AMS Transportation Services Inc.

Reviews

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1. J

   James M.

   Source: MoveAdvisor · Miami, FL to Toronto, ON

   3 Apr 20192-bedroomPaid $1,972

   The worst moving experience ive ever had.

   We used this company to transport our furniture from Florida to Collingwood and it was a complete disaster, despite all of the assurances from AMS that they were the best company for the job! Firstly, on the day of the move they ran over the allocated elevator time at our condo due to their staff arriving 2.5hrs late (a time that AMS had requested to arrive). Our condo tried to charge us an additional $250 for extra elevator time, AMS refused to pay this but luckily I managed to talk the condo management in to not charging me. AMS then rushed to complete the move out and damaged nearly all of our furniture in the process. Despite assurances that they take great care with property and that everything would be safely wrapped, their staff arrived without enough wrapping blankets. I explicitly said to their staff on numerous occasions that I didn’t want our new white sofa leaving the apartment without it being wrapped, but when I was then trying to deal with the building management to prevent them charging us for the additional elevator time, AMS staff took the sofa to the truck unprotected. When I realized what was happening, I went down to the truck and caught them dragging our $5000, 8 month old white sofa across the floor of their rental truck unprotected. At this point I tried to call the AMS office numerous times but there was no response. I called dispatch and informed them of what was happening and they seemed as shocked as I was about the situation and said they would speak to the team.. but by that point it was too late. As expected, on arrival in Toronto all of the furniture was incredibly dirty and / or damaged: Sofa: our sofa was covered in black dirt, hand prints, damaged fabric. In addition, one part of the sectional was a completely different color to the other. It looked as if it had sustained water damage Mattress: The mattress arrived covered in dirt and again appears to have significant dirty water damage on one side Book Shelf: The book shelf has had one complete shelf torn off and another one partially damaged. Box Spring: The box spring arrived covered in dirt and stained Headboard: the headboard was covered in dirty finger prints and has damage to one leg and the trim Chair: one of our chairs arrived with dirty finger prints over one side Lamps: three of our lights arrived with damage to the shades. The delivery person said that they should have been boxed. They were attached to the lamps when they were collected and it was not mentioned that they needed to be boxed which we would have done there and then with our other boxed items. Instead, AMS staff removed the shades at some point after collection and damaged them in the process or during shipping. All of our furniture was less than 8 months old and we have receipts for all of the purchases. We submitted a damage claim for $5200 to AMS and after chasing and chasing for 6 months they finally mailed us a check for $19. Needless to say, we will be taking legal action now. Please do your homework before using this company.

2. D

   Declan

   Source: MoveAdvisor · Saskatoon, SK to Ottawa, ON

   26 Aug 20182-bedroomPaid C$3,000

   Appalling service and terrible experience to say the least.

   I will keep this short as we have been 6 months trying to resolve a claim in relation to damaged furniture. In short: Movers arrived, one guy in his late 70's and young guy, both who spent the whole time complaining about how bad it is working for AMS. We gave them the exact address and explained the one way road system at apartment, driver/mover said they were not told about 1 way system and arrived with 80 foot long trailer and blocked road for 3 hours, very irate neighbours and police were called as well, luckily there was a call on radio for all police to attend and they did not return, overall nightmare. Movers left carpets covered with dirt from snow outside and sidewalk dirt. They were supposed to used temp carpets for wet trolley wheels. Furniture arrived 2 days later after I took two days off work and flew from Saskatchewan to Ontario to help with the arrival, so I was not there when furniture arrived, Leather furniture was scuffed and tv was missing. Unbelievable. Seriously do not use this company, Bruce Told me himself claims are ignored!! As for the packing, have a look at the pictures. Also the refused to transport ANY liquid, Zero. Avoid them at all costs.

3. A

   Abidalrahman M.

   Source: MoveAdvisor · Halifax, NS

   2 Aug 2018Partial movePaid $2,604

   Bad customer service.

   They hire marketing people under fake company names like Regional Moving and Storage, to hunt people for them. There are only 3 or 4 people who run the company. You will call several times until someone answers. He will ask you for your phone number and promise to call you back. But never does that. Give yourself some peace of mind and stay away from them.They will overcharge you. I was qouted 2190 and they charged me 2604. This review another review for Bruce. Who was hired buy AMS under another company name to hunt people for AMS: https://www.mymovingreviews.com/movers/regional-moving-and-storage-7356.

4. N

   Nora

   Source: MoveAdvisor · Madison, WI to Halifax, NS

   11 Nov 20172-bedroomPaid $2,200

   Beware- TLC Movers actually subcontract to this awful company.

   As with other reviewers, we did not realize we were booking with AMS, and never would have done so given their awful online reviews. We instead booked with TLC Movers from Canada, who never mentioned the name AMS during our extensive contact prior to booking, and then stopped responding to our concerns after they got our deposit. I could write a novel on how awful AMS was, but I'll just post a few of the highlights: 1) The pick-up driver called us two days before our scheduled delivery to tell us that a) they may no longer have room for our belongings and b) that they were coming a day earlier. When we tried to tell them this was impossible, as we had the busy street blocked for another day after much paperwork, and that we would not be ready, we were told we either could accept the early move or have it cancelled. He yelled at me and my husband, and also berated the size of our move as barely worth his time. 2) Extremely poor communication. Emails and phone calls went unanswered about pick up and delivery dates, even when I explained that I was waiting to book an international flight based on their delivery date. 3) Significant damage to our belongings. On top of many crushed boxes that random bystanders commented on, they literally smashed the leg off a desk, lost parts to our bedframe, and somehow got our couch wet. 4) The pick up driver labelled everything as damaged, and most of it wrong (e.g., boxes labelled as furniture and vice versa). Several numbered items were missing but we weren't able to figure out what they were since nothing was labelled correctly. 5) The movers got into an argument with another tenant, and our building manager told us that AMS had actually been banned from our building because of their poor service and mistreatment of residents. They only reason our move was allowed is because we mistakenly though it was TLC actually doing a move. Don't make the same mistake we did- make sure the company you are booking with is NOT subcontracting out to another poorly reviewed company. I suspect this consumer trickery is the only way companies like AMS stay in business.

5. S

   Scott

   Source: MoveAdvisor · Saint Louis, MO to Vancouver, BC

   24 Aug 20173-bedroomPaid $6,000

   Warning! Warning! Warning!

   These people are scammers. they say one thing, and do another. They smashed my $3000 TV and damaged a dozen other pieces of furniture. Boxes arrived squished and furniture scraped. They were incredibly aggressive and rude and when I filed a complaint, I could never get a human being on the phone. Their emails took weeks in between responses and the check I received to replace the TV? $15. That's right $15. Do not trust these people with your belongings and tell everyone else you know that they're awful, awful human beings. Honestly, I don't know how they sleep at night.

6. K

   Kelli

   Source: MoveAdvisor

   2 Oct 2016Paid C$3,000

   Rip Off / Scam Artists!!

   RIP OFF / SCAM ARTISTS!! Save your money and some major hassle and DO NOT hire this company whatever you do!! I did a lot of research and carefully chose Good Ol' Boys Moving Company for our move from out west to Ontario. After reading some reviews online and talking over the phone with Jesse, who assured me that the movers/labourers who worked for the company were locals and not dumb, dirty-for-hire contractors off the street .. We got the EXACT opposite. Unbeknownst to us, Good Ol' Boys actually sub-contracted out AMS for the move (a company I never would have hired based on the multitude of horrible reviews), and things kept going downhill from there. I don't even know where to begin, but here's a rundown of the issues we encountered: 1) When our items were picked up, it was obvious that the two labourers working had no idea what they were doing and insisted that our leather couch wouldn't make it out of our house. Obviously it made it into the house a year prior, and my husband had to remove the door unassisted and instruct the movers on how to get it out without scratching or damaging it. 2) We weren't as lucky when our stuff was delivered, as the dirty, dumbass labourers this time were even MORE careless and inexperienced. When the same leather couch was moved in, the labourers ignored my husband's instructions on how to angle in the sofa appropriately (again, these guys were completely friggin’ clueless) and they totally ignored him, slamming the couch into the wall and creating a large hole, leaving scuffs and tears on the sofa. As if this weren't enough damage, there was a large stain on the sofa that hadn't been there before that STANK to high heaven.. Based on how stinky and sweaty the movers were, we can only assume it was from some kind of spill or from the dirty, sweaty blankets they used to cover our furniture with. 3) Where do they hire these labourers from?! The night before our stuff was scheduled to arrive, I get a call from dispatch asking me if I 'know anyone in the area who they could hire to help the driver unload.' Astounded, I said that's what I hire you guys for!! Clearly they just pick these guys up from wherever/whenever as they are dumb as nails, have no concept of how to appropriately and safely move furniture, etc. We watched them roll a dresser packed with stuff, head over end, out of the truck .. Who does that?! What’s even worse, they just laughed after driving our couch into the wall and creating a large hole. SO unprofessional and inconsiderate. 4) I advised both Jesse from Good Ol' Boys and my contact with AMS about the damage done to the couch and that I wanted to open a claim. After following all the instructions and attaching several photos (and having to follow up a couple times through phone/email as I never got a response initially), I received a letter in the mail letting me know that because of the $0.60 per pound of insurance they offered, the value of the 300-lb couch was $61, and because of their $300 deductible policy, my balance was therefore 'zero.' I had known about the $0.60 per pound / $300 deductible insurance policy when I booked the move, however misunderstood the exact parameters. I had assumed that that insurance coverage would be good up until the total amount of your move (i.e.) our 3500-lb move would equal approximately $2100 maximum coverage. Instead, the letter indicated that as the couch weighed only 300 lbs. that's how they determined it's value as $61. Even if we had purchased additional insurance, as that's an option you are advised of, why bother as you're pretty much paying to replace a damaged item yourself then, and taking a chance as you don't know what will be damaged and how?! It’s completely and utterly ludicrous and a RIP OFF. This was a genuine leather, not bonded, couch that was originally purchased for over $2000, and instead of reliable moving service we were presented with as stupid as you could imagine, inconsiderate guys who mocked and made fun of the significant damage they caused … And a letter in the mail saying the value of our couch was ‘$61’ - but we wouldn’t even be getting that pocket change back because of how they rig their policies. I CANNOT say enough how much we regretted booking with these guys … Please don’t make the same mistake. Moving is stressful enough without adding more needlessly.

7. R

   Romeo C.

   Source: MoveAdvisor

   3 Jul 2016Paid $5,000

   I woul NOT use this company!

   Lack of professionalism and poor email etiquette. Did not meet agreed upon delivery timeline. Damaged items (water, mold & broken). No acknowledgement of responsibility. Missing items. Delivered another customer's items. Online satellite tracking system (GlobalCom) tool advertised in person and on website is non-existent. Contents moved from boxes into another. The laundry list of things that went wrong using this company is too long to go over. AMS worked in tandem with The Relocate Group, aka relocationservicescanada.com or relocategroup.com. Between the various aliases and organization it was impossible to get anyone to take responsibility. The primary culprits - Jim Dixon (the dispatcher), Wayne (the driver), Russell Gooding (the account manager), Kendra (the service rep).

8. A

   Angie

   Source: MoveAdvisor

   10 Sep 2015Paid C$11,000

   Disappointing.

   I would never recommend this company. First I contacted a company to come in to give me an estimate. (I don’t remember this company name), they were very polite. I accepted their estimate and gave them 20% down which was all that was required. I guess they contract to other Transport Company and unlucky I was I received AMS Transportation. The day before my scheduled pick up I received a call from the truck driver to let me know what time he would be. The day of my pick up he called me again to let me know where he was and how long he would be. So the transport truck arrived at my front door and the guy introducing himself was not the guy that called me the night before or that day. (Didn’t let him in my house). We both called AMS transport to speak to TINA (a dispatcher) who told me that she did not know who the guy was and that it was my fault trying to tell me I must have booked with another transport company as well. About half hour later the first truck driver called me and explained that TINA never received his confirmation email to accept the load so she got another driver to come in. RED FLAGS I SHOULD HAVE CANCELED ON THE SPOT. If she didn’t know what was going on how am I supposed to trust these people with my items. Once that was clear the truck driver was inventorying that home with stickers and the movers showed up. These guys were great!! Kind, hardworking and DIDN’T BREAK ANYTHING. Once the company had all my items at their lot. The next day TINA calls and says they will not release my items until they receive full payment. (WHAT THIS WASN’T AGREED TO). Frustrated I paid her in full the morning. She told me that my shipment will be gone in the next day or two. After numerous calls and voice messages and emails NO ONE likes to call back or reply. I am 65 and my husband is 72 and we slept on the floor with no furniture for 3 weeks. Once we finally got a hold of TINA she gave us STEVE’S number apparently this is the gentlemen who has my items. Well Steve wasn’t happy at all anytime we called him. Once he showed up at my house he was RUDE and NOT pleasant. He was in the truck throwing my items on the driveway, yelling at the movers and continued to tell ever one to hurry up so he can leave. Well with this all done I have a ripped couch, missing items and a number of broken items that are from home country that will never be replaced. All my items were bubble wrapped and wrapped with fabric sheets all in plastic totes. Again AMS TRANSPORTATION doesn’t answer there phone. I am now out of my insurance they claim to cover for damaged items. If you can avoid this transport company they are nothing but headaches and stress.  .

9. M

   Michael

   Source: MoveAdvisor

   26 Feb 2015Paid $11,700

   Deception and fraud.

   We contracted with Relocation Services Global (RSG) for our move from the San Diego, CA area to the Toronto, Canada area.  Jim Dixon was our contact at RSG.   RSG has a website that professes that they are the largest international moving service, and among other things says.

10. C

    Catmac

    Source: MoveAdvisor

    3 Sep 2014Paid $3,660

    Stay away from this company.

    I would highly recommend not using this company. Contractual commitments in regards to delivery pick up and receipt were missed on both counts. Communication with sales and dispatch was poor to non-existent. The exception was when the company was looking for payment. AMS did keep telling me they would keep me informed of what was happening in regards to delivery of goods but never did. They missed every callback promised. Payment policy required full payment before receipt of goods which is contrary to all three former companies that I have utilized in the past. Standard practice with these former companies was nominal deposit; 50% of balance paid when goods picked up;and remaining balance paid when good delivered to home. Lastly the goods were delivered by one driver who was not aware that one item was an antique piano. If my landscapers did not arrived during delivery and had not been willing to assist with getting this item in the house, I am wondering how it would have been delivered. The AMS driver would not have been able to deliver this heavy item on his own. Not a company I would recommend or ever utilize again. .