AAA Movers

Reviews

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1. J

   Jennifer L.

   Source: MoveAdvisor · Saint Paul, MN

   13 Nov 20223-bedroomPaid $5,500

   Highly unethical and fraudulent "movers"

   I got a quote from this company for a move 3 years ago. I didn't realize they were trouble til trying to call them Saturday for a Sunday move to request packers. They later told me I wasn't able to reach them because they aren't open on weekends. They (4 guys) showed up at 1pm for their promised 8am-10am window -- 5-6 hours late! They'd given me a quote for about $1500. Once they finally arrived they acted like all was fine, yet clearly they have a thief as chief mover. The guy acting like the Lead at least seemed to pack glasses/dishes well. Not sure about quickly. Though they did NOTHING quickly. At various times I was going from room to room and saw guys sitting At 10pm I saw guys just moseying around doing nothing. I needed to tell them to at least start cleaning up, instead of doing nothing. Took til 12 midnight til we left the house for the condo 15 min away. They didn't arrive to unpack until 1:30 am, and didn't leave til 3:00 am. I walked out to find the "Lead," though they had left. Because I'd paid my initial deposit on my credit card, they charged me $5500 without my signing anything. DO NOT PAY YOUR DEPOSIT WITH A CC, only a check! Wanting to file a claim for the several broken items, no one ever called me back from AAA to give me a claim form. Though I called repeatedly, and they told me they pay $0.35 per pound for any items broken. They had left boxes in such disarray that I could not walk through, definitely not stacked neatly. They also had left items running down the hall at the condo bldg without telling me; I needed to hire emergency workers to move those items to a storage locker I had rented nearby because by the time AAA movers left my condo the storage place was closed. Unpacking every box has been maddening, as every box makes it CLEAR they did not pack normally, instead, I find items which had been in several different rooms at the house, so they must have been directed to do that. Which also makes clear HOW they took 14 hours to move me. I decidedly would never recommend hiring these con men.

2. D

   Denise E.

   Source: MoveAdvisor

   8 Aug 20222-bedroomPaid $1,300

   Warning...

   Do not use this company. They broke heirlooms from my grandmother then the owner claimed that we settled. Unethical is the word that describes them. I repeatedly tried to contact someone named Mariah and calls and emails were never returned. No one made contact with me even thought they claimed that they did. If you value your property I highly recommend you hire a different moving company.

3. C

   Charles K.

   Source: MoveAdvisor · Minneapolis, MN

   11 May 20224-bedroomPaid $2,400

   Would not recommend

   When paying $400+/hr, workers should not be taking smoke breaks in front of the house while on the clock, or having 5 people standing around while watching 1 person organize the truck for 15 min. Also left tape & empty cans behind in the house. Multiple items damaged but only offered $60 in reimbursement because it is their "standard policy". They won't budge on that in order to take care of their customers. Absolutely would not recommend.

4. T

   Tara O.

   Source: MoveAdvisor · Eden Prairie, MN to Buffalo Lake, MN

   6 Feb 20202-bedroomPaid $1,500

   Bad Business Practices.

   Move was uneventful. I was well prepared and not demanding. Upon unpacking, a lamp shade was missing. I made multiple contacts with the office with no acknowledgement. Finally got in touch with Customer Service and was instructed to start a claim by submitting pictures of the missing items. They are missing..I can't take pictures of them. Took a picture of the lamp with no shade and a matching lamp shade as it was part of a set. Was told they would pay a claim based on the weight of the shade. What? I'm sure that's the contract I agreed to. For a professional (I'm using the term loosely) moving company to fall back on a technicality and not make it right for a customer, I'm appalled. AVOID THIS BUSINESS!

5. K

   Kay V.

   Source: MoveAdvisor

   22 Jan 2020StudioPaid $1,374

   Cannot be trusted! Bait & switch tactics!

   In October, 2019, I was given a quote of $549 for 2 MEN & 1 TRUCK, for an estimated need of 3 hours, to move my daughter’s belongings ((which I described to sales rep in detail) from a small 1 bedroom apartment in Crystal to a storage facility about 1 mile away. After being told they would arrive between 2 & 3 p.m. on Oct 30. Finally at 5:30, 3 men and 1 truck showed up. Shortly, because they were so late, they suggested bringing another truck & 2 more men to make it go faster without explaining clearly how much more they would charge before she signed the paper work. They also told my daughter she’d need to get an additional storage unit (which was unnecessary as the original was never filled) which took even more time. In the end THEY CHARGED $1374.49 FOR 5 MEN TAKING 4 HOURS which is ridiculous. I objected to the “trainer” on the phone, and was told they would give me a 10% discount for being so late and that someone would call me the next day to discuss my complaint and the charge. Neither happened. I called the sales rep that gave me the original estimate quote & left 2 messages. 2 days later he left a message for me saying he could not imagine how that could have happened, but he had no authority to do anything. He said he forwarded my complaints to the “customer service rep” who would take care of me. To this day, they don’t answer their phones and have never returned a call to me after I have left countless messages over the last 2 and 1/2 months. Once, Mariah, the so-called customer service rep, answered the phone and supposedly took down all my information and said she’d look into it. To this day, she has not communicated with me in any way. I disputed the charges on my credit card, but AAA MOVERS sent them moving documents that had innacurate and false information written by one of the movers on it. They also sent a list of packing services and materials they claim they provided, which, in fact, they did not. I have filed a complaint with the Better Business Bureau, but beware of this company! On their website they claim they “strive to earn satisfaction” “making sure it is done right” and with a”team there to assist with any issue before, during, and after the move”. Obviously, from our experience, they do not live up to their claims. It seems just the opposite: after they got my credit card number (and hastily charged me almost 3 times the amount estimated),while refusing to even have the decency to talk with me about it, they couldn’t care less. This experience and disrespectful treatment has caused me extreme anxiety, emotional, physical, and financial stress over the last 2+ months. Being an honest, trustworthy person who tries to look for the best in people, I am sorely disheartened and disappointed that a company such as AAA movers can get away with such dishonest practices!

6. D

   Danielle H.

   Source: MoveAdvisor · Minneapolis, MN

   16 Jan 20201-bedroomPaid $712

   AAA Moving Experience.

   My move cost twice as much as my original estimate. I called to talk to customer service, they said someone would call me back to discuss, no one did and they just charged my card anyway even though I never signed for the charge. Mariah was supposed to call me back twice now. Really terrible management and no customer service. EDIT: Now I'm missing items on top of all this! EDIT 1.16.20 I found my missing items in the hallway of my old apartment. Plants and my office chair. You also charged my card without my consent. You didn't even ask for a payment method and I told dispatch I wanted to talk to customer service before I was changed.

7. C

   Chris H.

   Source: MoveAdvisor · Rogers, MN to Elk River, MN

   14 Mar 20184+ bedroomPaid $2,800

   Poor Work Ethic.

   We moved with AAA 18 months ago and it was amazing. We had three movers and one truck and they were fast an efficient and came in under the estimate. We just moved today with 6 movers and 2 trucks and the same household and it took longer! I was quoted the same amount as my move 18 months ago, but the cost ended up being double. Their “boss” had a terrible work ethic and when I asked him to get everyone moving a little faster (after we were already 3 hours after the job should have been done), he gave me a huge attitude and then refused to talk to me for the rest of the move. I called and talked to a part owner and he said that I had to pay the full price and then we would try to work out a resolution. Based on other reviews I had read, I knew that I wasn’t going to get any money back in any timely fashion. They also had other movers that would take very small loads and then would disappear for 5-10 minutes before taking another load. I wouldn’t use them again unless I knew the crew that was going to work with me.

8. I

   I H.

   Source: MoveAdvisor

   15 Oct 20171-bedroomPaid $1,100

   My discrepancy in my charges.

   So no one referred me to aaa mover I found them in the phonebook. That's how long I have done business with the company. I use the 3 times referred them many times. The last time I use them I was quoted one estimate and ending up paying $300 more. Went to pickup my free boxes didn't find out until I got there that there was a deposit to get the boxes. They first 2 times I used this company my moves where stress free.

9. M

   Matt

   Source: MoveAdvisor

   2 Aug 2017Paid $14,000

   Very BAD Move & Experience.

   We have moved many times and AAA Movers is by far the WORST moving company we have ever used. Under quoted and attempted to overcharge prior to delivery. We had to fight to have them honor their contract with their threat of refusing to unload. They attempted to overcharge by nearly $4k. Understaffed for packing and loading causing an 8 hour delay from the promised departure time. Understaffed for unloading and it took over 12 hours to unload. Broke 3 items, one being a family heirloom, and we are still fighting to get reimbursed. STAY AWAY!!

10. K

    Kent

    Source: MoveAdvisor

    6 Dec 2016Paid $3,500

    A horrible made experience made worse by post move management.

    My girlfriend and I had AAA movers move her last Summer. The cost was over $3,000 including an insurance move contract. The movers were initially good but due to equipment malfunctions the foreman lost his cool and began yelling at the movers and actually rammed the loading ramp into her belongings in the semi. At the end a $4,000 table was ruined along with a $400 desk. After more than 6 months AAA said they were sorry the move went so bad and agreed to pay for the $400 desk and the overcharge, but the $4,000 table, well that wasn't going to be covered as they felt it was pre-existing damage. The table has a broken leg how would the movers been able to wrap it up in that state and why does the insurance inventory have the table marked as good/perfect condition. Everyone can have a bad day, it's how you deal with your mistakes that says everything and no one should have to fight to have a company stand by their very clear contractual obligations.