AMS Transportation Services Inc.

Reviews

Dated rows only. Movers cannot pay to add, alter, or remove a review here. Licensed rows carry a small source label. Reader reviews are read by a person before they go live. How we handle reviews.

1. M

   Mayada E.

   Source: MoveAdvisor

   16 Jan 2017Paid $2,700

   Great Job !

   I was connected to this company through TLC moving consultant Pat Walsh to move from Nashville to Montreal. Everything went great as discussed. Great Service ! Drivers were on time and movers were very careful with our furniture and they were very friendly. I strongly recommend this company.

2. G

   Gene

   Source: MoveAdvisor

   28 Mar 2015Paid $2,500

   Good overall.

   They have delivered all my items from Saskatchewan to Boston in couple of weeks, nothing damaged or stolen, all was carefully wrapped, no problems across the border. I did experience problems others had - one day late for pickup (well things happen on the road), poor communication (they do keep in touch though, just relax), charge money right after pickup and before delivery (strange, but again relax). We all chose them because the quote was cheap (got mine from Relocation Services Canada), other moving companies were offering 2-3 times more than these guys, so you might as well forget those negative moments. Overall, they do what they are supposed - deliver goods from point A to point B cheap. In the end, I was pleased, so to do these guys a justice I am giving them excellent rating.

3. E

   Esmeralda F.

   Source: MoveAdvisor

   9 Jan 2017Paid C$3,398

   Moving satisfaction.

   I moved from London, On. to Sherwood Park, AB two years ago. I am moving back to London,On. and I am looking for the services of AMS transportation again. I am satisfied with their service, the only negative part I can say the arrival was a little longer than expected, but we advised that that could happen so we were prepare. If we look back at the positive things that happened I would say that it was worth it; even they helped us to assemble the beds. I think that if you look for the good things in people that is exactly what you are going to find in response, and these people were very good.

4. R

   Rachel

   Source: MoveAdvisor

   17 Jun 20181-bedroomPaid C$3,700

   Inappropriate Moving Staff.

   Like many others, I did not book AMS. I booked with Bruce from Regional Moving. Before I get too deep into the review, I want to say that overall I was happy with AMS, though not particularly happy with Bruce, but later I'll touch on the piece that brought me to two stars. Yes, it did take WAY longer than I expected to get my belongings. Bruce told me that with a May 1 pick-up I "should" be able to get it by May 7, but in my naivete I did not make him commit to that date. After I found out AMS was going to be moving me, I googled them and found all the negative reviews. I told Bruce on April 30 that my main concern was when I would get my belongings, and he said he'd call Monday morning and find out. STILL WAITING FOR YOUR CALL, BRUCE. So they picked my stuff up on May 1. That went well. They were quick, they were polite, and they went out of there way to super extra wrap everything to make sure it arrived safely. Step 1 complete - I'm happy. May 2 I call them to pay, and it's roughly what I was expecting. It was a few hundred more than the quote, but nobody came out to do an in-person quote and I probably had an inaccurate idea of how much my stuff weighed. May 3 I move to Denver. I get my new apartment, I'm chilling on my air mattress, I'm ready to get moved in prior to starting my new job May 7. I call and ask when I can expect shipment. I find out nothing has even crossed the Canadian border yet (I lived 40 minutes from the border), and that it "might" make it on the weekend truck. I'm told to call back the next week. I call on Tuesday of the following week, May 8. They tell me it's crossing the border that day, and they'll know mid-week when they can schedule delivery. I call them a lot. I want to stress that they were ALWAYS polite. I was disappointed that I didn't end up getting my things until May 14, a full 14 days after pick-up, but I can deal with that, whatever. All of my stuff showed up, and it showed up in the condition it left in. Good news. Bad news - The driver, Phil, was a terrible person. Rick was great. Loved Rick. Rick started moving my stuff in and I guess Phil didn't know that I'd let Rick in, so Phil called me and after I explained that Rick was already inside he asked if Rick needed help. Rick said no. Phil said "You must be a pretty girl if he's saying he doesn't need help". So now I'm uncomfortable, but society has groomed me to deal with [EDIT] comments like this, so I roll with it. Later, Phil does come up. He says "oh yeah, I see why Rick didn't want help". Okay bro, cool it. Then, Phil can't figure out how to put my bed together. He asks me to help, which I do. The cadence there was I explained where a piece went and he would then explain to me where the piece went. At one point he said "After this you'll know how to put your own bed together!" That comment bothered me because I paid for a service, and then was asked to help, and then I basically did the work, and then I was belittled, so I responded "I don't need to know how to put it together, that's what I paid movers for". Phil tries to attach my headboard to my bed, and it didn't come with the bed, so it doesn't fit. At this point he says "This is going to be really loud unless you're celibate". In NO [EDIT] WORLD is that appropriate, but especially not when you're in a place alone with a woman. Overall, Phil was inappropriate, a little creepy, and other women might have been scared to be in a place alone with him. (Rick went back to the truck because I sensed he also hated Phil and didn't want to be around him more than necessary.) Phil should not be working for this company. AMS, stop contracting with Phil.

5. L

   Laurie Z.

   Source: MoveAdvisor · Edson, AB to Summerside, PE

   28 Jun 20234+ bedroomPaid C$12,000

   Do not use this company!

   We are beyond disappointed with AMS and had we known our moving company was going to use them, we would never have gone with them. There is zero communication or accountability. No one knows when our stuff is or when we will get it. We have a house to move into with no belongings. Do not use this company!

6. M

   Mark C.

   Source: MoveAdvisor · Nanaimo, BC

   6 Dec 20223-bedroomPaid C$10,000

   Avoid at all cost

   I would avoid using AMS Transportation Services at all costs. it was only after going through things days after unpacking we noticed stolen items. We tipped the three guys a $100.00 cash each and provided refreshments, I'm pretty sure it was the driver on the BC leg that stole things as we moved from Ontario. He also told me also he doesn't adhere to clocking on and off as a professional driver and told me he puts down he is visiting a friend but really doing deliveries.

7. R

   Rhonda B.

   Source: MoveAdvisor · Saint John's, NL

   9 Nov 20223-bedroomPaid C$12,000

   Don’t do it

   Literally the most incompetent company. Took 6 weeks to deliver my stuff. Pick up was 3 days later than advised and they lost the inventory sheets.

8. L

   Larry P.

   Source: MoveAdvisor · Cleveland, OH to Montreal, QC

   29 Jun 20222-bedroomPaid $3,500

   Buyer Beware

   I generally do not write derogatory reviews but rather vote with my pocket and elect not to give my business to them as my experience can be an outlier. However, this company seems to capitalize on the fact that repeat customers, especially for international moving, is not a part of their business plan and they treat you as such. I was moving from Ohio to Quebec, a distance of around 500 miles, a move size of a small 2 bedroom apartment. During the initial discussions, we were told the move would take 3-5 days. Long story short, it took 25 days of miserable calling, poor customer support and “you will get your shipment when we are ready” attitude. I had taken vacation for 7 days after my pickup date. When it was clear I couldn't just be twiddling my thumbs sitting in my empty new home, I told them to take their time and make sure it is delivered in 14 days and I will return - they were agreeable and said they will keep it in storage and deliver it at that time. So I went back to work in the States. I return on day 14 and they tell me it is my fault the shipment is not delivered as I "did not want the shipment between days 7-14 when they wanted to deliver it." Had we been treated humanely, I actually would have understood this delay. However, a few things frustrated me: I spoke with 3 people at the call center when things were getting delayed. At the end of almost every conversation, they said they will look into it and give me a call back. I was called back 1/6 times, the one time was the manager calling angrily on the phone saying that nothing was promised to me and that it was my fault my luggage had been delayed and it was actually my fault for not being available from day 1-25. I was told when signing the final contract on my moving day that the “shipping delivery date” should be left empty as the exact date cannot be specified. But if I had discussed something with the dispatch, it will be honored. 25 days later, I saw this same contract that I signed and I now see “carrier’s convenience” written over the delivery date. All of my boxes, furniture and bags have grime/moisture on them. Some of my bags have black footprints on them. It was a stormy few weeks while my furniture was in their storage and I wonder if there was a leak. Long story short, my experience was that AMS is a company once they have your money and furniture, they don’t care at all as the chance for repeat business in this industry is low anyways. If you have no choice but to go with AMS, I would advise that: you do not make the full payment until your goods are delivered. Write in every empty part of the contract as they will write things in there AFTER you have signed. Once you have signed, request a copy of the contract to avoid these illegal alterations.

9. E

   Emma S.

   Source: MoveAdvisor · London, ON

   13 Jan 20201-bedroomPaid C$3,000

   Long distance move.

   Warning !! Horrible horrible company. They use a person named Bruce . If you get a call from him hang up immediately. Be aware. they were late for 5 days. don't believe their promises.

10. R

    Rony R.

    Source: MoveAdvisor · Toronto, ON to Grand Falls-Windsor, NL

    16 Sep 20191-bedroomPaid C$3,400

    Very dishonest, Cheat.

    They use a person named Bruce . He will make false promises. Then AMS will come into the scene. Movers are very disrespectful, rude. Will quote you so high that you can’t pay. Then they will threaten you to garbage your stuff. Beware.