29 Jun 2022 · MoveAdvisor
1.0 out of 51.0
I generally do not write derogatory reviews but rather vote with my pocket and elect not to give my business to them as my experience can be an outlier. However, this company seems to capitalize on the fact that repeat customers, especially for international moving, is not a part of their business plan and they treat you as such. I was moving from Ohio to Quebec, a distance of around 500 miles, a move size of a small 2 bedroom apartment. During the initial discussions, we were told the move would take 3-5 days. Long story short, it took 25 days of miserable calling, poor customer support and “you will get your shipment when we are ready” attitude. I had taken vacation for 7 days after my pickup date. When it was clear I couldn't just be twiddling my thumbs sitting in my empty new home, I told them to take their time and make sure it is delivered in 14 days and I will return - they were agreeable and said they will keep it in storage and deliver it at that time. So I went back to work in the States. I return on day 14 and they tell me it is my fault the shipment is not delivered as I "did not want the shipment between days 7-14 when they wanted to deliver it." Had we been treated humanely, I actually would have understood this delay. However, a few things frustrated me:
I spoke with 3 people at the call center when things were getting delayed. At the end of almost every conversation, they said they will look into it and give me a call back. I was called back 1/6 times, the one time was the manager calling angrily on the phone saying that nothing was promised to me and that it was my fault my luggage had been delayed and it was actually my fault for not being available from day 1-25.
I was told when signing the final contract on my moving day that the “shipping delivery date” should be left empty as the exact date cannot be specified. But if I had discussed something with the dispatch, it will be honored. 25 days later, I saw this same contract that I signed and I now see “carrier’s convenience” written over the delivery date.
All of my boxes, furniture and bags have grime/moisture on them. Some of my bags have black footprints on them. It was a stormy few weeks while my furniture was in their storage and I wonder if there was a leak.
Long story short, my experience was that AMS is a company once they have your money and furniture, they don’t care at all as the chance for repeat business in this industry is low anyways. If you have no choice but to go with AMS, I would advise that: you do not make the full payment until your goods are delivered. Write in every empty part of the contract as they will write things in there AFTER you have signed. Once you have signed, request a copy of the contract to avoid these illegal alterations.
Read more