White Star Movers

Reviews

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1. A

   Alison S.

   Source: MoveAdvisor · Birmingham, MI to Rochester, MI

   1 Apr 20242-bedroomPaid $986

   Great Job - thank you

   Steve & Brandon were excellent. Very helpful and efficient for my move to Rochester. This is my third time using White Star. They loaded and unloaded in a very logical way and everything went smoothly. Highly recommend.

2. B

   Bj C.

   Source: MoveAdvisor · Bloomfield Hills, MI to Rochester, MI

   7 Nov 20214-bedroomPaid $1,421

   Great job!

   Nash, Jackson, & Chris were super helping us make our move easier. Thank you. They were quick, courteous, and strong.

3. B

   Brian

   Source: MoveAdvisor · Sterling Heights, MI to Burton, MI

   19 Mar 20173-bedroomPaid $636

   Move from Sterling Heights.

   White Star movers did a great job moving us from Sterling Heights to Burton. Jake R & Will W were very fast and did a great job. We would recommend them to anyone that has to move. We were very happy!

4. Z

   Zach T.

   Source: MoveAdvisor

   3 Feb 2014Paid $1,000

   Awesome.

   White Star Movers went above and beyond my expectations. Chris came out and gave me an estimate. He was on time and very knowledgable. His estimate came in a couple hundred dollars under what he initally told me, although we did move a few boxes beforehand. We had 4 guys and 2 trucks on a two day move. Most of the same crew was there both days and the guys were professional and respectful. Nothing was damaged and the guys were happy to move things around as my wife changed her mind about where she wanted things.. all afternoon. Overall, my expectations were exceeded. .

5. T

   Tracy E.

   Source: MoveAdvisor

   2 Jan 2013Paid $1,600

   Highly Recommend!

   From the initial contact with Joann, to the follow through with the move coordination team, a very stressful time turned into a totally wonderful, easy going experience!  The movers that showed up were dressed in professional attire, were courteous, respectful and efficient.  They calmed all my fears, talked to me throughout the day and made me feel very confident that all was going to go well.. and it did! I appreciated the fact that everything about this move was upfront and honest, there were no hidden fees and no "suprises".  This was a top notch moving company, and I was suprised that they were one of the most economical of the three estimates I've had.  I've referred several friends and family members, three of which moved out of state, and we all agree, White Star Movers is top notch!

6. K

   Karla L.

   Source: MoveAdvisor · Rochester, MI to Lake Orion, MI

   17 Jul 20193-bedroomPaid $4,000

   Bad information from driver/head mover Jake R.

   White Star did a local move for us June 27-28, 2019. Jake R(also goes by Jacob) was the driver/head mover both days. Jake and his crew had good attitudes and were hard working both days. At the completion of the move, Jake told me the plastic put down on the carpet can be left in place for up to two months. I verified with him it was two months and not two days, and he said yes, up to two months. Three weeks after the move, I removed the plastic and was left with a sticky residue on the carpet. I called White Star, spoke to Misty, and was told the plastic can only stay on 24 hours. I asked her to speak to Jake and verify he told me two months. She said she would not ask him, that no one in the company would say two months. Misty's rude, disrespectful reaction boiled my blood. One would expect better treatment after spending over $4,000, but even if the move was less costly, one would expect courteous behavior in response to a complaint. I called back after calming down, told Misty I didn't appreciate her treatment of me, and asked to speak to her boss. Misty said she had in fact called Jake, and that he denied giving me the misinformation. Maybe Jake has too many clients to remember, or maybe he's concerned about the ramifications at work if he told the truth about what he told me. Regardless, one would think White Star would do a better job handling customer complaints. So now we have a costly carpet cleaning bill due to Jake P. As an aside, Jake R, Matt B, Adam S, Nolan, Mike W, and Adam S damaged five pieces of furniture during the move. Any company can act like they care about the customer before they deliver service, honorable companies follow through with action after a complaint. White Star is not an honorable company.

7. S

   Susan S.

   Source: MoveAdvisor · Troy, MI to Clarkston, MI

   8 Jun 20224-bedroomPaid $5,250

   Worst Movers!

   If you are looking for movers who damage multiple pieces of your furniture and then refuse to repair them, look no further! They stacked the utility room from floor to ceiling and wall to wall, including the doorway, with boxes and boxes right next to the furnace; could not enter the room without moving box after box after box...... They do not provide proper paper work, even after several requests, and lie under oath in small claims court and to the Better Business Bureau. Take heed, you have been warned of their work ethic.

8. G

   Gina S.

   Source: MoveAdvisor · Baton Rouge, LA

   22 Aug 20214-bedroomPaid $6,766

   Worst Movers I ever had

   White Star is an unethical moving business. They will not deliver what is promised, they show up late and expect the customer to supply moving boxes. White Star hides behind the fact that they are Mayflower, but Mayflower, obviously, is no longer a reputable company. I hired White Star with the promise that my items would would remain on one truck throughout the move AND that they would send movers who knew how to move a grand piano. Neither of those requests were honored. Mayflower took my items and United delivered them. White Star does NOT have one-truck, out-of-state moves. On moving day, the movers arrived without a sufficient supply of boxes kept and kept sneaking off without finishing the job. I called White Star three times to return to the job. They never sent a supervisor to oversee why this was happening. They weren't overburdened. I live alone and am not a collector; they were just lazy. My son kept running to Lowes to buy boxes and had to scour the neighborhood to collect cartons. I was moving because I'm a senior in poor health and needed to live closer to my son. White Star knew this and took total advantage of my situation. My damage was great and White Star made it a 3-year, laborious process to collect a miniscule amount. They lost all hardware to furniture that they knocked down (even on my Steinway grand piano), they lost all electrical cords, chargers and even a leaf to a table. Their process of collection is to make the customer jump through ridiculous hoops. "Go online and find similar items and create a spreadsheet of links and costs of all items lost and damaged." These time-wasters are not for reimbursement considerations; they're time-wasters to wear down customers. During the reimbursement phase the customer must deal with Claims Team 4, Armstrong Relocation Services, Unigroup and Estes Relocation, etc. While dealing with all these companies NOBODY answered any of my questions. All my Stifle lamps were damaged and lampshades crushed. No lamp boxes were used. Why? "We don't know." (I never got any compensation for this, even though I supplied photos.) Why were other people's items mixed in the boxes with my things? "We don't know." Obviously, White Star pilfers through boxes and steals. I lost multiple items. Why didn't I get a one-truck move, as promised? "We don't know." When I warned my realtor friends in Michigan of White Star's ineptitude, they researched this and found that White Star doesn't have one-truck, out-of-state moves. They sold me a lie. White Star ultimately sent my complaint to a "unbiased arbitrator" for a final decision. "Carrier had to leave and return for additional items several times during the day, and ultimately some of her goods had to be shipped on a separate van. Carrier does not and did not then offer a guarantee of one-truck delivery." Why didn't the carrier tell me that? Does that sound unbiased? They also added, "Carrier was not obligated under the original Bill of Lading to supply any of the boxes or cartons she needed." Do you want a moving company that arrives unprepared to do a job?I paid for boxes. White Star's rep walked through my house and said he assessed all the necessary packing material needed. Before you hire this company, read all the complaints listed. Then go over to Yelp and read more complaint about White Star.

9. C

   Cj C.

   Source: MoveAdvisor · Ann Arbor, MI

   25 Nov 2019Partial movePaid $500

   Delivery.

   Worst moving company. Asked politely to have them take off shoes or wipe before coming into the house because it was muddy outside. Straight up ignored my request and tracked all the muds all over the house and carpet. DO NOT USE THEM. THEY SUCK!

10. D

    Debora M.

    Source: MoveAdvisor · Sterling Heights, MI to Macomb, MI

    14 Jan 20193-bedroomPaid $1,500

    Poor Customer Service to Military Veterans.

    Chris misquoted the bid of weight And did not include our 3 bedrooms that I clearly told the estimators about in my initial call.This was a $1100 move. Chris lied and said my husband told him he would handle them. We said that he meant breaking down the bedroom sets. The mover, Henry lacks people and customer skills and was very argumentative and cold from the get go and kept showing me his paperwork, like that made some kind of difference on not moving our bedrooms. He should of just got the office on the phone but chose another FAILED way to handle a terrible situation. On top of it all, boxes that were clearly marked were placed in wrong areas of the house. I was in tears, and when calling to Debbie, she didn't want to fix the situation and kept insisting that we told Chris we didn't want our bedrooms moved until the Veterans Administration got involved and we had to have the movers come out a second day. I kept tell her that there was only a little bit left at my house and she was argumentative every step of the way. It was well under the estimated $500 on the second move. DO NOT USE THIS COMPANY! There were 4 other bids that were almost the same cost with my bedrooms and weight of my house items.