small 21inch emerson TV with the same sticker they stick on our big TV when they picked it up. So it is clear that it is intentional. We clearly have doubt on the Driver and some of the team who came to pick it up, the main guy was very rude. MOST IMPORTANT: After all this incident when we called the office, they told me to file for claim. Also they told us not to call them anymore, and they will contact if they hear about anything. And we are waiting for 2 weeks now and they never called us back. When I called, they hung on us and they purposefully not picking-up the call after that. Again next day when they picked-up they said they will call back and just hung up again. This rude response from the office was triggered us go and tell everyone, we are one of the many silent victims of United Transporters Fraud. We are sharing this hear, just because we don't want anyone else to fall in this TRAP of United Transports.   Above all these, they had doubled our charges after packing and putting everything into the Truck. These people are hopeless and never go with either of them United Transports or Moving services.   Hope this helps many.  .

10. F

    Fredric

    Source: MoveAdvisor

    29 Jun 2012Paid $2,000

    Never, never,never again!!

    One of the worst experiences I have ever had. They quoted one price, but after the truck was filled doubled the price! Would not return phone calls..never gave acurate estimates of either travel time or cost.  Underneath they just ran an awful business that has the consumer at bay.  NEVER use this company.  Not sure how they stay in business with the underhanded techniques of low balling and then jacking the price up. AWFUL. AWFUL. AWFUL..and left a mess and would not clean up after them!! A nightmare.

    Response from United Transport Inc

    We believe this review to be fake and either posted by our competition or by a disgruntled employee. The review was done with a false name and fake information the quote number is fake and the name is fake. We question how this review was verified and we have 100s of positive reviews online at moverrevies.Com , kudzu.Com, business rater.Com etc etc..