American Standard Moving & Storage

Reviews

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1. M

   Melissa W.

   Source: MoveAdvisor · Wilmington, NC to Webster, MA

   13 May 20211-bedroomPaid $2,400

   Unforseen fees & 3rd party movers

   Our move with American Standard was a nightmare from start to finish. It seemed like a really great quite with great insurance in the beginning, but then they kept upping the price as the move date got closer because they "underquoted us" despite the fact that I gave them the size of our storage unit and told them it was full. Upon picking up in NC, they called me twice to up the price yet again, the second time was to charge us for boxes that we didn't ask for, only after my boyfriend refused to tip the rude drivers the amount of money they were asking via Venmo. He did tip them a little in cash, but demanding a tip on Venmo after unprofessional service was just unreal. Next came the call from the 3rd party company asking for my 2nd payment of 3 via Venmo or CashApp since my boyfriend didn't bring cash to pay the movers. WHAT?! Bear in mind, the initial deposit was fine via credit card over the phone, so this was a complete surprise. If my dad hadn't helped me pay, we wouldn't have had the capital at that time to make the move and we would have been out the ~$500 deposit. I wasn't sure which storage unit exactly I would be sending our stuff to in MA, so their offer to hold our stuff for 30 days for free seemed fine. We then tried to ask for a date before the end of those 30 days and they almost wouldn't let us, which would have charged us even more money! We changed the address to 2 miles outside of the 30 mile radius from the storage unit because it turned out the basement of our apartment had enough storage after all, and they charged us a penalty on that. Then came the day of the drop off. I confirmed the time the day before, and they told me that the driver would call me the day of to reconfirm the time. I left early from work with plenty of time based on the time that they had quoted me, while I'm driving, I get a call from my boyfriend saying that we were going to be charged a late fee if I wasn't there in 20 minutes. The driver never called me and it was way before the time we had agreed on. I was furious. Finally got there to meet the truck, and they have apparently found it sufficient to only send one driver and NO HELPER to move our heavy stuff. So the driver (who was actually pretty nice, much nicer than the guys who picked up) had me sign the paperwork, I asked him how much the weight was since there was a calculation of $0.60 per pound of insurance, he said he didn't know. So I "guessed" and put down $20,000, which was the insurance that the guy on the phone had initially told me. The driver basically just lifted the stuff down from the truck, which didn't have a ramp and was graffitied on the side, and my boyfriend and my 65 year old father moved all of the heavy stuff since the guy didn't have a helper. There was a huge scratch on my headboard and dents on my dresser. They never reimbursed me for anything. Also worth mentioning, none of the movers wore masks at all, despite the Covid-19 pandemic. Avoid these crooks like the plague!

2. I

   Ignacio

   Source: MoveAdvisor · Seattle, WA to Austin, TX

   4 May 2021StudioPaid $2,200

   Do not use, they charged me $1000 more

   Pick up and delivery on time, very unprofessional. They forced me to pay an extra $1000 upon pick up. Don't trust in anything they they say. They do not answer the phone or emails. My estimate was $1600 and ended up paying $2200, disgusting.

3. V

   Valerie W.

   Source: MoveAdvisor · Albuquerque, NM

   26 Apr 20212-bedroomPaid $5,000

   Out of state move

   If I could give this moving company a -10 I would! They quote you great rate.....then charge 150% more when they get to your door. You can pay or lose your deposit. My price went from 1,900 to 5,000! Not to mention the fact that they will hold your stuff hostage before they even deliver it to you! They SUCK as humans and a business! A thousand thumbs down! ? ???

4. T

   Trina W.

   Source: MoveAdvisor · El Paso, TX to West Palm Beach, FL

   22 Apr 2021StudioPaid $1,500

   Its been a month since they canceled, still no refund!

   It has been a month since this company canceled our move. They did this within 48 hours of the scheduled pickup time. I was assured we would get our $500 deposit back. It has been a month and I have yet to get my refund! I have left 5 voicemails and sent 3 emails. No one has reached back out to me.

5. S

   Sylvia K.

   Source: MoveAdvisor · Wilmington, NC to Rancho Cucamonga, CA

   22 Apr 20212-bedroomPaid $4,300

   MOVING COST -TOTAL LIARS/SCAM ARTISTS

   I WAS GIVEN A QUOTE AND TOLD REPEATEDLY MY MOVE WOULD NOT EXCEED THAT AMOUNT. THEY LIED IT WAS $1400 MORE. THEY REFUSED TO ASSIST, DIDN'T RETURN MY CALLS AND THE PERSON THAT GAVE ME THE AMOUNT BLOCKED MY CALLS. I DID SPEAK WITH ONE CUSTOMER SERVICE PERSON, SHE WAS NASTY AND TOLD ME TO SUE THEM BUT TO MAKE SURE THAT I DID IT IN FLORIDA BECAUSE THAT IS WHERE THEY ARE BASED. I WOULD GIVE THEM A ZERO IF I COULD. LIARS AND SCAMMERS DO NOT DO BUSINESS WITH THEM YOU WILL BE SORRY.

6. M

   Michelle M.

   Source: MoveAdvisor · Cary, IL

   13 Apr 20211-bedroomPaid $1,136

   Beware Avoid at all cost!

   This company is a complete scam! They claim to give you a high quote and that their will be no extra cost guaranteed. As soon as they arrive before they are even in the door they say it’s going to cost more. They won’t tell you how much more they just want you to go along with them until they have all your stuff and you have to pay whatever they want. They arrived with no moving blankets and want to charge extra for them even though the contract says they are included. They are very unprofessional and rude. They scraped our wood floors, dented our walls and furniture. They threatened us when we complained. I would give them no stars !

7. R

   Rand M.

   Source: MoveAdvisor · Fresno, CA to Denver, CO

   7 Apr 2021StudioPaid $1,700

   DO NOT USE THIS COMPANY!!!!

   Would give 0 stars if possible. This has been the absolute worst company I have ever worked with.My stuff is extremely and I am unable to get ahold of anyone via email or phone. I try calling daily and I get sent to voicemail and then am unable to leave a voicemail because the box if full. The employee who originally made my contract blew up my phone hourly at inappropriate time and until my payment was made and now I cannot get ahold of him for weeks. His name is Joseph Stella.

8. J

   Jessica B.

   Source: MoveAdvisor · Mission Viejo, CA to Tampa, FL

   2 Apr 20213-bedroomPaid $3,000

   DO NOT TRUST THESE GUYS

   This is a broker, do not use a broker, they do not do anything but take your money and disappear and leave you with a crook of a moving company. They low balled our estimate, even though I gave an average of in person estimates, they do not use movers who weigh your items but upsell on cubic feet when they get to your house. Once booked and paid they want nothing to do with you. We waited the day of our move and no one showed, we called and the mover said American Standard did not pay them so no one was coming. American Standard booked our move with Western Van Lines the next day after their quarrel with the other mover, little did we know Western Van Lines would become the worse nightmare of our lives, but I'll save that for their review. During the whole move American Standard literally did NOTHING for the $3,000 we paid them but set us up with crooks. If you use these guys, trust me and others, you will end up paying MORE than the higher estimates from good movers, DO NOT TRY AND SAVE MONEY WITH THEM.

9. P

   Pamela D.

   Source: MoveAdvisor · Griffith, IN to Roswell, GA

   30 Mar 20211-bedroomPaid $2,909

   Moving from Indian to Georgia

   1. Mr Nice guy. I spoke with Jason very nice, initially who gave me a quote of 1606. Paid through American standard, although he sent me reviews of 5 star from Van lines a partner i assume. I put down a deposit and was excited about my move. I called him about 3 weeks later to speak about the specific date, I left him a message as he didn't answer my call. I called later that day, he rushed me off of the phone. Nothing like the first call. 2. Then got a call from a second person, Scott, who then quoted me $900 more than I was quoted before. Where Jason spoke in pounds, Scott spoke in quantity. For example. Jason Explained the pounds of a queen bedrooms, where Scott broke it into pieces. I just started selling stuff because I couldn't afford it. We came to an agreement of $1809. 3. The day of the move, the moving men came in, boxing stuff up which was part of the quote. They started charging me $50 per box for each painting, I had about 20. I left some out because it was just too much. I even asked if I can box them myself, he told me no, it wouldn't be insured. I said I'm not worried qbout them being insured at this point I just need to move. He said he couldn't let me box it myself. I was forced to pay and obscene amount of money for stuff that was worth the $50 dollar box. I had to pay $1100 dollars more than Scott. Which was paid to on your way Inc.. I just feel ripped off and taken advantage of. I literally told them I had mirrors and paintings and never did anyone say anything about additional charges, $50 per box. I have friends who are moving out if state as well. I will never refer this company. Its a rip off, the people who came to move was another company called Way to go Inc.

10. T

    Timesha Y.

    Source: MoveAdvisor · Chandler, AZ to Waterford, MI

    22 Mar 20214-bedroomPaid $9,000

    Avoid at all costs!

    I would not recommend this company. The communication is horrible. The actual cost of the move was twice what they quoted me and when I found this out, all of my belonging were already loaded onto the truck (which they did not finish loading until nearly 2AM). They owe me a refund which I have not gotten despite calling and emailing. Please avoid the hassle!