Westmount Moving

Reviews

Dated rows only. Movers cannot pay to add, alter, or remove a review here. Licensed rows carry a small source label. Reader reviews are read by a person before they go live. How we handle reviews.

1. D

   David L.

   Source: MoveAdvisor · Montreal, QC to Ottawa, ON

   28 Mar 20193-bedroomPaid C$2,000

   Inter-provincial move.

   We used Westmount moving for our recent move from Montreal to Ottawa. We have moved numerous times over the years, and normally we dread the experience, but this was by far the best experience we have ever had with a moving company. Jonathan was the team leader, and his professionalism was apparent from the begining. He took great care to explain exactly what his guys would do amd how they would do it, and the care the whole team showed with our belongings was beyond our expectations. They were all very friendly and genuinely personable, and worked quickly and efficiently. They werre equally efficient unloading and unpacking our stuff, and their car in keeping the new house clean throughout the process was especially appreciated. We also had some very large, heavy and bulky gym equipment to move into the basement, and they dismantled the gym so as to be able to make it fit in the corridor and prevent damage to the walls and put everything back together perfectly once in place. We are 100% satisfied - I have seen the other negative reviews and all I can say is that those reviews do not reflect the service we received. We will not hesitate to use them again.

2. E

   Ed S.

   Source: MoveAdvisor

   6 Oct 2016Paid C$800

   Move.

   Needing a moving company I contacted several companies that advertise on TSN690. I came up with Westmount Moving, not because of the price but because of the procedure's they gave me. Moving advisor Kelli Bew's was very helpful and knowledgeable so the first question I asked was"BED BUGS" How are you going to protect me from bed bugs. Kelli went thru all the procedures and I was satisfied with her answer. Damage was the next question..These are professional movers not agency people! Are they perfect..nope. They nicked one door frame and it took me 30 seconds to touch up with paint. Didn't damage any furniture. I estimated a 5 hr job but they were in and out in 4. At the end of the day I highly recommend Westmount Moving. Truly a professional company. Funny advertising also on the radio. Thank you Westmount Moving!! Ed Shields Movers ate all my Timbits!!lol.

3. P

   Pete C.

   Source: MoveAdvisor

   19 Sep 2016Paid C$3,800

   Westmount moving Waterloo to Ottawa.

   The Sales Rep in Waterloo was very informed about moves. I was worried particularly about my Jukebox, and he assured us that Westmount had moved them safely in the past. He promised us that fragile items such as dried twig lamps, heavy clay jugs, and decorations would be boxed properly. When the shipment was received in Ottawa, the movers were very friendly and hard-working, even though they drove all day from Waterloo amid traffic issues. They decided to move our belongings in that evening, and cope with 2 sets of stairs in our townhouse. When they unwrapped the jukebox from blankets, a piece of plastic from the right front side had broken off. An unsuccessful search of the truck didn't turn up the piece, so we assume it was broken sometime after leaving our condo and being transferred into the bigger long haul truck. We wonder why such a heavy, valuable, and rare item wasn't properly crated for transport, as Wurlitzer jukebox replacement parts are difficult to source. There were other minor damages (from we consider to be inadequate wrapping), such as a chip from a heavy (uncreated, unwrapped) slate coffee table; a few twigs broken from the items mentioned earlier; and a scratch on a custom-made, imported, red leather love seat. We were surprised, since there was virtually no damage to our goods during an earlier move all the way to and from Switzerland! I feel that the movers in Waterloo did not properly wrap our pricey belongings for a long distance move. The move time out of the Waterloo condo was erroneously estimated at a half day, and took until 1:45pm, causing us an awkward and stressful situation with others who had reserved the elevator at noon as they had a reserved move-in time in Toronto that afternoon. For these reasons, I would rate the Waterloo portion of our move 2/10 and the Ottawa portion 9/10.

4. M

   Moh K.

   Source: MoveAdvisor · Montreal, QC

   17 Sep 20183-bedroomPaid C$7,000

   International shipping from canada to dubai.

   The company did a good job in quoting with good site survey. the charges were reasonable and the team was professional. The packing and loading team were perfect! however, there was a big delay in the shipment instead of 40 days it took them 90 days to deliver to dubai. The problem was with the shipping company MSC. the biggest problem is communication: they do not communicate the delays and reasons and they never give any expected time. i understand when the shipment is in the sea you cannot push it faster but what I cannot understand is a shipment held at the port of dubai for 3 weeks without finding a way to release due to paper works mistakes and charges. i had to pay for a hotel for 2 weeks waiting for my shipment. i did claim the hotel just to see the response and the worst thing was the response :"The holiday in the UAE also had a part to play in the delay and the extra charges that we will have to pay for. Normally these charges are passed on to the owner of the goods but since your shipment has already delivered and given the circumstances I don’t think you’d be very willing to pay such an invoice" imagine that after a long delay they tell me that they have paid the cost of dubai port and normally they will charge this back to the customer.. note that: when they delivered the shipment in dubai the unpacking team was very good as well.

5. O

   Olivier

   Source: MoveAdvisor

   12 Aug 2015Paid $6,500

   As close to unacceptable as they could manage.

   So the first half went well enough. Sales process seemed nice and professional, packers were friendly and professional, and pick up went alright. My first hint that I was going to hit problems was probably when I could't get my sales rep to be responsive when I was trying to sign the contract. If that's THE MOST important thing any sales rep cares about and can't manage to get back to you, you know it's going to be an uphill battle from there, right. Anyway, the troubles begin a few days later. The rep promised a range of delivery of 5 to 15 days, but of course assured me he was sure it'd be more on the 5 days side. So I planned my entire move based on this. As the days went on, I had to harass the rep multiple times to get any sort of update. Where is my stuff? When will I gte it? I'd get dripped fed new dates. "Just a few days". "oop, no, few more days". Long story short, after 15 days of complete uncertainty, on the 15th day, the very last day of the contractual range, we get a call from dispatch (NOT our sales rep) telling us the truck will be here between 1 and 4 pm. At 4:30pm I get a call from Westmount saying they need to charge my card for the 6500$ needed. I say "you're not charging my card till I know where this truck here", to which I'm told, slightly paraphrasing, "if you don't pay, you'll never see your stuff again". So they are quite clearly holding my stuff hostage. With 0 faith left in them, I now need to trust them with that money and trust a truck will appear, based on nothing but their word, which is obviously meaningless to me at this point. But, no choice, so I pay. At 9:30pm (remember, truck was supposed to be here between 1 and 4, so you plan your day based on that) the truck arrives. It's 2 guys and a ball pen. NO moving gear of any sort. Not even a box cutter. My wife and I are forced to serve as supplementaty moving crew, because we need this done before next century. By 2am we're done. The two guys with a ballpen head off to another move 3 states over (they don't get to sleep). That's the story. Maybe you find this acceptable, maybe you don't, but that's what happened. From my research, this would be considered a "good result".  .

6. J

   Joseph S.

   Source: MoveAdvisor · Vaudreuil-Dorion, QC

   29 Jun 20191-bedroomPaid $1,200

   Movers from hell.

   I have nothing but bad experience with them. The workers were very bad and slow. They were in the car for over 30 minutes (3 out of 4 men) caused damages to my furniture, walls and floors) did not get compensated for anything. SAVE YOURSELF HASLE AND FIND A ANOTHER MOVER..

7. L

   Lili

   Source: MoveAdvisor

   25 Sep 2016Paid C$1,500

   Terrible move.

   Will never use this company again. The guys were hard working. Company underestimated size of truck had to move in two truck loads. Insurance was not well explained to me. All items scratched and dented were not insured. Some money was stolen from my purse left on counter. I still as of today find items that they damaged. One of my worst moves ever.

8. D

   Deborah T.

   Source: MoveAdvisor

   22 Jun 2015Paid C$13,400

   Horrible Experience.

   I could not possibly be more unhappy with my experience with Westmount Movers. First: The packers arrived at my home and from the onset were discourteous and unprofessional. They immediately began to complain about the company, and about the amount of items they had to pack. The salesman had underestimated the weight of the move and they didn't have enough boxes. Among the first words out of the foreman's mouth were, "This is going to cost you a lot more than you were told." He was the only one of the crew, however, who seemed to know what he was doing. Items he packed did not break. I can't say the same of the rest of the crew. Fragile pieces of pottery were packed underneath heavy items. Flat pieces of ceramics were packed at an angle against other items, rather than laid flat.  Needless to say, they arrived broken. In other boxes, usually large ones, items were simply tossed in with no intentional arrangement or padding. An open bag of pet food was tossed into a box containing a duvet. (The cat food had been marked, "Do not pack. Do not move.") The foreman asked me at one point, "Why do you need so many dishes?"  I had a studio space in a separate building, and when the packers were finished there, they returned to the main house and left both doors standing open in winter.  When I discovered it, the temperature in the building was down to 5 degrees. After they left, I found a family scrapbook tossed in a pile of trash. They packed piles of items clearly marked "Do not pack. No not move." They even packed one of the signs. I cannot find words to express how insulted I felt by their disregard for me, my home, and my belongings.  And..  Westmount had made it clear that they would only insure items THEY packed. So I felt I had no choice but to use their people. On move-out day, the movers put no pads on the floor to protect my home from mud. I lived in the country, and it was early March.  I ended up with a $300 cleaning bill to get the floors cleaned. When they arrived at my new home in Alberta, the crew was equally disappointing.  One of the movers, whom they contracted locally, yelled at me for telling him what rooms (and what floor of the house) items should go in. I have never been spoken to that rudely by someone whose salary I was, in fact, paying.  Another of the crew unloaded the truck with earbuds on, so that he didn't have to hear me tell him where things should go. Furniture ended up in the wrong rooms, and, even though I was recovering from an injury (I'd just stopped using a cane) I had to haul stuff up and down steps and move boxes around in the garage to find items that were clearly labeled as to what room they went in. On the moving out day, the foreman asked me to disassemble my bookshelves and desk. Then, when they arrived in my new home, he refused to reassemble them because his people hadn't taken them apart.  My beds were both assembled with supportive parts unattached to the platforms. The entire experience was disrespectful.  This was a $13,000 move, and this was the treatment I got? I hope that anyone reading this review is saved from the experience that I had.  It was beyond awful.

9. R

   R. H.

   Source: MoveAdvisor

   25 Jul 2014Paid C$800

   The worst movers ever!

   Movers left furniture behind. They took items not belonging to us from our old address and refused to return them back to their owners. They broke items, damaged our walls and ceramic floors, scratched our hardwood floors, took time to go for dinner while charging us. They also used foul language, caused our entire freezer of meat to be thawed and ruined, lied about everything, claimed our preacher must be responsible for damages because he was with me, demanded twice the amount after being paid, refused to allow us to make a claim for damages until we paid them twice the amount. Very unprofessional and very bad to deal with afterwards.

10. L

    L.li

    Source: MoveAdvisor

    6 Jun 2014Paid $4,300

    Horrible.

    The initial response was nice. The rep came home to give estimate and followed up emails back and forth with me for about four month before we finally fixed a loading day. I thought I found a good company, BUT read on.   On loading day (Saturday), driver told us the stuff will be unloaded on Monday and we have to pay the full estimate amount (instead of actual amount which obviously is less) before unload. The reason was that the back office is not open on weekends so he won't be able to process paperwork for actual amount. We got upset and the sale rep was unreachable. Finally we found out the V.P.'s phone number from the initial sales package and got this sorted out, but there was hours' long discussion.   The moving team seemed to be nice until we found out the followings after we signed off the unloading sheet:1) Cash of USD1700 was STOLEN from a handbag we placed in a close closet. 2) Screws were missing for the baby crib they uninstalled (they did not reassemble the crib before leaving stating that it is not their responsibility).3) Screws were missing in a queen bed they disassembled and reassembled. We did not know the situation until the bed collapsed next night. My elderly mom almost got hurt.4) A huge multi-functional ladder is loss. Until now I cannot imagine how such a big ladder could disappear from the so-call "locked" moving truck.   This was what happened to me. They appeared reliable until we signed off and started to sort out the mass. It was an international move, so now we are in a different country and hard to recourse anything.   BTW, the insurance we purchased upfront covered the last three items above, but declined the cash theft claim despite police report. Make sure you buy sufficient insurance if you still decide to hire Westmount Moving after reading this.