22 Aug 2021 · MoveAdvisor
1.0 out of 51.0
White Star is an unethical moving business. They will not deliver what is promised, they show up late and expect the customer to supply moving boxes. White Star hides behind the fact that they are Mayflower, but Mayflower, obviously, is no longer a reputable company. I hired White Star with the promise that my items would would remain on one truck throughout the move AND that they would send movers who knew how to move a grand piano. Neither of those requests were honored. Mayflower took my items and United delivered them. White Star does NOT have one-truck, out-of-state moves.
On moving day, the movers arrived without a sufficient supply of boxes kept and kept sneaking off without finishing the job. I called White Star three times to return to the job. They never sent a supervisor to oversee why this was happening. They weren't overburdened. I live alone and am not a collector; they were just lazy. My son kept running to Lowes to buy boxes and had to scour the neighborhood to collect cartons.
I was moving because I'm a senior in poor health and needed to live closer to my son. White Star knew this and took total advantage of my situation.
My damage was great and White Star made it a 3-year, laborious process to collect a miniscule amount. They lost all hardware to furniture that they knocked down (even on my Steinway grand piano), they lost all electrical cords, chargers and even a leaf to a table. Their process of collection is to make the customer jump through ridiculous hoops. "Go online and find similar items and create a spreadsheet of links and costs of all items lost and damaged." These time-wasters are not for reimbursement considerations; they're time-wasters to wear down customers. During the reimbursement phase the customer must deal with Claims Team 4, Armstrong Relocation Services, Unigroup and Estes Relocation, etc. While dealing with all these companies NOBODY answered any of my questions. All my Stifle lamps were damaged and lampshades crushed. No lamp boxes were used. Why? "We don't know." (I never got any compensation for this, even though I supplied photos.) Why were other people's items mixed in the boxes with my things? "We don't know." Obviously, White Star pilfers through boxes and steals. I lost multiple items. Why didn't I get a one-truck move, as promised? "We don't know."
When I warned my realtor friends in Michigan of White Star's ineptitude, they researched this and found that White Star doesn't have one-truck, out-of-state moves. They sold me a lie.
White Star ultimately sent my complaint to a "unbiased arbitrator" for a final decision. "Carrier had to leave and return for additional items several times during the day, and ultimately some of her goods had to be shipped on a separate van. Carrier does not and did not then offer a guarantee of one-truck delivery." Why didn't the carrier tell me that? Does that sound unbiased? They also added, "Carrier was not obligated under the original Bill of Lading to supply any of the boxes or cartons she needed." Do you want a moving company that arrives unprepared to do a job?I paid for boxes. White Star's rep walked through my house and said he assessed all the necessary packing material needed.
Before you hire this company, read all the complaints listed. Then go over to Yelp and read more complaint about White Star.
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