American Standard Moving & Storage

Reviews

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1. L

   Lia T.

   Source: MoveAdvisor · Upland, CA to Hiram, GA

   29 Jan 20242-bedroomPaid $1,400

   Crooks

   American Standard Moving & Storage are crooks. They stole items from me & denied it. Lied to me on the phone when I asked if there were subcontractors (they said no). Kept my items for over a week after I got to my new home. Charged me an extra $1000 when the truck got to my place. They should be arrested.

2. D

   Donnie D.

   Source: MoveAdvisor · Los Angeles, CA to Las Vegas, NV

   11 Jan 2023StudioPaid $1,271

   Don’t trust or use this company

   Refused to replace my missing items they stole or lost. Cheated me by weighing someone else’s cargo and charging me. Would not return numerous calls. Did not show up with delivery until 3 days after promised. They are crooks. Beware. You have been warned.

3. A

   Aaron C.

   Source: MoveAdvisor · Ireland, IN to Patterson, GA

   25 Apr 20223-bedroomPaid $10,000

   Worse people to deal with

   They Stole with there subcontracted service over 5000 dollars off me and my family. Stay as far away as possible

4. S

   Stephen D.

   Source: MoveAdvisor · Elmira, NY to Honor, MI

   2 Aug 20213-bedroomPaid $12,000

   Do not use American Standard Movers

   We have been dealing with this move crew for 7 weeks now and still do not have our stuff in our new home. We are trying to move from New York to Michigan. They were supposed to pick up our things on June 16th. We were notified on June 16th that the truck had broke down and would be 2 days late. We did not complain about this. I asked the dispatcher if there was extra room on the truck if we could add some things that were not on the original list I sent and she said sure no problem as long as there is room and we could pay for it. The driver of the truck was supposed to call when they were an hour away. They did not call until they were in the driveway. When we told them we had been told by the dispatcher that it was ok to add more stuff the driver was very rude and was extremely hard to work with. His english was so broken we could barely understand him. They told us we could not add anything. He finally called someone and then decided they would take what they could. We asked them to take what was on the original list and then we would add what we could. The driver told us that is not how it works and they would take what they wanted. After getting what they wanted outside of the house next to the truck they decided to go get something to eat. They left our things on the sidewalk for over half an hour while they were gone. They also charged us for wrapping things that we said we didn't need wrapped. Again we were told this is how we are going to do it and we had no say in the matter. Once the truck was loaded with what they wanted to load the price went from $6000 to $12,000. I called the Tri-State Movers to talk to the drivers boss and he was even more rude than the driver and would not let me talk. He talked over me the whole time and I finally hung up. I tried to contact the company that brokered this deal American Standard Moving and no one would return my calls. When someone finally agreed to speak with me we were forced to put our things in storage for 30 days. Now it has been 40 days and we still don't have our stuff. We were told it would be here the 2nd week of July. Then we were told it would be early the next week. Then we were told it would be this weekend. The weekend has passed and we do not have our stuff, no one has called with an update and no one will answer my calls. I have left numerous messages on the customer service line with no response. We are at a total loss as what we can do to get our things? I have told them several times I have the money to pay even though they doubled the price and still no delivery. This has been a difficult time for us with no help from the movers. And at this point I am losing money at work because I am dealing with this.

5. S

   Sue G.

   Source: MoveAdvisor · Boulder Creek, CA

   15 Jul 20213-bedroomPaid $12,000

   Unethical unreliable deceivers

   This is a broker not a moving company. They hired Brooklyn Moving Inc to do our moving from Edina, Minnesota to Boulder Creek, California. The movers arrived at 7:30 PM and worked until 3 AM. Their final moving bill was outrageously higher than their original quote. They unpacked our furniture from 6:00 PM until midnight. We had no lamps in our new home because they were packed. So they unpacked in the dark. We contracted to have some furniture reassembled, which they did not do as they did not bring tools. They lost much of our belongings. The furniture that did arrive was broken. When we tried to settle with their insurance company, they claimed our paperwork was not properly filled out, which was the paperwork the movers completed. The movers told us to just take pictures of the damaged furniture and submit that as evidence. However, the insurance company did not accept the pictures. Check the Better Business Bureau website to see more stories similar to ours.

6. S

   Shelby B.

   Source: MoveAdvisor · Spearfish, SD to Bremerton, WA

   12 Jul 20211-bedroomPaid $6,000

   I would give this company a zero if I could

   This company lied to us so bad it’s embarrassing on our end. I am writing this because I don’t want it to happen to others. When we first spoke it sounded like we were getting a great deal to move our 600sq apartment from SD to WA. It ended up turning into a nightmare and we paid 3x what they quoted us. We had had in our contract that the people would come pack our boxes and load our furniture. We paid extra to have our boxes packed for us. Instead only one guy came and we had to help him pack everything. He kept saying someone else was supposed to show up but they didn’t. Same thing happened when they dropped off the stuff. When we called American standard moving headquarters they did nothing to help us and said we had to contact the driving company. We understand now that they hire out companies and why we had to reach out to the driving company. But American standard moving should not be giving quotes at all when they are so inaccurate and then when you use the contract to back you up they don’t follow through with it. Even the moving guys said this happens ALL OF THE TIME when clients use a separate company to hire them. I guess you live and learn. But we will not be using American standard moving or any other contract for hire moving companies in the future. Time money and sanity were lost during this endeavor.

7. M

   Maria M.

   Source: MoveAdvisor · Chula Vista, CA to Buckeye, AZ

   2 Jul 20214-bedroomPaid $5,000

   Fraud company do not use

   We hired this company back in January 2021 to move us from California to Arizona. Based on all our quotes they were the most affordable, this should have been a red flag. Considering the initial quote was 3k to move us from a little less than 1500 sq ft town home. At the time of the initial quote we were never advised that they outsource or hire smaller moving companies to actually do the physical work and that we would be dealing with other companies period. We were told our initial deposit of 1100 would not be refundable. A week prior to the move the company would reach out for the final quote. They never called… we called them and guess what the quote changed to 5k and they collected an additional 1500 from us. They told us a scheduler would call to set up the pick time with us a day prior to the move. No one called, we were calling the 1800 number endlessly the day prior to the move, no one picked up our call. we panicked and set up a uhaul as back up. The day of the move came and someone called us from an evergreen moving company saying they were 30 minutes away. Upon their arrival they arrived with a 26 ft truck, they told us they would quote us yet again and they told us now We would need to pay 9k in addition to what was already collected!!! They said their quote was based on cubic feet when American standard movers and storage said it was based on weight and our quote of 5k would be for a 26 ft truck and we would not have to pay much more after that final quote was given. The moving company they had come to see us told us we could only use half of the truck and our items would arrive a week after the move!!! We had to refuse, we Could not afford to pay an additional 9k!!!And they already had 2600 of Our money. We paid uhaul over 1k for a full 26 ft truck and moved ourselves. This experience has been the worst ever! We attempted to ask for our money back and we’re refused and treated poorly. I am not sure how a company like this is still in business low balling customers just to turn around and over charge them and misrepresent pricing and exactly how their service arrangements would be handled. unresponsive to customer Calls and lack of follow through and customer service. The experience has been appalling and sickening. Having a customer contract in place is only as good as them delivering on their word and service retaining deposits for performing no service is completely unacceptable.

8. K

   Kathy B.

   Source: MoveAdvisor · Woodbridge, VA to Casa Grande, AZ

   4 Jun 20211-bedroomPaid $1,700

   SCAM - RUN AWAY

   RUN AWAY - SCAM COMPANY DO NOT DO BUSINESS! I booked with them several months ago and normally I check reviews first, but was sucked in to their very low rates and, seemingly good opportunity. After I booked I saw all the horrific reviews and felt I fell for a Scam. I then placed a dispute on my credit card deposit since I also could not locate my receipt after I booked with them. I finally received a confirmation from Cardinal Van Lines stating that the move was still on and that they are not a scam. Thus, just after an hour of placing the credit card dispute, I reversed my dispute. I received the letter from my credit card company showing that the dispute was resolved, and forwarded the letter to Cardinal (or American Standard as they told me they were Cardinal, but when Cardinal contacted me as you will see below, they then said they were American....so who knows what is the truth). They acknowledged receipt of the letter and did see my screen shot in my bank account showing that they were rebilled and confirmed the move was still on. Just yesterday, a few days before the actual move was scheduled (and about a month and a half since the original dispute), they contacted me saying that I needed to wire them the money because they had been trying to contact my bank and get the rebilled money, but to no avail, and that in order to prevent my move from being cancelled I had to WIRE or ZELLE them the money. I pushed back and said I had already been rebilled for it and that I show it was already paid. They said they could no longer accept the letter and screen shot of my payment as being acceptable, and the girl became extremely pushy, claiming they never got the money. She kept saying that they had tried over and over to collect from my credit card company, but they never responded and that they had until the end of THAT day to respond to the original dispute, or they lose the money. I asked them why they waited so long to get a hold of me to try to resolve this and waited only on the final 45th day to then call me and pressure me that I had to wire them money now? All she kept saying is that they were trying to work with my credit card company, but after days and days of trying to contact them, they were never successful in getting the money. Therefore, the only way to resolve the issue and prevent my move from being cancelled was for me to WIRE them the money. This was sounding very suspect to me, so I pushed back telling them it made no sense since the money has already been rebilled, I sent them the screen shot showing that they were paid, and why were they pushing me to send them money via WIRE and not asking for me to just use a credit card again? I then informed them that I was on vacation with my family standing in line to DOLLYWOOD and would not be able to send them any money at that moment. The girl then said I could get the ZELLE App on my phone and send them money. I told her I was not able to do this at that moment as I'm with my family on vacation. Within minutes, I received an email stating they cancelled my move and that the only way to reschedule was to send them money. So, while at Dollywood, trying to enjoy my vacation, I contacted my credit card company immediately regarding the issue. They reviewed the entire situation and said that they show that there had been NO COMMUNICATION from them to claim the money that has been sitting there for 45 days. She explained that when a dispute is put in and then cancelled and rebilled, the company has up to 45 days to claim the money. Since it seems they didn't claim the money in time, they were pressuring me to send them the money. However, they also said it sounded suspect since all they had to do by the end of THAT DAY, was go in and claim the money which has been sitting there for some time. It would only take minutes, yet they never claimed it. Thus, for them to pressure me in WIRING them money that day, screamed SCAM to them as well. They also agreed that they could have taken another credit card payment, instead of Zelle or Wire. Thus, we put a dispute on that payment as we agreed it screamed fraud. When I emailed the company back to let them know that the credit card company shows NO INDICATION that they tried to communicate with them or even claim the money, all they said back was that they were going to dispute my dispute unless I wire them the money. She also said that they would let my credit card company know that I CANCELLED THE MOVE AND THEREFORE THEY HAD THE RIGHT TO KEEP MY DEPOSIT! I told them that I DID NOT cancel my move, they cancelled, and that my bank has all the information in their records showing that their company DID NOT CLAIM the money in 45 days, that their company had NO COMMUNICATION with my bank whatsoever. Thus, they were going to have a tough time fighting that dispute. Since then, I haven't heard from them. THIS IS A SCAM COMPANY. DO NOT DO BUSINESS WITH THEM!!!

9. R

   Rick B.

   Source: MoveAdvisor · Pittsburgh, PA to Atlanta, GA

   21 May 20214-bedroomPaid $17,000

   Scam Artists

   If you want to be out of a lot of money and have dishonest, subcontracted movers charge you 3 x what was quoted, then this is the company for you! They lie, cheat and are the most dishonest company I have ever had the misfortune of working with!

10. J

    Joyce S.

    Source: MoveAdvisor · Great Falls, MT

    20 May 2021Partial movePaid $3,484

    out of state moving

    This company is a deceptive and will take your money. We scheduled a move and paid the deposit. I called the day before they were to arrive and was told the driver had covid and nobody was coming. I had to make other arrangements. I have called about a dozen times and emailed to get the deposit back. I am put on hold each time and after an hour-disconnected. Nobody will talk to me. Do not use them!