USA Express Moving and Storage

Reviews

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1. C

   Chana W.

   Source: MoveAdvisor · Evansville, IN to Danville, CA

   31 Aug 20223-bedroomPaid $5,492

   Had a great customer experience!!!

   Had a great customer experience thanks to USA Express Moving team. They were professional and courteous and they worked so hard to get my things moved! Would recommend with high marks! Thank you, USA Express Moving!!

2. S

   Steve Y.

   Source: MoveAdvisor · Daleville, IN to Saco, ME

   27 Aug 20222-bedroomPaid $6,595

   The office staff was great

   The office staff was great, *when* I could get a hold of them. I had to leave several msgs before someone responded to schedule a visit bc they were short-staffed. But, once in the phone, they were fabulous! USA Express Moving and Storage movers, were great, too!

3. A

   Andy H.

   Source: MoveAdvisor · Dover, DE to Dale, IL

   26 Aug 20223-bedroomPaid $6,592

   My moving crew was absolutely great!

   My moving crew was absolutely great! They were extremely professional, on time, hardworking, friendly and went above and beyond my expectations. I will recommend this company and service to anyone I know that has moving needs.

4. P

   Pat D.

   Source: MoveAdvisor

   9 Jun 2014Paid $469

   First Class from Beginning to End!

   What a wonderful experience the move for my daughter was!  Even though it was "local",  I knew that I didn't want a "do it yourself" move.  I was reinforced in my decision to use USA by the professionalism and speed with which the move actually took place.     I was stressed over the move, knowing that there was a tight window for her to be out of her old place and into the new one.  Mauro was with me every step of the way, assuring me that things would go like clockwork.  The fact that they didn't sub out their work was reassuring.  They accommodated a glitch on our end when we changed the date of the move at the last minute and only had the freight elevator at her new place for a short window. I feared that I would be frantic when the team didn't show up and that we would lose our time for the freight elevator.  Instead, they arrived promptly and worked very efficiently and professionally to get us from one location to the next.  They even helped us to rearrange the furniture in the new place.  What surprised me was that the total process took less than 2 hours!     We'll be sure to use USA Express when planning future moves.  They renewed my faith in professional movers.

5. M

   Michael T.

   Source: MoveAdvisor

   22 May 2014Paid $2,500

   Couldn't have gone better.

   I could not have been more pleased with my experience with USA Express Moving and Storage. Mauro was very easy to work with and was extremely flexible when I requested to change the dates/times of the move at the last minute. Their estimate was very reasonable and accurate, without any surprise charges at the end. The moving team was great. They arrived exactly on time at both destinations. They worked very hard and were careful and efficient. They went above and beyond helping with moving items that weren't included. They were courteous and professional. We had a few extra difficult items to move, and they didn't even flinch when we changed our mind about it being upstairs (and having to lug it back down). I would strongly recommend this company to everyone!! 5 STARS!!

6. B

   Berta C.

   Source: MoveAdvisor

   21 May 2014Paid $1,363

   Very Satisfied!

   USA Express Moving Company provided such a seamless moving experience. I have moved MANY times (9 in the past 10 years!) and never has it gone so smoothly – My husband & I both were extremely happy with the service. The sales person, Mauro, was a pleasure to deal with, and our respective moving teams worked quickly and carefully and were extremely clean. Daniel was the lead on my move. He made sure I was aware of existing imperfections on some pieces (unfortunately, previous movers weren’t as careful as him), and I’m happy to say that my furniture and walls incurred no other casualties in his team’s capable hands! My husband & I are settling nicely into our new place, and we would definitely recommend USA Express Moving to others!!

7. C

   Carol

   Source: MoveAdvisor

   3 Sep 2015Paid $4,000

   Terrible Company.

   Despite verbal promises and website statements that they use only experienced well trained movers, the company hired two high school students to deliver my things. I had a lot of breakage. After several months, I was offered a settlement of 9% of the estimates. I am persuing this in the courts. Avoid the grief, aggravation, and expense associated with this company - use a reputable company.

8. R

   R. B.

   Source: MoveAdvisor

   5 Apr 2015Paid $550

   Stay away from USA Moving Express.

   My experience with USA Moving Express was HORRIBLE.  This was to be a simple move.  My goods (which had been professionally packed and moved from Atlanta, GA to a storage unit in Philadelphia, PA- with oversight from me) were to be moved from the storage unit in Philadelphia to my new home--in Philadelphia (less than three miles away).  I had packed all pictures in bubble wrap, had used moving boxes that I purchased from The Home Depot, and all wood furniture was wrapped with moving blankets and taped.  I inspected my goods in the two storage units prior to the USA Express Moving associates arriving.  Everything was packed and stored carefully and safely in the storage u its.  When I met the USA Express Moving movers at the storage unit, I had a frank discussion with them about being careful with my furniture and belongings.  I shared with them that once the furniture had been delivered to my new home, I had no need for the moving blankets that protected my wood furniture--that they could keep the blankets. It took the movers two hours or less to load my already packed and protected goods from the storage unit to the moving truck.  When we arrived at my new home, I gave the movers a lay of the land and allowed them to use their expertise in determining how best to unload my property from their truck to my new home.  While they were unloading, I went to a nearby stor to get them refreshments.  When I returned, to my surprise, the USA Express Moving Associates had removed the moving blankets from all of the wood furniture and had set (and slid) the cardboard moving boxes on (across) the surfaces of the unprotected wood furniture. EVERY WOOD TOP SURFACE HAD BEEN DAMAGED/SCRATCHED BECAUSE OF USA EXPRESS MOVING'S NEGLIGENCE. When I spoke to Dana Crosso, my salesperson about this and a/one missing 11x14 professionally framed picture of me and my son (which had been bubble wrapped by me!), she defended her movers although she wasn't present for the move.  She called me several days later, stating that she had found the missing picture and would deliver it to me. Two weeks later, I had not heard from this vile person-Dana so, I e-mailed her inquiring about my (one) picture.  She (very cavalierly) stated she would have "her guys" deliver it to me.  The picture was delivered two days later, the bubble wrap had been removed and the picture framehad been scratched.  She had also sent two pieces of African-American art that did not belong to me. Although I am African-American (which Dana could see from my picture), I had shared with Dana that I was missing ONE PICTURE, not three.  While this may not be considered blatant racism, it certainly is concerning.  Why did Dana assume that these African-American pieces of art were mine when I referred to ONE MISSING PICTURE in all of my communications to her?  Secondly, if I were non-African-American, would Dana have assumed that the artwork was mine although I hadn't mentioned that any artwork was missing?  Thirdly, is it safe to assume that Dana put NO VALUE on the artwork (as she might have with other artwork) as she delivered it to me although I MADE NO MENTION OF MISSING ARTWORK? Dana/USA Moving Express' treatment of me and damage to my furniture/goods for which they are not taking responsibility should be concerning to any consumer who may be considering contracting with them. They are not reputable nor honest in their business dealings. Dana's treatment of me may be an indication of even more deeply-rooted issues.  BUYER BEWARE.  BUYER STAY AWAY!!

9. N

   Nuj N.

   Source: MoveAdvisor

   23 Apr 2014Paid $2,700

   Very poor service.

   USA Express Moving is the worst moving company with horrible customer service. My family and I were given the run-around for days until we were finally given an official delivery date. What's more is that not only were our things delivered way past the promised 7-21 days, but when the movers arrived, they insisted on being paid with cash instead of check, stating it was "company policy." We also couldn't contact the customer service guy we had been dealing with, to find out if they could lower the price since the delivery was past the guaranteed time limit. This company should never be used by anyone again because it's a major ripoff and a big waste of time and energy.

10. L

    Linda

    Source: MoveAdvisor

    24 Oct 2013Paid $3,000

    Unauthorized to do Business!

    MOVER BEWARE! Please do your homework and save yourselves the time and headache of working with this company. They are listed on the DOT federal website as UNLICENSED, UNINSURED and UNAUTHORIZED to do business. They broke a number of laws they were supposed to adhere to during our move. While that is pretty bad, the worst of it is that it took ONE MONTH for us to receive our things and we were in a constant battle with them as they tried to charge us ridiculous storage fees we didn't agree to. The icing on the cake was that many of our things were damaged and missing. If anything you own is made of glass, count on it being broken when you receive it. No matter how much wrapping we did, they still found a way to break it. Our 47" HD flat screen tv which we wrapped up immaculately? Broken. The box looked like it had been to war.  In fact, all of our boxes looked as though they've been to war. What are they doing with our boxes? Throwing them at rocks? Whole pieces of furniture were missing. The only response we got from the contractor they hired? "FILE A CLAIM, IT'S NOT MY PROBLEM!" Please do yourself a favor and get the full insurance with any mover you use. The $.60/pound is garbage. My $700 flat screen tv which I now have to replace will get us around $50 back when we file a claim. That's if we even get anywhere with their claims process as I have been told it's a nightmare getting anything through their claims process. They also broke a light fixture at my apt community and instead of reducing the price of the moving to accommodate for the fact that my building will charge me for it no matter what, all I hear is "FILE A CLAIM!"  This is not a reputable business. The guys they use were not in uniform (none spoke a lick of English) and the truck was an unmarked piece of junk. Be prepared to be charged $$ for crap service. Your stuff WILL go missing. Your stuff WILL be broken. They WILL rifle through your things (personal items I taped shut were opened). You WILL wait AT LEAST a month to deliver your stuff, not the 7-14 bs they try to sell.  They will be nice to you to get you to book their services but beware, their tone will change once they have your stuff hostage on their truck. It's their way or you won't be seeing your things ever again. Also, I now know that a reputable company won't require a deposit from you to book their services. These clowns did. Should have been a red flag. Again life lesson. In the end, we have a filed a federal claim against them. These people need to be put out of business. .