Prisma Cargo Solutions

Reviews

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1. J

   Jacqueline

   Source: MoveAdvisor · New York, NY

   20 Aug 20184-bedroomPaid $3,000

   Stay Away From This Thieving Company!

   I would give this sham company no stars or negative stars if that was possible! They are pompous and unprofessional crooks. I have moved cross country and internationally, across Asia, Europe and the US and have never met with such scam artists. I moved from China and my belongings were professionally packed and dealt with from the dispatching end. Unfortunately their partner here is Prisma. These people told me my things had arrived in NY and that we they can be delivered to my house in 5 days. I told them to deliver the shipment next week and they said they will arrange but they did not give further confirmation. Then the following week they gave me 48 hours notice that my things will be delivered. I confirmed with them but they did not reply. I wrote them and they basically told me I was stupid to assume it would be delivered since they had not confirmed. I then gave them a specific date and time for delivery and they also did not confirm. I wrote again asking when my deliver will be made and still not reply. So imagine my shock when they invoiced me $270 for 3 weeks of storage for my goods at their facilities, and noted on the invoice that my goods will not be delivered unless I pay up!! They are beyond shocking! How can anyone operate like this under false pretences and sleep at night!!

2. L

   Laury

   Source: MoveAdvisor

   7 Aug 2015Paid $8,000

   Worst Move Ever.

   If I could give this company negative stars, I would.  I have spent 20 years in the military and done numerous household moves, including overseas moves. I am very familiar with the process and requirements of moving, and of moving overseas.  Prisma showed none of the correct procedures and processes.  Had I done my due diligence and looked at company reviews, I would have never hired Prisma.I have had numerous issues with Prisma Cargo Solutions, beginning when the movers arrived at my home to pick up my household goods (HHG). I had been clear with the sales rep, Brad, that I would pack my belongings, but that I needed my furniture properly wrapped for the move. On the day of the move, the moving company was supposed to arrive at 10 am. I received a phone call from Prisma that they would be late and that the move may need to be rescheduled because there were no containers available. That was unacceptable, as I had taken time off work and had renters moving into my house 5 days later. The container and movers finally arrived after 5:30pm, only to inform me that the furniture was supposed to be wrapped and they had not brought the appropriate materials. Had the movers arrived on time, they assured me they could have easily done it. However, they were told by Prisma to wait for the container. Prisma told me they could possibly get a new container in 2 days, but in fact it took a week to get a container. I was now moving out the same day my renters were moving in, a situation I did not want to be in. While packing up the container, the moving company did not take an inventory, not even verifying the inventory I had done.  There is no way to verify what is in that container.  When the moving company finished with the container, they did not seal it, provide me a seal number, or in any way ensure my belongings were secure.  Additionally, the moving company did not take a copy of the invoice that I had done.  So, not only was the invoice not verified by the moving company, Prisma did not have a copy of it.  There is no way to verify what is in my HHG shipment, and should something come up missing, there is no way to validate that it went missing.Once my HHG was shipped, I received an adjusted bill for several charges. One charge was for a return trip of the container, for approximately $1,000.00. There was another charge for approximately $850.00 for container demurrage - basically, storage of the container that failed to make ship's movement. I was charged 6 days of storage for a container that Prisma told me wasn't available. Additionally, I was charged approximately $250 for trucker chassis charge, which is a fee for the special chassis required to transport containers. This charge should have been on the original contract; the move was always known to be an overseas move and if Prisma missed it on the original contract, that it their problem. While I don't believe I should have paid any of these fees, the fees for the container storage and the chassis are certainly unreasonable. However, in order to not hold up my shipment, I paid the entire balance on July 30th via bank wire and received a paid in full receipt on July 31st. My HHG shipment arrived July 27th, but did not clear Customs until July 31st. To date, August 5th, I have not received my HHG. I have contacted the destination agent, who told me they have taken control of the container several days ago, but have been told by Prisma not to deliver the shipment and that written authorization to do so is needed. Prisma has not contacted me to discuss any outstanding obligations. I have repeatedly tried to contact Prisma via phone and email, with no response. I have yet to receive any response to any voicemail or email I have written them in the last 3 weeks. Currently, my shipment is on hold, I have no idea why, the receiving agent has no idea why, and Prisma has not contacted me to make me aware of the situation.This ongoing saga with Prisma keeps getting worse and worse.  I have tried contacting them for 3 days, both by email and phone.  They haven't returned a single communication.  I have found out from the receiving agent here in the UK that Prisma has communicated with them, but not about my shipment. Despite my numerous attempts to resolve this, and their continued communication with the receiving agent, the topic of my shipment hasn't been broached.  I also found out that Prisma detained my shipment before it even arrived in the country.  Despite an email from Hetal in Prisma's accounting telling me that my shipment would be detained if the invoice was not paid by 31 July, Alex sent an email to the receiving agent on 27 July telling them to detain my belongings.  My invoice was fully paid on 30 July, I received a paid in full receipt on 31 July.  Clearly, this company cannot communicate even within its own departments.I have filed a complaint with the BBB and the Federal Maritime Commission.  Hopefully, that will get Prisma's attention.

3. C

   Cvalle

   Source: MoveAdvisor

   2 May 2015Paid $7,000

   The worst servicr ever.

   Last November I contacted this company for moving my stuffs from California upto Chile. During the loading process everything went smoothly; expected after paying the higher plan they offered. Things changed after they packed everything.. A week latet, they invoiced me an extra a cost due my house's ubication, OK I thought, after paying $ 7.000, $ 500 should be part of the total budget, assuming they had my home already in their warehouses, was difficult to complaint, but problems were just beggining.. After 5 weeks I decided to contact them, my container should be arriving (at least was what the contract stablished), I spent 4 weeks until someone picked up the phone (I assumed my emails probably ended in their junk's mails, after I paid), the answer I got was "we are doing our best, next week we are shiping your container"..well, I have been waiting 5 months since then, always receiving the same answer, "next week", I tried to contact the manager, but "he is out of the office for several weeks"..and on top of that last week I received a new invoice for warehouse's extra cost for this 5 months!! Can someone believe it? They haven't ship my container and charge me for their ineptness.. Hopefully everyone read this review and think it twice after hiring Prisma Cargo Solutions, surelly any other company could do it better, easy, this is the worst!

4. S

   Souley

   Source: MoveAdvisor

   23 Jan 2014Paid $4,867

   Very poor, not recomnended.

   My two cars were to be moved from the US to Dakar, Senegal, West Africa. Brad, the guy who contacted me was very nice at the beginning, and then their tone and doing litteraly changed;  1- They did not inform me that I was not allowed to load boxes in my cars to be shipped. They took the cars with the boxes inside and asked me to go to the warehouse (25 miles from my location) to get my boxes. 2.They shipped one car and left the other behind. They shipped the last car one month later' 3. They informed me about the arrival of the car in December while the first one arrived in August. 4. They withdrew 3367 dollars from my credit card, including ''penalties fees'' for late payment. They also insisted that I had to pay the same amount from my checking account to get back the original doc for the cars. - I paid 190 dollars to get back the boxes, 1800 extra for parking fees as they informed me 2 months later that the cars arrived. I never got a tracking number before December while the firs car arrived in aug. They are still holding 3367 dollars from my credit card ( they sent an email saying that the refund would be effective as of week of 7 Jan. No refund so far : today is 23 Jan. Ps :for the delivery country, this review does not allow to enter Senegal, and "other'' does not work. I put Europe to be allowed to send my review which is very important to me.

5. J

   Jay

   Source: MoveAdvisor

   2 Sep 2013Paid $2,319

   Poor.

   Hired Prisma to move me from California to Canada. They said my shipment would take 1-2 weeks. It took 36 days to arrive.  I paid $2319.40, with the expectation my shipment would arrive within the window of their ETA.  They grossly misquoted that time.  I requested via the Better Business Bureau that I get a 40% refund for their misleading information and unacceptable late delivery, but they were reluctant.  Since then we have been back and forth repeatedly on the BBB, which has just become a headache.  I was repeatedly given inaccurate information re: the location of my shipment and when it would arrive. And a few of my emails to management voicing my complaint were not even returned.  As soon as my shipment arrived I filed a complaint with their customer service and surprise surprise - No response. As mentioned, I ended up having to contact the Better Business Bureau All in all - I was lied to, and truly feel I did NOT get what I paid for with this company.  Furthermore, their lack of customer service and compassion is unsettling.  Unprofessional and unreliable.