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Recent reviews

R
11 May 2023 · MoveAdvisor
1.0 out of 51.0
Terrible Terrible business! My parents were lied to and it's been well over a month and my parents still don't have their belongings. The stress of the moving company has caused my mom to have a heart attack... My mom calls and costumer service keeps telling my mom there is no update on when the belongings will be delivered... This company has just been Terrible and I would recommend you run far far away from them!!
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S
29 Mar 2023 · MoveAdvisor
1.0 out of 51.0
They are the worst movers I have ever dealt with. They don’t care about your belongings only pay 6 dollars a pound. my parents lost $4000 Worth of their belongings and western want to pay $97 that’s all. After charging them over $10000 for the move. I would look somewhere else for service.
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A
26 Aug 2021 · MoveAdvisor
1.0 out of 51.0
DO NOT USE THIS MOVING SERVICE!!! it has been over 2months and our possessions have not been delivered. They do not answer calls, return emails, or offer any of the "excellent" service they state. They will not even let me come get my possessions! We are filing legal actions, but feel our stuff is gone
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T
14 Aug 2021 · MoveAdvisor
1.0 out of 51.0
I used Expo Van Lines (a delivery broker) for a move from Wichita to Kansas City, MO (Less than 200 miles) on Friday, May 14. Western Van Lines was the carrier that completed the job. I was told by Expo that the job may only take up to the weekend. When the movers came on the May 14, I was told that it could maybe take a week but no one could give me any concrete information. I called Western Van Lines on Monday, May 17 for an update on my delivery. I was then told for the FIRST time that my delivery could take anywhere up to 21 business days and that my items were in a warehouse in Missouri. That day was Monday, June 14. Last week, I’ve called both the carrier and the broker multiple times to get an update and have repeatedly been told that a delivery is being scheduled but had no additional details. Items were finally delivered on Saturday, July 3. I still do not recommend using this broker for your move. Unfortunately it appears the behaviors of this broker and carrier are common in the moving industry, so do your homework and get everything in writing.
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J
20 Jul 2021 · MoveAdvisor
1.0 out of 51.0
Long Distance Move from AZ to UT, it's not that long of a move. They also go by Planet VAn lines, same address and info as each other. They hire 3rd party companies and drivers. They have multiple complaints with their DOT. stay away. they tell you what you want to hear and then you have to pay more $ after they show up to your house. Nobody should go thru this for their move. I have never had this bad of experience in my lift and will never get those 6 weeks back. They claim to have broken down trucks all the time as an excuse. They answer the phone as Long Distance Moving company and they will never answer a straight answer on who their boss or who signs their check. They lead you on. Pay extra $ with a reputable company.
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