20 Mar 2013 · MoveAdvisor
1.0 out of 51.0
I was also told by Jason that they match other estimates, 4 men are each job, 1 of the men is the foreman with more than 10 years of experience, and the other 3 men have 3 years of experience each. 5-7 days to get to the location once my things have been picked up, my things go on one truck and they aren't loaded and unloaded. There would not be any sort of transfer unless the area that I am moving to doesn't allow moving truck and I called and that was not going to be a problem. I gave the two address where my belongings would have to be picked up from location #1 and location #2. I called Jason back and told him that I had other estimates that were a lot less, and he said to email them to him, I did. On Monday, May 6, 2012 I was to meet the movers at the first location, everything was removed from the storage unit next was the second location (I said to Avi doesn't everything need to be close to one another in order to get the right cubic foot number?) He really didn't answer me. Once everything was loaded in the truck the mover by the name of Avi told me that I had over 1000 cubic feet but he will just write down 900 cubic feet. SO, my estimate went from $1730.03 to $2861.00. I told Avi that was impossible, that the storage unit was not full and that all of my belongings were at one time in that storage unit and that held 400 cubic feet. Avi told me that I had to call the main office and discuss it with them, that it was out of his control. I felt like I had no say, they had everything that I owned on this truck. I called the main office and Isaac the dispatch manager was the one that I was told to talk to. He took all of the information over the phone, he said that he would inspect the truck once it came into the warehouse in south Florida. I told Isaac that I emailed estimates that were lower than the one that I got from them. He said that he wants to make me happy and he has no problem adjusting the quote, I was never told that the truck was going to south Florida when that was going in the opposite direction. Isaac never called me later that day, my phone calls were not returned, I had no idea where my things were, I continued to call and leave messages. Isaac finally answered the phone after multiple messages and he was nasty to me. I asked to talk to his manager and he refused. I called back and got someone else on the phone, and was transferred to Cliff. I was told that there was no way delivery was going to happen on the 11th, so it would happen once I got back from training. Friday, May 18th came and went, no delivery.Cliff wouldn't call me back, I get a call from mover, items will be there May 22nd. Get home for the movers that already started to take stuff off the truck, different truck then I originally saw my things get loaded on. The mover demanded cash, I told him that I needed a receipt, he said that he didn't have a receipt to give me. I told him that I was not going to give him cash without getting a receipt. He tried to take my things out of my building and I told him to not touch anything. He looked like he was going to hit me, my super stepped in front of me, and the mover stormed off. I called the police to report it, but they said there was nothing that they could do. Called and emailed Cliff, told him I was not going to give some mover cash, he tried to get the mover to redeliver my things but he refused. My father gave his credit card number over the phone to Cliff from United Transport and my things were to be delivered the very next day. I was called the next day and was told the movers truck broke down. I finally got a call from the mover at 9pm at night on May 25th, 2012. He refused to do an inventory, I peeled all the orange stickers off the boxes and said that I am missing 11 boxes out of 96. He didn't have any explanation, told me to call the main office. He tried to get me to sign the contract that all my things were delivered and I refused. I called and emailed Cliff immediately and no answer. When he finally answered my call days later he said that he will try to locate my items. Days went by and nothing. He finally got around to emailing me some sort of claim, and I called this number that was on the back of the contract, there is no name of the company on it, just some strange voice mail. I left messages daily, not a returned call. All of the things that were stolen from me were high ticket electronics, my wardrobe, my daughter's wardrobe, almost all of my shoes, and kitchen appliances, etc. There were many items that came to me that were destroyed, damaged beyond repair(pictures included), and missing boxes. THIS COMPANY STOLE OVER $50,000 of my belongings from me. Family airlooms and things that can't be replaced. Didn't get one cent back from them..thieves!
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