All Points Moving And Storage

Reviews

Dated rows only. Movers cannot pay to add, alter, or remove a review here. Licensed rows carry a small source label. Reader reviews are read by a person before they go live. How we handle reviews.

1. J

   Jeffrey F.

   Source: MoveAdvisor · Queensbury, NY to Thomasville, NC

   2 Jul 20241-bedroomPaid $3,200

   Move from New York to North Carolina

   First of all, my things were brought in a week. I thought that was quick. This company dropped my things off. They contacted me day before and an hour before they came. Great. Two guys came in a truck and moved everything to where I wanted. Put my bed and TV together. Gave them cold water and cookies while they worked. When they were getting ready to leave, one said (very broken English), we now need tip. Honestly, I forgot. Went inside and got them $15 each. The man said this is not enough. He said they put bed and TV together. I said No. That is their service. I paid over $3000 for this. They left. Did not take half the garbage they were Supposed To. When do people demand a tip and then say that is not enough. If they work for tips and that is not enough then maybe the company needs to pay them more. Good experience until the end.

2. C

   Cathy C.

   Source: MoveAdvisor · Dover Plains, NY to Torrington, CT

   3 Apr 20232-bedroomPaid $4,850

   Broken And Missing Items

   Broken 46” curved screen TV beyond repair, broken bun on bed post-gone!!! Many Items missing! Called, talked to the owner-Tomer Orchen, & their manager… Even asked them to look at their Security System once the movers returned the day we were moved, Tomer said they did, but did he? So where did my things go? Their Broker-“Trusted Moving & Storage”-their Moving Estimate-$2721.75- their fee $720 for false information….$4,130.00 paid this company to move us from NY TO CT. Had no CHOICE, HAD TO MOVE…. THEIR INSURANCE QUOTE from “CSI” was a whole $6.00. Cancelled the claim…a joke. The workers did a great job, with a good tip each. Guess it wasn’t enough…….

3. C

   Christina R.

   Source: MoveAdvisor

   29 Mar 2017Paid $3,500

   Horrible company.

   Absolutely awful company. Was told one thing as far as price went, and day of the move it all was different. They claimed to be different than all the other companies. Never been treated more rudely than I was by [NAME EDIT] the "supervisor". I should have known better when I spoke to a different person every time I called. The binding estimate I was given wasn't worth the paper it was printed on because I was immediately charged for extra things before anything even went on the truck, even though those items I was being charged extra for were on the inventory sheet. The truck finally left after I asked multiple times for them to go. [NAME EDIT] refused to return my deposit for the non service I received. I will be disputing that charge with my credit card. I received over a dozen phone calls after I had the truck leave, not to mention they came back an hour later to take pictures of my personal vehicle. Horrible business.

4. R

   Richard M.

   Source: MoveAdvisor

   9 Apr 2014Paid $4,000

   Swich and bait.

   They said it would cost 1,500 and asked for 561 upfront. when the truck got there they told me thart the 561 was for the Booking company which no one told me about  then I was told that I need to come up with $500 for them to pick it. them they said that my 1,500 move now was going to cost 3,500. I would till you stay away from this compamy. The guy that worked from them were good to deal with just it's to bad the company is not up front so you have the money. I will neave use this company ever again.

5. M

   Maggie

   Source: MoveAdvisor

   7 Apr 2014Paid $9,000

   All Points Moving NJ.

   My husband and I have moved 7 times.  This was by far the worst move we have had.  Customer service was awful, broken items and things were just thrown in boxes.  Never have we seen such a mess.  The worst experience we have ever had in moving..DO NOT USE THIS COMANY.  They arrived a day early because they scheduled incorrectly.  Thiere was no communication what so ever on their part.  From the minute they arrived at our doorstep it was complete chaos.  We had 3 people packing in each room.  The main mover had the kitchen to move.  He used NO DISHPAKS!!  Fine China and platters are broken.  The other mover thru things from desks into bottoms of boxes. We have 31 unmarked boxes and have no idea what's in them.  They had the gull to charge us another $500.00 for additional boxes.  What a joke.  They were to move a brand new Harley Davidson  and had no ramp to move it on..They physically lifted it onto to the truck.  They never told us our things would be in a 30 ft truck only to be held overnight and manhandled onto a 18 wheeler.  They were also a day late getting to Illinois, which caused another huge mess.  The car transport was even worse.  Showed up wanting more money than quoted.  On a scale of 1-10 this was minus zero.  One huge mess my husband and I have..

6. B

   Bgg

   Source: MoveAdvisor

   1 Jul 2013Paid $8,000

   Reimbursement for Damages.

   They moved items for us in October; we are STILL working to obtain our settlement for damaged items nine months later. Each time I called to follow up I was told the owner needed to "check with the claims department", "check with accounts payable", etc. In July we have yet to receive our reimbursement for the damages. The delivery men were nice and responsible, but this is appalling. When I spoke with the owner today, his response to my dissatisfaction was, "We have nine months to take care of it by law." Not a customer-oriented business! I do not recommend this company to anyone!

7. S

   Seralu

   Source: MoveAdvisor

   12 May 2013Paid $5,000

   Do not hire this company.

   Worst moving experience ever. Most of my stuff was damaged. They hired another company to drive across country with my stuff. This guy charges me over $700 just to deliver even though he's over a month late!! They did refund $400 of that but still come on. They already charged me an extra $2000 over what they quoted me because of weight. Shysters.

8. M

   Madai A.

   Source: MoveAdvisor

   12 Sep 2012Paid $6,300

   Do Not Use All Points Moving.

   DO NOT USE ALL POINT MOVING. Movers arrived on July 31st, 2012 to pick items up, after items were loaded movers said cost would be more because our items were too heavy. We went from $4900.00 to $6300.00, this was with a discount applied. The original contract said it could take up to 26 days for delivery but it would be less. A second contract was created superceding the first one at the time of pick up since the cost changed with a delivery date of the 21st. I spoke to a member of mgmt who said my items would arrive on Sept 10th (items picked up on 07/31/12). On the 11th of august I called the moving company to inquire on the arrival the manager said he did not tell me items were to arrive on the 10th. I informed him the only reason I was caling on the 11th is because he told me items would arrive the 10th. He was argumentative and said "I can hold your items until the 26th". I decided not to argue with him because afterall he had our personal belongings. We waited another week and still no furniture. I left several messages with no one returning my calls. Items did arrive on the 26th and bedroon dresser was damaged along with several picture frames. After unpacking everything we discovered that we had personal items missing.

9. J

   John

   Source: MoveAdvisor

   16 Jul 2012Paid $3,500

   Slow, no communication, terrible customer service.

   We were given All-Points Moving as our movers through sub-contracting by Neighbors Moving. They came 2 days later than originally stated to pick up our things. They stated that the items would be on the truck to move out to Oregon from Pennsylvania within 3 days. We did not have a physical address for our new place but knew the town (less than 15,000 people in the town) so told them to ship it there and we would call when we found out the actual address. They said that would be fine.   We called when we received our address within 5 days to tell them where to meet us. They stated that the items had not been shipped and would not be loaded for another 2 weeks since they didn't have the address. We called Neighbors to complain and they passed the blame to All-Points who passed the blame to Neighbors. We called daily to find out what was taking so long to both companies, each stating that the problem was the other companies fault. Fast forward 22 days, ours items finally arrived in Oregon with an entertainment center damage and a box missing. We called to tell Neighbors, they told us to call All-Points as it happened on their watch. All-Points was e-mailed and called 4 times and only responded once the calls/e-mails became less professional and showed our frustration. Do not use Neighbors or All-Points for an out of state move as they do not communicate or return requests unless they need to get your money.

10. R

    Rich S.

    Source: MoveAdvisor

    30 Jul 2011Paid $1,000

    All Points Extortion!!

    I contracted with these movers a month ago after getting quite a few quotes. I singed my contract and set my moving date. A few days before the move Tom the manager called me to request a change in the moving date. He requested that they come for my things a week later than the original date I told them absolutly NOT!! My lease was ending and I was going out of state immediatly after the move. He stated that he could no longer move me on the thursday so we agreed on the Friday but the Friday morning as early as possible 9am because I had a flight and was required to clean the apartment. The night before he called again and gave me a hard luck story about a customer who had more things than they thought and told me that they could not make the move the next day till about 1p.m. My fiance spoke to them and told them that that would not work with our schedule, Tom then stated after an attitude that they would find a storage that night and offload her things so that they could make my move. The morning of the move the driver Eric called me and told me that he was still in upstate NY and would not make it to my place till 1p.m. They arrived at 1 p.m. and looked at my furniture and stated that it was "bigger" then expected and that it as nice furniture so they would have to add another $570.00 because it would take up too much space. We then called Tom the manager who told us that he was not making any money off of my move and that my move was not going to make him rich so we could find another moving company or pay the difference. He went on to say that I rented space in his truck and since they had underestimated based on thier estimate I could pay the difference or he would tell his guys to leave. To me this is called extortion. He then stated he would take off $100 and do the move for $1700 flat all included. We agreed, and the guys started to pack up my 2 bedroom apartment. 5 hours later they were still not done and we were in danger of missing our flight and the leasing office closing. That is when my fiance jumped in an move the furniture in the last room into the hallway for them and was done moving that room in 10 mins! He then took them to the garage and reviewed with them that these boxes contained my dining table, the rails for my canopy king bed, and mirror for my dresser (we had boxed them up for them). The driver assured my finace that everything would go and they would take care of it all and close the garage. We did the walk through with the leasing office and turned in the keys. As a result of the walk through we were assessed $150 because we were not able to vaccum the appartment, because the movers took so long. We then drove to NYC to catch our flight.. Which we did not!! The next morning our neighbour called my fiance and told him that our garage was open and that there were several boxes in my garage. WHAT?? I called the moving company several times the next day and got no answer. My fiance called from a different number and got an answer and talked to an office worker who stated a manger would call us. 4 hours later no call. I called again and got a hold of Tom. He told me that he had instructed the driver to leave the things in the gagage because my things were taking up too much room in his truck and he was not making any money. He went on to say that they should have charged me $2300. He also stated that I should hire another mover to come get my things from his storage facility as they were going to lose money on my move even with the $400 increase. I told him I expected my things in Florida on the agreed to date. We will see how this move turns out!! Based on Toms attitude and disrespectfulness I am guessing there will be another $500 increase in fees at the time of delivery. These movers are Extortionists!! DO NOT USE ALL POINTS MOVING, even if your life depends on it.