All Points Moving And Storage

Reviews

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1. D

   Doug F.

   Source: MoveAdvisor

   9 Feb 2017Paid $4,115

   Great Service.

   I had to move my daughter from N.Y to Francisco . Unfortunately I made the mistake of going thru a broker from New York but that is a whole other issue and a different review. After going thru a broker who charged me $700 for a move that they don't do all points showed up. The move went great with them. They came, packed all of my daughters belongings and even repacked items that might have not made it in one piece if they did not. The crew was very knowledgeable and polite. Moving is not easy, but Rick, Tony and Enrique made it so simple on moving day. Once everything was placed on the truck there was an open line of communication throughout with Chris in customer service who spoke to me every other day until I was delivered. 10 days later my daughter was setup in California and sent me pictures smiling and thanking me thanks to All Points Moving And Storage. Lesson learned, never use a broker go direct.

2. C

   Cathy M.

   Source: MoveAdvisor

   24 Feb 2016Paid $915

   Allpoints Movers is Fabulous.

   ALLPOINTS IS FABULOUS. Bill Curtis was very patient, understanding, and flexible when the moving date became a moving target (the move was for a elderly hoarder who didn't want to move). The movers, Jose, Mel, and Joe, were greeted with an apartment with almost all of the floor filled with boxes and no path to the furniture. We unexpectedly had to make two trips: the first to a storage unit and Good Will and the second to the new home. They were diligent in their efforts and kind and understanding and patient in their attitudes. Hard to believe under the circumstances, but the move was flawless with everything ending up where it was supposed to be. The move did take longer than the estimate, but the estimate was based on what I told Bill when I didn't know about the hoarding (and was the same time as all other movers I contacted). I give Allpoints my highest recommendation, and I will use no one but Allpoints for all future moves.

3. J

   Jesus M.

   Source: MoveAdvisor

   26 Jan 2012Paid $4,500

   Fine Move.

   Company gave me a quote for an exclusive truck for my move down to Miami Beach. Eric and his team were professional and finished the loading within 8 hours. I've used movers before locally so wasn't sure how these cross country moves turn out. I didn't realise time would be an issue but they explained to me that if I used an exclusive truck they were able to expedite the delivery in florida. The Delivery went without a hitch. Well recommended.

4. L

   Liz Z.

   Source: MoveAdvisor · Westport, CT to Dallas, TX

   30 May 20204+ bedroomPaid $19,000

   Frustrating move.

   We moved from Conntecticut to Texas. We have moved several times with corporate relo packages, but this time we had to arrange the move ourselves covered by a signing bonus. Allegiance moving and storage gave us a $12000 estimate for the move after taking a detailed inventory (over the phone) of our items for an estimated 1950 cubic feet. When All points arrived, they very quickly proclaimed we had 2600 cubic feet.. increasing the cost of the move by 1/3. And when the goods were loaded on the truck,itjumpedupanother200cubic feet.The moveprocess wasmostlyOK,butthereweresomebigmistakes anddamages.Wewouldnotrecommentthiscompany.Theheadmover,Jesus,blamed meforeverything anddidnothavethepatiencetoanswermyquestions,especially abouttheGrandPiano.I wouldnotrecommend thiscompanyforacross countrymove.First,I would recommendusingamoverwho actually comestoyourhousetogiveyouyourestimate sothattherearenosurpriseswhentheactuallyshowup.Iwouldalsorecommand moverthatissmaller,more localandcanmoveonlyyour thingsonthetruck.Wereallydidhavelots ofdamageandsome thingsgomissing.Iwouldnotrecommend.

5. K

   Kaleema W.

   Source: MoveAdvisor · New York, NY to Dallas, TX

   19 Jan 2022Partial movePaid $3,200

   Horrible communication

   I worked with this company during the month of December 2021 for a long-distance move. The pickup of my items went very well, and the movers worked quickly to get my items into their truck without hassle. The issues came in their unprofessional communications skills when informing me where and when my items would be delivered to my drop-off address. At every turn, I had to contact them directly to find out any information regarding my items and whether the dispatcher left NJ. I had to call several times to confirm the status of the dispatcher; even on the day of delivery with representatives arriving at my home at 10 pm! This was very disappointing and disheartening to have to worry about the status of my items for 3 weeks, while no one handling them seemed to want to provide any information willingly. I would not recommend this company as their communication skills are unprofessional and worrisome.

6. B

   Bill W.

   Source: MoveAdvisor · Hatboro, PA to Vero Beach, FL

   17 Aug 20192-bedroomPaid $2,800

   Lost box.

   Moving us to vero beach Florida Everything seemed fine. They delivered to vero beach. After they left we noted two boxes missing. One was returned but the other is still out there somewhere. If anyone received a box with my Dad’s WWII MEDALS in a frame and another with beer coasters in a frame. There are some other games too. Return of this box will earn a reward. Could still sitting in the Jersey whse. Please contact. Bill at. Wiggo318@yahoo. Com You will receive a reward.

7. M

   Mrs H.

   Source: MoveAdvisor · Jacksonville, FL

   14 Sep 20183-bedroomPaid $11,500

   NY to Florida.

   First we didn't know that they would be the movers until about 2 days before they came. Then we were told that the company we had originally hired was not to be contacted because they just are (as we learned later) a broker for the vets, which Purple Hearts movers never disclosed to us. The guy in charge came and demanded a much larger payment than we had be told, granted we had slightly underestimated how much stuff we had. The movers were polite but not communicative and they charged us for each furniture blanket and all the masking tape they used. We were not told about this by anyone and boy did they use lots of tape. We had been told that we should tip each worker 10% of the total in cash, we didn't have that kind of cash on hand and considering the cost of the move ended up costing us in excess of $12,000.00 that could have ended up breaking us financially. We were told our things would be delivered the following Tuesday morning. Well, they arrived at our apt with an 18 wheeler on Monday night about 6PM and didn't finish unloading until about 11PM. There were only 2 workers and they demanded payment before unloading. One of the workers was very efficient and quick the other just kept throwing things around and we actually saw the 2nd guy drop a carton marked glassware/fragile right off the truck. He never made a note of it and never apologized which I found rude. All in all a very stressful move that could have gone much easier if all involved were open and honest. So, warning, know your movers, make sure they give a written estimate ahead of time and keep notes for yourself or photos if warranted.

8. J

   Jcs

   Source: MoveAdvisor

   22 Jul 2015Paid $4,000

   Theft, broken items & excuses.

   After reading these reviews, I feel much better about the horrendous experience I've had with them.   Tom, the dispatcher or head cheese in charge, was wonderful with the coordination of the move, but it was because I was persistent.   I learned from my friend that the team who showed up to my home in NJ came straight from a night of drinking.  In fact, a plastic bag containing 5 unopened beer bottles were left in my fridge, on top of some other stuff I had. My place had been an absolute mess - a vase with flowers that had been sitting on the window sill is missing & the flowers scattered across the floor. When I unpacked my boxes, I had the following issues: --wardrobe boxes weren't properly used so everything in my closet got wrinkled after 6 days of being in a truck --items were broken --a trinket that contained a $2 bill stuffed well into it had the cash missing by the time it arrived (and there was no way in hell it would have fallen out).   When I returned to NJ after having been away for 2 weeks for working, I found that the following items were missing & had not been packed with the move: --a set of silverware that had been a wedding gift --6 large jugs of laundry detergent in spite of the fact that I was told the movers don't move cleaning supplies --a kitchen drawer that had been picked through & among the missing items were screwdriver & measuring tape --out of 2 sets of measuring cups, the stainless steel ones were missing   And this is only a partial list. In fact, when I looked in my bathroom, they had helped themselves by opening a previously unopened box of dryer sheets.   Unfortunately, every time I've tried to get any form of accountability for this horrendous behavior, I only got excuses.   Plus, the prices kept rising every time I turned around.   What prompted me to write this review is the conversation I had with Tom to report the missing items.   He was so insensitive, had horrible listening skills & absolutely no empathy skills: --the conversation started off with him saying, "Why did you wait so long to report these missing items?" --when I tried to explain my work situation, he said, "well, you signed the form saying that you received all your items" --when I questioned him on the fact that the inventory was hard to read & that I was missing enough individual items to form a box or 2, his excuse was that the itemized bill only contained a general description of the box & not the actual content listing --when I mentioned that upon my return, even cleaning supplies & the 6 jugs of laundry detergent were missing, his excuse was that they do not move cleaning supplies, which I already knew   Finally, he told me to file a claim, but I'd been so frustrated by then that I let out a blood-curdling, banshee-like scream (which is incredibly rare for me).   Then he had the nerve to scream, "Don't raise your voice at me or else I'm going to hang up the phone."   At which point **I** hung up the phone.   Besides, as my frustration was rising, my voice was getting progressively louder & he should have had the sense to stop my frustration before it got to the point of the banshee-like scream.   The only silver lining in all this is that all of my missing items can be replaced.   I think the only good service I received was from the delivery team, who had been proactive in contacting me to schedule delivery, worked around my schedule & the availability of the freight elevators and assembled my furniture in record time.   My regret was that the move costed so much that I had no money left to give this delivery team the tip they truly deserved.

9. K

   Kim

   Source: MoveAdvisor

   7 Sep 2013Paid $1,800

   Move was OK but wound up costing more than was quoted.

   I booked this company through Mover Nation.  I was moving for grauate school and really needed my stuff to arrive quickly becaue my apartment wouldn't be ready until a week before orientation and then after that I wouldn't be able to sit around waiting for my stuff.  All Points was able to get everything there quickly, I was only without furniture for 3 days which wasn't bad at all and way shorter than the 2-3 weeks I'd be waiting had I used a different company (and paid more).     But the 2 stars come from things that I didn't know about until it was too late.  When I booked I was told that as long as I didn't alter the list I originally gave (no extra boxes, furniture etc.) that my price would be locked in.  I wound up having a few less boxes than I inititally thought I would so it shouldn't have been a problem.  But then once the movers showed up and all my stuff was in the truck they told me that it was taking up more space than they had allotted for so they would need to charge me about $400 more than what I was origianlly quoted.  This was the day before I was supposed to move in and they already had all my stuff in the truck, what was I supposed to say?  But they only take cash or certified check, my move was on a Sunday and of course my bank was closed and I rarely have $50 cash in my wallet let alone $400.  Luckily they took one of the checks I already had and just said they would collect the difference at delivery.  Then they asked about tipping, they said it was customary to tip 10% at pickup and 5% at delivery.  Once again, I was told this after all my stuff was in the truck and not wanting anything to go "missing" it felt like I had no choice but to write a check for a $200 tip (for that personal check was fine).  I was initially expecting to pay $1300 for my move, when all was said and done it wound up being about $2100 (increase mover fee and tipping at pickup and delivery).   I also had issues with things being broken.  The two back legs on my dresser snapped off at pickup.  It was nothing a little wood glue didn't fix but still annoying.  When my things were delivered almost all of my boxes were crushed or caved in.  Luckily I decided to bring my dishes down in the car with me and the only thing that was broken was one glass jar candle, not the end of the world but still, if my dishes had been in there I probably would've had to go out and buy new ones since it looks like most of my stuff was just thrown around.   The movers themselves were very nice and got things in and out very quickly and my stuff did arrive in time for me to start orientation without having to worry about where my furniture was.  Still, the increase in cost, and how I didn't know until I couldn't do anything about it, is enough to make me think twice before using this company again.  I'll most likely be moving after I finish school and next time I'll be going with a better known, national moving company and just be prepared to spend a week or two on an air mattress.  .

10. J

    Jules S.

    Source: MoveAdvisor · Southbury, CT to Chester, VA

    2 Aug 2024Partial movePaid $4,400

    Big yikes and a sad night

    It started with the movers putting all our smaller boxes into bigger boxes, at an (unbeknownst to us) $35/pop, which somehow lead to a move that cost triple our estimate. After learning on move-in day that our truck has been sitting in storage for 2 days and that they will not be delivering on the agreed upon move in date, my husband and I are now sleeping on the wood floor of our home after a day of driving 500 miles. Had it been communicated that there would be a remote possibility that our things wouldn't arrive on our move-in date, we would have taken measures to pack up our blow up mattress in our car. It became clear that the departments in this business do not talk with each other ensure the facilitation of a smooth transaction. We were told not only that they have up to 21 days to make this shipment, but that since we didn't get a phone call 24 hours prior, that we should have "assumed" it would not be arriving on our move in date. So now, my husband and my first night in our new home and new state will forever be remembered like this - left on the floor and in the dark by a company you've entrusted all your worldly possessions with. All Points Moving needs to employ a better business model that includes full transparency and interdepartmental cooperation - and more touch points with their customers.