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Recent reviews

L
29 Jan 2024 · MoveAdvisor
1.0 out of 51.0
American Standard Moving & Storage are crooks. They stole items from me & denied it. Lied to me on the phone when I asked if there were subcontractors (they said no). Kept my items for over a week after I got to my new home. Charged me an extra $1000 when the truck got to my place. They should be arrested.
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D
11 Jan 2023 · MoveAdvisor
1.0 out of 51.0
Refused to replace my missing items they stole or lost. Cheated me by weighing someone else’s cargo and charging me. Would not return numerous calls. Did not show up with delivery until 3 days after promised. They are crooks. Beware. You have been warned.
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A
25 Apr 2022 · MoveAdvisor
1.0 out of 51.0
They Stole with there subcontracted service over 5000 dollars off me and my family. Stay as far away as possible
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S
2 Aug 2021 · MoveAdvisor
1.0 out of 51.0
We have been dealing with this move crew for 7 weeks now and still do not have our stuff in our new home. We are trying to move from New York to Michigan. They were supposed to pick up our things on June 16th. We were notified on June 16th that the truck had broke down and would be 2 days late. We did not complain about this. I asked the dispatcher if there was extra room on the truck if we could add some things that were not on the original list I sent and she said sure no problem as long as there is room and we could pay for it. The driver of the truck was supposed to call when they were an hour away. They did not call until they were in the driveway. When we told them we had been told by the dispatcher that it was ok to add more stuff the driver was very rude and was extremely hard to work with. His english was so broken we could barely understand him. They told us we could not add anything. He finally called someone and then decided they would take what they could. We asked them to take what was on the original list and then we would add what we could. The driver told us that is not how it works and they would take what they wanted. After getting what they wanted outside of the house next to the truck they decided to go get something to eat. They left our things on the sidewalk for over half an hour while they were gone. They also charged us for wrapping things that we said we didn't need wrapped. Again we were told this is how we are going to do it and we had no say in the matter. Once the truck was loaded with what they wanted to load the price went from $6000 to $12,000. I called the Tri-State Movers to talk to the drivers boss and he was even more rude than the driver and would not let me talk. He talked over me the whole time and I finally hung up. I tried to contact the company that brokered this deal American Standard Moving and no one would return my calls. When someone finally agreed to speak with me we were forced to put our things in storage for 30 days. Now it has been 40 days and we still don't have our stuff. We were told it would be here the 2nd week of July. Then we were told it would be early the next week. Then we were told it would be this weekend. The weekend has passed and we do not have our stuff, no one has called with an update and no one will answer my calls. I have left numerous messages on the customer service line with no response. We are at a total loss as what we can do to get our things? I have told them several times I have the money to pay even though they doubled the price and still no delivery. This has been a difficult time for us with no help from the movers. And at this point I am losing money at work because I am dealing with this.
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S
15 Jul 2021 · MoveAdvisor
1.0 out of 51.0
This is a broker not a moving company. They hired Brooklyn Moving Inc to do our moving from Edina, Minnesota to Boulder Creek, California. The movers arrived at 7:30 PM and worked until 3 AM. Their final moving bill was outrageously higher than their original quote. They unpacked our furniture from 6:00 PM until midnight. We had no lamps in our new home because they were packed. So they unpacked in the dark. We contracted to have some furniture reassembled, which they did not do as they did not bring tools. They lost much of our belongings. The furniture that did arrive was broken. When we tried to settle with their insurance company, they claimed our paperwork was not properly filled out, which was the paperwork the movers completed. The movers told us to just take pictures of the damaged furniture and submit that as evidence. However, the insurance company did not accept the pictures. Check the Better Business Bureau website to see more stories similar to ours.
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