5 Apr 2015 · MoveAdvisor
1.0 out of 51.0
My experience with USA Moving Express was HORRIBLE. This was to be a simple move. My goods (which had been professionally packed and moved from Atlanta, GA to a storage unit in Philadelphia, PA- with oversight from me) were to be moved from the storage unit in Philadelphia to my new home--in Philadelphia (less than three miles away). I had packed all pictures in bubble wrap, had used moving boxes that I purchased from The Home Depot, and all wood furniture was wrapped with moving blankets and taped. I inspected my goods in the two storage units prior to the USA Express Moving associates arriving. Everything was packed and stored carefully and safely in the storage u its. When I met the USA Express Moving movers at the storage unit, I had a frank discussion with them about being careful with my furniture and belongings. I shared with them that once the furniture had been delivered to my new home, I had no need for the moving blankets that protected my wood furniture--that they could keep the blankets. It took the movers two hours or less to load my already packed and protected goods from the storage unit to the moving truck. When we arrived at my new home, I gave the movers a lay of the land and allowed them to use their expertise in determining how best to unload my property from their truck to my new home. While they were unloading, I went to a nearby stor to get them refreshments. When I returned, to my surprise, the USA Express Moving Associates had removed the moving blankets from all of the wood furniture and had set (and slid) the cardboard moving boxes on (across) the surfaces of the unprotected wood furniture. EVERY WOOD TOP SURFACE HAD BEEN DAMAGED/SCRATCHED BECAUSE OF USA EXPRESS MOVING'S NEGLIGENCE. When I spoke to Dana Crosso, my salesperson about this and a/one missing 11x14 professionally framed picture of me and my son (which had been bubble wrapped by me!), she defended her movers although she wasn't present for the move. She called me several days later, stating that she had found the missing picture and would deliver it to me. Two weeks later, I had not heard from this vile person-Dana so, I e-mailed her inquiring about my (one) picture. She (very cavalierly) stated she would have "her guys" deliver it to me. The picture was delivered two days later, the bubble wrap had been removed and the picture framehad been scratched. She had also sent two pieces of African-American art that did not belong to me. Although I am African-American (which Dana could see from my picture), I had shared with Dana that I was missing ONE PICTURE, not three. While this may not be considered blatant racism, it certainly is concerning. Why did Dana assume that these African-American pieces of art were mine when I referred to ONE MISSING PICTURE in all of my communications to her? Secondly, if I were non-African-American, would Dana have assumed that the artwork was mine although I hadn't mentioned that any artwork was missing? Thirdly, is it safe to assume that Dana put NO VALUE on the artwork (as she might have with other artwork) as she delivered it to me although I MADE NO MENTION OF MISSING ARTWORK?
Dana/USA Moving Express' treatment of me and damage to my furniture/goods for which they are not taking responsibility should be concerning to any consumer who may be considering contracting with them. They are not reputable nor honest in their business dealings. Dana's treatment of me may be an indication of even more deeply-rooted issues. BUYER BEWARE. BUYER STAY AWAY!!
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