24 Nov 2019 · MoveAdvisor
5.0 out of 55.0
I was having a hard time finding a moving company that would answer my phone calls, let alone give me a reasonably detailed quote. In fact 2 other moving companies I found were downright rude to me.
Then I found Admiral Van Lines via a Google search, and I am so glad I did.
The salesperson Andy on the phone was detail-oriented (I guess they use a software program for their estimations). He was clear, forthcoming, and followed up via email. He promised that the bill was based on the in/out time, and they don't round-up. I was skeptical at first, but there was something about his candidness and transparency that appealed to me. He called me again the day before to confirm the move across town.
On the day of the move, the moving guys (Alex, Pata and Hus) arrived almost 20 minutes early. They were fairly low-key and professional (as much as muscular, sports-loving, strapping young men can be, at any rate). They wrapped/padded and loaded my property up with the necessary material to ensure that nothing would break. They drove off in the big-ass truck and arrived at the destination *LESS THAN 5 MINUTES* AFTER ME!
Let that sink in for a minute, folks. After all, we're talking about a moving company, here.
Without further ado, they checked out the house layout, then proceeded to offload our property with efficiency and care. Even though my wife and I sometimes accidentally misdirected them on item placement, they accepted the changes graciously and with ZERO GRUMBLING (at least within our earshot, hahaha).
At the end, they marked the time accurately, and invoiced me for a cost that was slightly lower than the original estimate. I gave them the maximum recommended tip, and they seemed really grateful. But later on, my wife was like, you should have given a little more, because they were so hardworking and accommodating.
In summary: the Admiral Van Lines salesperson AND their moving guys communicated honestly, fully and professionally.. they moved my belongings swiftly, were hardworking, and kept their promises. This is literally the most non-BS experience I've ever had with a moving company. Hopefully they keep up the good work, keep hiring good movers, and their positive reputation spreads.
When I move again (because unfortunately I am in a rental), I will definitely call Admiral Van Lines and ask for Alex and his crew if they are still available. And next time I'll be sure to tip more than the recommended amount!
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