USA Moving & Storage

Reviews

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1. A

   Angel

   Source: MoveAdvisor

   17 Sep 2015Paid $2,500

   Professional & Awesome.

   I moved from AZ to IN.. my move was stress free  all went good from the picked up of my items the delivery of ALL my items..  i was well informed step by step of all the process .. All the representatives I dealt with were very professional and cautious.. Roxana, Rob and Maria I recommend this company  all the way!!     Angel M.

2. I

   Ilona F.

   Source: MoveAdvisor

   28 Oct 2014Paid $1,437

   Denver to florida.

   This is the second time I have used them. Both times were excellent. The quoted price was to the penny (and very reasonable). Nothing was damaged. Delivery time was fast!! I would recommend them over any other mover I ever had. Everything was wrapped in heavy quilted blankets. They were very careful with all my furniture. When it was delivered it was put exactly where I asked the mover to place it. Again, they did an excellent job both in denver and in florida.

3. J

   Jerry J.

   Source: MoveAdvisor

   3 Jul 2014Paid $500

   Excellent.

   From my first call to USA express until our big move we experienced nothing but kind, carig and professionalims from this company.  Movers where on time quick and polite.  Even when asked to move things around the new home everything was "no problem we are here to hep you".   I and my family were so lease by our positive experience I can guarantee you we will recommed you to all our friends and family.   Thank you kindly, Mrs. & Mrs. J. Jones.

4. A

   Anderson T.

   Source: MoveAdvisor

   30 Jul 2013Paid $250

   Best of bests.

   Iam really very amazing about their moving services. Iam a season shopper and need to move 3 - 4 times in a year. I just make a call to them when iam moving. they move my stuffs very safely to my new residence. It's simple to move and their moving cost also very low. Read their reviews in yelp, bbb, angies list, moversfax.com. In those websites usa moving and storage has good reputation. .

5. A

   Alanj

   Source: MoveAdvisor

   29 Jan 2015Paid $2,102

   Great experience.

   I cannot complain. I moved  several times and have not had a good experience until moving with USA Moving and Storage. The company gave me a quote for $2102.00 and my move cost stayed the same. I anticipated getting delivered later in there transit time or late, I was delivered within 10 days cross country. I highly recommend USA Moving and Storage.

6. J

   Jeff B.

   Source: MoveAdvisor

   18 Nov 2013Paid $575

   Good Company, Great prices.

   This company was suggested to me by a friend, and I would suggest it to anyone about as readily as they did me. I had a 3 bedroom house that I was moving out of, and about the same size that I was moving in to. I was in contact with Roxana and she gave me a great price, and it didn't change at any point. I still shopped around, but they were the best. With all the stresses of moving, I was very worried but everyone made me feel very safe and very well taken care of. Anyone who wants a great experience should go with USA Moving and Storage.

7. R

   Ray M.

   Source: MoveAdvisor

   20 Feb 2013Paid $1,500

   Good.

   I had USA Moving move my things from Phoenix to San Jose. I chose this company because they did not try and strong arm me into signing a contract with them when we first spoke, even though my move was relatively small they still came out to my home and guaranteed my price, something the other movers did not offer. The price was also competitive. I wanted to receive my items in 1 or 2 days but had to wait 4 days until my delivery occurred, but I knew this in advance. Had a deep scratch on my dresser when delivered but other than that my overall experience was very good with USA Moving. Thanks guys.

8. B

   Brian O.

   Source: MoveAdvisor

   5 Aug 2013Paid $8,000

   Late, Broken, and Missing.

   This has been my only experience with a cross state moving company and I'd definitely try someone else next time.  The sales representative assured me that the estimated weight and inventory I had filled out online would be enough for their original estimate of $5600.  When the movers arrived, they were quick to inform me that they would have to re-estimate because they were only there to pick up what was on the inventory and my conversation with the sales representative was irrelevant to them.  So, now the price is $8000 with an estimated delivery up to 21 days out.  Luckily they didn't wait the full 21 days, but I did have to wait in TX for 8 days for our stuff to arrive.  When it did, there were several damaged items and a missing step ladder.  As we unboxed everything, we noticed that several things were melted.  Wherever they had stored our things for almost two weeks was not likely climate controlled.  For $8000, I expected much better service than this.

9. A

   Ashley G.

   Source: MoveAdvisor · Tucson, AZ to Monticello, MN

   7 Jun 20181-bedroomPaid $3,338

   Would never recommend to anyone.

   This company is also known as 500 Move. Do not use this company. In the beginning, I was in contact with a lady named Britney that was great; she was friendly, flexible, and gave off good vibes. She quoted me for my move and on the day the movers came, they told me they had to charge me more to appropriately wrap my belongings to prevent damage. The total came out to $788.64 more than the original quote. When I was ready for my belongings (I moved out of state), I called Britney and she told me she’d have to look into the schedule to see how soon my stuff could be transported; she said a lady named Maria would call me later on to discuss. I let her know I didn’t want to secure a storage unit until I knew when my stuff would arrive so I wasn’t paying for an empty storage unit. This was on a Wednesday. I did not hear back and assumed they were just busy. I called the following Monday and Britney said she didn’t have any updates for me but would have Maria call me back as soon as she got into the office. I did not receive any call backs. Tuesday came and a man called stating he was nearby with my stuff; since this was unexpected and no one communicated with me, we agreed he would deliver my belongings the following day so I had time to make arrangements. He texted me at 10pm that same night asking if I can meet him at the storage unit at 8am the following day; I agreed. I went to the storage facility at 750am and waited. He did not show. I texted him a little after 8am and he responded, stating they just woke up and he’d be there in an hour and a half. I was annoyed but there was nothing I could do. He still came late and the gentleman he was with made casual conversation with me; he said they met with his parents and had breakfast this morning. I was a bit offended as it sounded like they could have notified me ahead of time that they were going to be late so I didn’t waste my time going to the storage facility at 8am. They unloaded my stuff and to my disappointment, many of my brand new pieces of furniture were broken and damaged. Boxes that were marked “fragile” were squished and in poor condition. I was making notes of this and taking pictures and the man said to me, “They aren’t going to care about your damaged boxes.” After they unloaded my stuff, I called Britney, extremely upset, and she told me she’d have Maria call me back to file a claim. Still have not heard anything from them. Britney was great until the company had my possessions; she then had a very different attitude and always brushed me off, claiming this Maria person would call me, which never happened. Absolutely poor customer service and I wouldn’t recommend them to anyone.

10. M

    Madeline U.

    Source: MoveAdvisor · Tucson, AZ to Port Orange, FL

    1 May 2018Partial movePaid $2,500

    Move from Tucson, AZ to Port Orange, FL.

    I am 78 years old. My husband of 48 years died so I was moving to Florida from Tucson to live with my daughter. I was on medication and vulnerable because of the death of my husband. I was not thinking clearly or I would not have put up with the abuse I was subjected to by the horrible person that came to my house. My granddaughter had made the arrangements and used USA Moving as they were rated 5 Star on the internet. She was quoted $700. My granddaughter told them there were valuable paintings and guitars and she was told it would cost extra for packing. When the movers arrived there were two kids and an extremely rude person. When I said I wanted to show the kids what was fragile the rude person told me they did not have time for that because I had a lot of papers to sign. When I tried to read the papers he said there was not time to read them, just sign where it was marked. The kids disappeared into the bedrooms and started grabbing things to take out. I tried to stop them when I saw them grab 3 or 4 paintings in each hand to haul out. No protection for the paintings just grab and tape together and shove in truck. Whenever I attempted to stop them and watch what they were doing the extremely rude person kept telling me I could not do that, I had to sign all of the papers. I have never been treated so horribly in my life. He said there would be an extra charge because I had more boxes than what we told the office. I told him I could not possibly have as many as he said and asked him how he got that figure because the boxes were all in a corner of the room. He said he could tell by just looking. I asked him if he loved his mother and he said "yes". I asked him if he treated her the way he was treating me. He did not answer me. He said it was going to cost $2,500.00 I said we were quoted $700 and the paintings were not even packed for protection. I told him the guitars were just grabbed and shoved in the truck. He said there were no guitars, just cases. I told him there were guitars in the cases and he told me he did not see them so there were no guitars. He said it was going to cost a lot more if they had to unload these things from the truck now. I told my granddaughter what happened and she called the company to complain about the way I was treated. She was told the horrible person's name is "Rob or aka Rotem" and that he had anger problems and was trying to work on that. He then called my granddaughter, demanding to know why she called the office on him. When the items arrived I was so grateful that my husband's guitars had not been stolen that I did not notice other missing items until weeks later. I had over 40 paintings that my husband had painted and all of them were damaged. The prints we had made of the paintings were damaged and the glass was cracked on all of them. Everything was filthy. They probably went through a dust storm and nothing in the truck was covered or protected in any way. They left big boxes with us that belonged to someone else. The owner's name is Arik Skulnik. This family is obviously in business just to steal from others and laughing while they do it.