Western Van Lines

Reviews

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1. R

   Rhoda F.

   Source: MoveAdvisor · Paisley, FL to Brigham City, UT

   11 May 2023Partial movePaid $2,500

   Lies lies lies!! Unprofessional services

   Terrible Terrible business! My parents were lied to and it's been well over a month and my parents still don't have their belongings. The stress of the moving company has caused my mom to have a heart attack... My mom calls and costumer service keeps telling my mom there is no update on when the belongings will be delivered... This company has just been Terrible and I would recommend you run far far away from them!!

2. S

   Steve K.

   Source: MoveAdvisor · Mission, TX to Davenport, IA

   29 Mar 20231-bedroomPaid $10,150

   Customer service

   They are the worst movers I have ever dealt with. They don’t care about your belongings only pay 6 dollars a pound. my parents lost $4000 Worth of their belongings and western want to pay $97 that’s all. After charging them over $10000 for the move. I would look somewhere else for service.

3. A

   Ashley K.

   Source: MoveAdvisor · Denver, CO to Wausau, WI

   26 Aug 20212-bedroomPaid $4,000

   DO NOT USE

   DO NOT USE THIS MOVING SERVICE!!! it has been over 2months and our possessions have not been delivered. They do not answer calls, return emails, or offer any of the "excellent" service they state. They will not even let me come get my possessions! We are filing legal actions, but feel our stuff is gone

4. T

   Tristan C.

   Source: MoveAdvisor · Wichita, KS to Kansas City, MO

   14 Aug 2021StudioPaid $3,400

   DO NOT USE

   I used Expo Van Lines (a delivery broker) for a move from Wichita to Kansas City, MO (Less than 200 miles) on Friday, May 14. Western Van Lines was the carrier that completed the job. I was told by Expo that the job may only take up to the weekend. When the movers came on the May 14, I was told that it could maybe take a week but no one could give me any concrete information. I called Western Van Lines on Monday, May 17 for an update on my delivery. I was then told for the FIRST time that my delivery could take anywhere up to 21 business days and that my items were in a warehouse in Missouri. That day was Monday, June 14. Last week, I’ve called both the carrier and the broker multiple times to get an update and have repeatedly been told that a delivery is being scheduled but had no additional details. Items were finally delivered on Saturday, July 3. I still do not recommend using this broker for your move. Unfortunately it appears the behaviors of this broker and carrier are common in the moving industry, so do your homework and get everything in writing.

5. J

   Jeremy C.

   Source: MoveAdvisor · Gilbert, AZ to Syracuse, UT

   20 Jul 20214-bedroomPaid $7,000

   DO NOT USE/ SCAM COMPANY

   Long Distance Move from AZ to UT, it's not that long of a move. They also go by Planet VAn lines, same address and info as each other. They hire 3rd party companies and drivers. They have multiple complaints with their DOT. stay away. they tell you what you want to hear and then you have to pay more $ after they show up to your house. Nobody should go thru this for their move. I have never had this bad of experience in my lift and will never get those 6 weeks back. They claim to have broken down trucks all the time as an excuse. They answer the phone as Long Distance Moving company and they will never answer a straight answer on who their boss or who signs their check. They lead you on. Pay extra $ with a reputable company.

6. C

   Carrie A.

   Source: MoveAdvisor · Scottsdale, AZ to Charleston, SC

   14 Jul 20213-bedroomPaid $8,000

   THE WORST COMPANY AND PEOPLE!

   AVOID AT ALL COSTS! Though I know it's hard to avoid these scammers, because the only way they get hired is through a broker, where the customer has no say in who gets hired by these equally as shady brokers. No one would hire these people, unless they buy the LIES on their website: They claim: 42 Registered trucks (FMCSA says they have 2) A+ BBB rating (as you can see here, they certainly do not) 46+ years experience (their phone recording says 75...yet they opened less than 2 years ago Long story short: For our move from Phoenix, AZ to Charleston, SC: A Moving Broker (Complete Van Lines - based in Pompana Beach, FL, don't work with them either...) placed us with Western Van Lines. Just like everyone else, we were low-balled with a quote to begin with, which then doubled (with no proof as to why) when the actual moving came. Held hostage, we continued on. The promised 14 days pass (insert lots of unanswered calls, voicemails and emails). The 2nd promise of 21 business days passed (insert lots of unanswered calls, voicemails, and emails). Then, on business day 30 (the guaranteed delivery date as noted in the contract), in a text from the boss, they told us they will not deliver to us, and demanded we come get our belongings, which we gladly did, especially when were were promised a full refund (how kind....in typical WVL fashion, we have not received the refund. Obviously. (insert lots of unanswered calls, voicemails, and emails). We are out $5000+ and way more when you take into account our having to fly to Phoenix, rent a U-Haul and drive our stuff back to SC. Only thing left is small claims court, though even when we win, I'm sure we'll never be able to collect. Another fun tidbit: while we were loading the Uhaul (our stuff was still 1 mile from our house in Phoenix in a mini storage unit), the Western Van Lines representative (laborer) assaulted my husband. Cops came and diffused the situation. What kind of "company" assaults their customers!?

7. K

   Kimberly W.

   Source: MoveAdvisor · Florence, AZ to Bondurant, IA

   15 Jun 20211-bedroomPaid $4,800

   THEY STOLE MY WHOLE HOUSEHOLE

   Do not hire this company!!! They picked up my stuff and never heard from them again. I have filed Police reports, DOT reports, now I am hiring a PI. I will not give up. I want to know where it is stored.

8. N

   Natasha S.

   Source: MoveAdvisor · Albuquerque, NM to San Antonio, TX

   1 May 2021Partial movePaid $1,700

   Have a bad feeling about Western Van Lines...

   My FIL hired Western Van Lines to transport furniture from Albuquerque NM to San Antonio, TX. They picked up the furniture from his house the middle of February and we still have not received it. He was told it would be delivered ASAP / within a couple of weeks. That didn’t happen. I have called this company multiple times to check the status...after a couple weeks I was told by Shakira it was in the warehouse pending pick up from the driver for transport. I called back about 3-4 weeks later because I hadn’t received any type of update from them and was told by Shakira that it was in transit and I should be receiving it within the next week. That Week came and went and still nothing. I waited a few more weeks until I called them- trying to be patient...April 16th and I was told by another rep that I would be contacted within the next couple of days to arrange delivery/ provide an ETA. Here we are April 30th and still nothing. I tried calling the # provided again and now I get some voice recording- I can’t make out what it is saying but it almost sounds like “fool stop” a few times and the disconnects the call. I’m seriously heartbroken- the furniture has a lot of sentimental value and I’m afraid I will never see it. I’m at a point where I’m ready to file a report. If anyone reading this has a contact number for this company please post it here. I have 877-631-0660. I’m not sure what is going on with this company but something does not feel right...

9. T

   Tim K.

   Source: MoveAdvisor · Albuquerque, NM to Saint Augustine, FL

   30 Apr 2021StudioPaid $2,382

   Terrible Communication/Breaking promises

   My wife and I have had an awful time so far. We Let them know that we where ready to receive our goods on 3/15/21 and as of today 4/30/2021 that hasn't happened. They have broken contract, and after many attempts to get ahold of anyone who knew anything in their company one of their managers named Shakira told me that I would be receiving a $30 discount every day after the 21st workdays after I let them know I was ready to receive recieve my goods at my new apartment in Florida. I'm doubting that that will be honored due to the fact that they don't seem to keep their dates consistent. They said that they would be ready to drop off our goods at the beginning of this week but then told me 2 days ago that they were still in New Mexico at a storage facility. They they have told me multiple times that they would call me back and haven't. I have wasted many hours on the phone and I'm starting to doubt that we will ever get our stuff back including a bed which my wife depends on to sleep good at night due to her chronic pain with TMJ. We just want our stuff back..... we have already payed everything we where required. Going on 34 business days with only broken promises I'm looking into legal action.

10. J

    Jessica B.

    Source: MoveAdvisor · Mission Viejo, CA to Tampa, FL

    2 Apr 20213-bedroomPaid $8,600

    AVOID AT ALL COSTS

    First of all, we used a broker (huge mistake as well), so we pretty much had no choice when Western Van Lines showed up our move day and we had to be out of our house, we were trapped with them and I'm still trying to wake up from this nightmare. They do not weigh your stuff like good movers, they "fluff pack" into a huge truck at pickup and tell you that your cubic feet is more so they can charge a few more thousand dollars at pickup. You really have no choice but to pay it, and they are sooooo nice at pickup you think they are going to take good care of your stuff. I also had bright colored duct tape on all our boxes with our last name on them, but they assured their labeling system would assure they lose nothing. WRONG! Fast forward to the day I called with a delivery date, I get told everything is on schedule...only to find out they have "21 days from your delivery date to deliver". It is in the fine print, but coordinating delivery was a disaster, these guys are passing your stuff from truck to truck to truck, who knows where storage actually was with our move from CA to FL. When they made the first delivery, they were missing several boxes which I had pictures of, a mattress and some other furniture. They said they would bring it back in a few days and not to worry, and that they would also fix the huge scratch they put in our floors. That was a lie because it never happened and also, they delivered 90% of our items in a small horse trailer, so much for all our items not fitting in one giant truck at pickup. Scammers at their finest. We had to chase these guys down for the remaining items, still never got 2 missing boxes which happened to have to memorabilia that we now know we should have shipped, nothing worth money just memories so we didn't think anything of it at the time. The mattress was so dirty and the desk was completely destroyed when they had sent pictures of it in tact when they said they would be delivering it later. We had to rent a uhual and meet them just to get the items and be done with them. Not to mention the drivers threating to just not deliver my items because I said I would call the cops if they did not bring them. They don't care about your items, they are out to get your money and bring what they don't destroy or lose. Even after calculating what they would owe us based on the contract, they offered us $70. Hahaha, that does not even cover the Uhaul we had to rent for them not fulfilling their part of the contract of "door to door service" and keeping an inventory more than drawing a squiggly line down the page. Even if you use a broker, don't let these guys take your things, wait an extra day and get another mover.