Admiral Van Lines

Reviews

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1. P

   Patricia

   Source: MoveAdvisor · Brooklyn, NY

   30 Oct 20183-bedroomPaid $1,700

   Moving from Brooklyn to Queens.

   These guys don’t mess around! Hardest working movers I’ve ever seen. Yet they are also really nice people. We needed movers to help us move some of it from storage as well as full 3 bedroom house.So it was a lot of moving that my family couldn’t have done on their own. It was a lot of stuff and very long day but these movers acted like it was nothing. By the time they were done it was nighttime and they were still smiling as they were when they first arrived. .

2. D

   Dmitriy

   Source: MoveAdvisor · Parsippany, NJ to Hopatcong, NJ

   23 Oct 20183-bedroomPaid $875

   Excellent service!

   We hired Admiral Van Lines after big research( I always checked & compared 4-5 companies before to choose one).At first, we read reviews,than contacted all of them via email, got a quote, after that pick most reliable company of our choice. We spoke over the phone with the salesperson Andy ( very knowledgeable man), set up with him date/time of the move. Unfortunately, we have to rescheduled our move because of the closing delays- it was no problem. At the day of the move crew of 3 people arrived on time( we set up at 8am). All process went nice & smooth , special thanks to the foreman David! Guys were really professionals! They’re disassamle some furniture, covered it with moving blankets & creates ( they’re been extremely careful with both: furniture & walls of the house). When we arrived to our new house ( prior of that movers asked me to follow the truck, so we’re arrived at the same time), guys quickly unloaded the truck, assemble furniture back to original, put boxes into the rooms it should be( I marked all boxes with the “names” of the room:” kitchen “/“living room”, etc. It was really great experience with such professional, reliable, dependable people . Highly recommend Admiral Van Lines to anyone, who are looking for hardworking respectable company.

3. S

   Scott L.

   Source: MoveAdvisor · East Hartford, CT to Wolcott, CT

   25 Mar 20204+ bedroomPaid $1,900

   Admiral or parent co Continental Van lines. DO NOT USE.

   I put in a request for quotes through Moving.com as they advertise repeatable companies BUT not even close. It started out well enough. Admiral provided a basic quote through email after some basic questions. I requested an in house quote which they kindly did and was very friendly. I have a wish I knew then what I know now kind of thing. So the mover asked if I wanted two trucks. I asked if he felt it would fit and be fine to which he said yes. I repeatedly asked via email what charges may be "hidden". He assured me that there were none. Fast forward to moving day. Four very unprofessional people show up. As they randomly walk around they will linger and text frequently. They paid no attention to box markings and started loading. Well, it became clear that more than one truck was needed. I was told this was my choice. I said yes based on the quoter's remarks of one truck being adequate. I had to run out and rent a uhaul. It was the biggest they had and they still couldn't fit. The foreman said to me "What stupid sh!t quoted this job?". Now there was a delay in the closing and I knew a couple hours would be added but the driver jacked it up by many additional hours and my stuff was held hostage. I was not given an explanation or a modified quote or anything. Just if you want your stuff to pay this amount or stuff will be taken away. My quote was left unsigned and no payment requirements were set. The laborers were more upset about getting home late that they unloaded in record time and once again paid no attention to box markings. Items were damaged and broke and missing as a result. They also played with my golf clubs. There were some last minute items I had not packed. They threw them in a roughneck garbage can with an expensive aquarium light, I could not find the stuff for days. What I found out after is this company and the parent company have a multitude of complaints against them and many involve fraudulent activities. They did not provide a signed quote. So now that I am more informed I started by asking for a refund of the hours that were not agreed to or even used. I was met with NO. File a claim which is ONLY for damaged items so what am I claiming there? I asked for an itemized final bill detailing the jacked-up charges there were things not agreed on or even told like fuel charges. I have also asked for a modified quote for the added hours presented and signed and of course, there was none but says the foreman left it in the house. That foreman NEVER went into my house. He cursed me out in front of my wife and kids and new neighbors as well. They never let me inspect the truck after the move was completed. They foreman drove up the street waiting for his guys as they begged for a tip. I go in to find that they did not put together furniture as they advertised. So now after much back and forth I am left with no other recourse but to file complaints, leave reviews and go to small claims court. DO your due diligence better then I did. So to reiterate.. Job was not properly quoted (low ball estimate). Not enough trucks to handle the job. Breaking of a binding estimate. Adding charges not outlined in the estimate and having my contents held until a modified payment was paid with no written explanation of new charges. No "bill of landing" was given or signed as far as I have. Quote does not mention the requirement of cash on delivery. I don't have a copy of anything signed quote to see if it was added. AND the in-home quote did NOT have COD checked off as required payment but yet I was told when the truck arrived and my stuff was held, hostage.

4. A

   Alex B.

   Source: MoveAdvisor · New York, NY

   3 Oct 20191-bedroomPaid $297

   Don’t Hire.

   Under NO circumstances hire Admiral Van Lines! I WISH I would have read these reviews before booking them. I have a very similar story to many of the 1-star reviews. They have the scam down cold. Get there, (4 hours late in my circumstance) try to up-charge from $297 to $1,000. Then they tried to runaway when I didn’t comply. It was August 30th and they knew I would be stuck with Labor Day weekend but thankfully some friends came to the rescue. I was up that day till 11:30am the next morning but it was worth it to not let these guys touch my stuff. No saving grace for this despicable company. Don’t be fooled here, go look at their Yelp reviews!

5. A

   Andrea S.

   Source: MoveAdvisor · New York, NY

   5 Aug 2019Partial movePaid $1,000

   Thanks for taking my belongings hostage.

   Courtney Allan Oke Marciano Feed back from Ashli Analytics Media and New 6 images I was quoted 149/hour 3 hour minimum. with free storage for one week. then a 10% discount on the move in. $447 for move out $407 move in. I have texts agreeing that that is everything. The guy shows up to move me out. It’s now >$50 added for toils. and now its four hours minimum and some other fees. they want $700 for what ends up being 30 minutes of moving. I am not moving furniture. Its 10 boxes. After going back and forth we get it back down to $550 I have no choice as it’s the last day of my lease and I am a woman moving out with no help. / I arrange to have my things delivered Friday at noon. At noon I get a call for 3. I am not home at three, and my building does not allow weekend move ins. We agree to Monday at 8. Mo day at 9:30 I get a call. Instead of my things a guy waltzes into my apartment and demands $550. He tells me cash now or I can’t have my things. Imagine you’re a single woman waiting for your movers and someone comes in and says hand me the money or no things. No where in sight are my things. I ask about my discount and ask why the price keeps going up. He say fine with discount $500. During this time, I am told he doesn’t care and I can complain all I want because “ I own this city” Every time I call dispatch I get hung up on and told give him the money. I am sitting in my apartment now waiting to see my things.

6. P

   Pedro C.

   Source: MoveAdvisor · White Plains, NY to Greens Farms, CT

   16 May 20192-bedroomPaid $1,100

   Stole my valuables.

   Thiefs is the only word for them, quoted me $1100, took $1800 in the end, with hidden charges of the certificate of insurance. And guess what, several expensive items went missing after the move. Called the manager about missing items and he was as rude as a goon.

7. C

   Carolyn

   Source: MoveAdvisor · New York, NY

   6 May 2019Partial movePaid $475

   1-star move; 5-star headache.

   The nightmare started when the movers arrived at the pickup location. Instead of the flat fee that was quoted and agreed upon by Frank, we had to pay an additional $100 for the COI. After calling the company and speaking to Gregory, he said that he would lower it to $50. After my father also called Gregory, he said he would lower it to $25. When the movers showed up to my apartment, Eric knocked on my door and said that unfortunately the couches which I had measured would not fit in my elevator. The agreement was that they would bring it up 5 flights of stairs in the case the couches did not fit in the elevator. I had explained this to him, and it quickly escalated into an argument, which I’m sure woke up all the residents in my building. He proceeded to tell me that it wouldn’t fit in the stairwell, in my hallway, and in my doorframe either, one excuse after another. This shocked me since I had measured the couch and dimension of my apartment doorway beforehand. After about 2 hours of arguing, getting out my tape measure to measure the hallways myself, and Eric repeatedly telling me “no fit” and not even attempting to bring it up the stairs, he demanded that I pay him in full at hat moment. I’m not sure if it was laziness or lack of experience (although he said he had 15 years of experience). We suggested merely trying to bring the couch up the stairs and into my apartment, and to the very moment we got to my door, he kept yelling that it won’t fit and this is a waste of time. I do not have 15 years experience in moving and should not be personally lifting furniture, but I asked them to step aside while I started to take this into my own hands. I showed them how to take in the couch from the bottom instead of the top..and it fit. Isn’t that what movers are for? We went back for couch number 2, and they couldn’t get the leg of the couch off. Thankfully, the Couch Doctor had arrived already as I was told by Eric an hour prior that the only way to get the couch in was to cut it. I paid extra for an emergency couch doctor to help screw and unscrew the legs of the couch as the movers were incapable of this. Isn’t that what movers are for? I do have to say that the two men working with Eric (don’t know their names) were the only ones helping, but unfortunately they took Eric’s leadership cue of not doing anything unless he instructed it..which wasn’t much. At one point they asked me to take the couch pillows up to my apartment. Isn’t that what I paid movers for? They left all the doors open and unlocked on their way out of the building. I spent 4+ hours of my weekend morning arguing that we had a flat fee, debating that the couch fit, measuring the walls myself, getting laziness from Eric, and showing the movers how to do their job. I am extremely disappointed in the service and would definitely not recommend if you want to get any job done.

8. L

   Lori L.

   Source: MoveAdvisor · Nutley, NJ

   21 Nov 20182-bedroomPaid $3,000

   Move from Hell.

   1710.00 over the quoted price plus 150.00 tip per man and I bought them lunch. As they were leaving the head guy said" please don't tell the office how much you gave us. I want to use it to take the guys out to diner" They packed and moved me out of a 2 bedroom apartment. What a mess. Thing just thrown in boxes and all boxes marked Kitchen. Whey hen they got to my new apartment they just throw all the boxes in one room. I have to open eash box to see where it belongs. Then on top of it they took the leaves of of my dining room table a now I can't find then a 10 days later. A few things were broken and lost. Wort moving coming around. Dont use them.

9. S

   Sheryl

   Source: MoveAdvisor · New York, NY to Old Bridge, NJ

   8 Nov 2018Partial movePaid $700

   SCAM: Admiral Van Lines - DO NOT HIRE.

   SCAM SCAM SCAM. Stay as far away from these people as possible. They are dishonest, rude and use classic bait and switch techniques to scam you when they have your items held hostage in their truck. They make false guarantees by undercutting competitors with pricing and schmooze you to using them and give you hell in your own home by tacking on additional charges that could've easily been calculated before a job. Use Yelp for real reviews. We were quoted and guaranteed the move would cost $425. When items were loaded, a bill of $838.70 was presented for: - 1 extra hour of moving - Fuel cost of $35.70 which is 7% of "base" cost of $510 - Packing cost of $126 - Tolls of $67 - Insurance $100 Tolls, fuel and insurance costs could've been calculated and presented upfront because they have the starting and ending destinations. I was standing in front of the guys as they were needlessly saran wrapping furniture, that was advertised as included in the cost, without giving me a heads up that it will cost money. At the end, they went down to $700, but demanded tip after a long and painful extortion experience.

10. J

    Joseph

    Source: MoveAdvisor · Jersey City, NJ to Lakehurst, NJ

    28 Oct 20184+ bedroomPaid $1,980

    Total Rip Off.

    I only wish I had done my homework better on this company. They are a total scam, the guy that came over to give me a quote Michael Napolitano told me I can pay by credit card at the time of my move. At no time did this company call me to let me know that I would have to pay cash at time of delivery. They charged me an additional 400 dollars in package fees. I had a bad feeling when these guys showed up and they didn’t even have a company truck. At no time during the moving process did they mention that I had to pay cash and when we got to our destination they said we had to pay cash or they were taking our stuff to a storage facility. Thank god I had family that was able to pull money see we can get our stuff. They left a total mess at the house then had the audacity to ask me for a tip when they were done. Please do not make the same mistake I did. DO NOT USE THIS COMPANY.