Arpin Van Lines

Reviews

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1. E

   Eve

   Source: MoveAdvisor

   2 Aug 2017Paid $1,000

   No problems.

   Going through my first military PCS move, had no problems with this company. The customer service was responsive and friendly. As it was a summer move (busiest season) they could not tell me until the day before who would move me, but a moving company came as scheduled. My items were taken away and put in storage for about 2 months. When I reached the destination, it was July which is one of the busiest months, but every single one of my items were delivered to me by a different moving company within a week, with minimal damage. Obviously you should take pics of the condition of furniture before moving, and move important documents, valuables, or sentimental items yourself.

   Response from Arpin Van Lines

   Hi Eve, Thanks for the awesome review! Glad to hear things went well. If you ever need anything else, please let us know! All the best, Arpin Van Lines.

2. R

   Rrr

   Source: MoveAdvisor

   25 Nov 2015Paid $1,600

   Arpin.

   If you cherish your belongings and don't want to get scolded for not having certain things disassembled after you were told by the estimator, "our movers will disassemble-This is included in the estimate"- pass on this company. I was also told I should have used another destination to have my furniture stored because this one was too far.. or should I say scolded once again. Help seemed to be hired on the spot for unloading. The worst part of this misery was the crew dented my brand new aluminum door in three places without even bringing it to my attention.. just a little surprise for the family that purchased my house. To top this off there wasn't even an apology. Of course this didn't surprise me after my biggest scolding, for not having my wifes treadmill taken apart which I wasn't told I should do by the estimator. I called the companies office and reported the dented door and was told I would receive a call. Guess what? I never received one. Also I must report the broken legs off my couch and the dents and scrapes on my brand new $900.00 dresser! I learned my lesson.

   Response from Arpin Van Lines

   Hi Rrr, We're sorry to hear about the issues you had with your move. Please send your registration number and name on the account to "arpincare@arpin.com" so we can look into this for you. Thank you for bringing this to our attention. Sincerely, Arpin Van Lines.

3. P

   Patricia M.

   Source: MoveAdvisor · Carolina, RI to North Kingstown, RI

   21 Aug 20232-bedroomPaid $1,209

   Arpin Moving Co.

   Do Not under any circumstances use this mover. They deliberately created chaos in my home.Then they went in for the kill when they put my boxes in my apartment. They stole the picture I had personally wrapped myself. I told them it was my pride and joy. Well they took that and my area rug. These guys are professionals at stealing your life’s most important family possessions; and the management could care less.

4. J

   Joelle L.

   Source: MoveAdvisor

   27 Jan 20233-bedroomPaid $15,062

   6/3022-7/1/22

   We moved from Coon Rapids, MN to Wentzville, MO. The process started on 6/30/22 with packing and partial loading of the AAA Movers/Arpin Van Lines truck. Loading was completed on 7/2/22 and the truck headed out before noon. The reason for this claim is the condition of our furniture and personal items after the move. A wood file cabinet was damaged beyond repair, a pine cone Christmas tree stored upright was turned on end and two 16 pound bowling balls tossed in for good measure. The binding of our wedding album was crushed. Various kitchen items missing include a stainless steel stock pot and 3 cookie sheets. We have 2 LCD television sets, both carefully packed in the original containers along with one streaming box, packed in original carton and enclosed in the smaller of the 2 displays. That display was removed from the original carton and both remote controls were missing. A half dozen current Trains magazines are also missing. The cost for all this was quoted at $13,302.03. After we agreed, it was changed to $15,062.04. The original quote specified Full Replacement Value Protection, zero deductible. The higher quote Arpin 7055-0297 somehow did not include this spec. The time we spent documenting all the damage went right out the window. We received a check for $33 – an insult. We are requesting $570 due to the extent of damage and disregard in handling our property.

5. D

   Donttrust T.

   Source: MoveAdvisor · Boston, MA to Santa Fe, NM

   20 May 20223-bedroomPaid $5,000

   Dishonest, untrustworthy, take no pride in their work

   Moved from the east coast to the west. After loading the truck they claimed it weighed more than they expected and demanded more money up front, knowing the new owners were taking possession of our house the next day so we had no options. Similar low life behavior when we arrived. Home office behaved like wise guys, making threats if we pressed the issue.

6. J

   Jen M.

   Source: MoveAdvisor · Newport, RI to Colorado Springs, CO

   24 Jun 20214+ bedroomPaid $15,000

   CRIMINALS work here!!

   We are a military family. They went into our “do not pack” area and stole high end items including my engagement ring. Please refuse their service to avoid being violated.

7. J

   Joe G.

   Source: MoveAdvisor · Arlington, VA to Austin, TX

   24 Jan 20204-bedroomPaid $10,329

   Arpin - Do not trust.

   Arping moved us cross country. It was filled with issues from the beginning. From Driver to missing items to lack of accountability. 1. Driver said he didn't trust the people he hired but reassured that he will oversee everything and ensure our move will be seamless. 2. Items were not properly inventoried, driver informed us he didn't have time to do everything and properly inventory. 3. Result: Didn't realize it until unpacking that a number of items were missing, mirror, two tv wall stands, other valuable items. Response from corporate Arpin incredibly disappointing. In short, they shrugged their shoulders and stated we had no recourse. They cannot be trusted.

8. J

   John E.

   Source: MoveAdvisor · Ridge, NY to Mooresville, NC

   4 Jan 20204-bedroomPaid $4,403

   Damaged furniture.

   We had a terrible experience with our move from NY to NC. We had several items of furniture damaged, garment boxes crushed. They never delivered our 3 drawer file cabinet, which contained very important documents. When we realized it (about 2 hrs. after they left) that they didn't deliver it we called and they had to drive back 150 miles to deliver it. And when they did, they came back with our outdoor furniture umbrella base also. About 2 wks. later I went to use my 6' ladder to find out they never delivered it. We called, and they had to have it redelivered on another delivery. We hired Charles Wood and Sons, who I assume Arpin contracts them out. When we had a sales person from the company come to give us an estimate, he assured us that they use only their own people and don't hire out. Well when they showed up to do our move in NY two of the workers had on "Lopez Moving Company" t-shirts on. Clearly not Arpin employees. And when they unloaded us in NC they had two people from Charlotte NC which is about 40 miles from us. Clearly not Arpin employees. So I would stay away from this company. "Do not hire".

9. V

   Vera F.

   Source: MoveAdvisor · Woodbridge, NJ to Old Bridge, NJ

   8 Nov 20191-bedroomPaid $600

   Broken dresser mirror.

   Movers from Arpin Van Lines broke dresser mirror only because of one mover's stupidity to put large nails instead of small ones when he tried to put dresser back together. They got so upset that they called Ryan in his office. I filed the claim and after calling, emailing, etch for 2 month I got a ch for $25. Dresser is part of bedroom set which cost $4000. That mirror can not be repaired. Only replaced. I was told at a Glass Shop it will cost $400-600. That is an example on what kind of people are Arpin Co- 'the industry leaders' for 100 yrs - they are a bunch of cheap liars.

10. R

    Ramez F.

    Source: MoveAdvisor · Alpharetta, GA

    14 May 20194+ bedroomPaid $13,000

    Don't use.

    Arpin has provided an absolute nightmare. They were late delivering my goods, they lost some and damaged others, but refuse to pay or acknowledge. They have been giving me the run around and refuse to admit their mistakes. They acknowledge losing my Futon but refuse to compensate me for it. I've spent the past 4 months trying to get what's owed to me, but I cannot get anything from them.