Arpin Van Lines

Reviews

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1. E

   Emily

   Source: MoveAdvisor · Nashville, TN

   19 Dec 20184-bedroomPaid $7,500

   Terrible!!

   I would rate them a zero if it let me. DO NOT USE THEM!! I got a quote from Arpin, however my job was moved over to Dolphin Moving Systems. Arpin should drop this company from their business and it's their fault for allowing this to happen for their clients. The driver knowingly put our couch cushions in someones else's section on the truck. He "couldn't get to them" when they delivered our items, so assured us he would bring them back by once he did another delivery. Phone calls, texts, etc. later, we filed a claim and the joke of a company Dolphin said that our $4,000 couch would only need $100 to replace cushions. We also had a deductible, so essentially they are paying nothing. I tried desperately to get my cushions back before filing the claim and due to their negligence and extremely poor customer service, I am out the $900 for replacements. They also denied the claim for other items "not on the inventory list", which is bologna because they packed our house and chose not to put some things in a box or with a sticker. STAY AWAY UNLESS YOU DON'T WANT YOUR STUFF BACK.

   Response from Arpin Van Lines

   Dear Emily, We are sorry you were dissatisfied with your relocation. In order to look into your complaint, please provide your full name and shipment registration number. Thank you, Arpin Van Lines, Inc.

2. A

   Allura

   Source: MoveAdvisor

   1 May 20183-bedroomPaid $2,600

   Ernie McNab from ARPIN Clearwater area.

   The following review is my opinion and experience: This company seems fraudulent and should not be allowed to operate in the state of Florida. I have moved many , many times in my lifetime, and this was the worst experience that I have ever had. There are too many reasons to list here as I am still exhausted from the move but I will touch on the "highlights". First, the movers showed up to with one man and one small women. What should have taken approximately 4 hours, took 9 hours. I had to rearrange my closing, and make two trips instead of one of car loads. Then I was told by Kim (works for Blue Dolphin Moving and Arpin) that she "hates" her bipolar boss, Ernie McNab, and that he "makes" everyone pay cash before he will deliver their furniture/items. Well, I thought that was odd telling me that after the truck was completely loaded and they were about to leave. Then, I was told that my belongings weighted 9,000 pounds, but that she hadn't weighed the truck BEFORE it was loaded. What? I have never owned 9,000 pounds in my life, even when I owned a house much bigger than the one I moved from. I was called by Ernie and he spoke to me like he was from the Mafia, and "made" me sign the new contract agreeing to the new price. Then, before the final delivery (my things were in storage for 22 days) I was told a time they would be at my house. Then I was told that I HAD to pay a cashiers check. I told them that the CONTRACT stated that I could pay with a visa, why are they requiring cash? No one would respond to me. I called the office again and finally got a hold of someone (Operations Manager?) that said I could pay with Visa after all, but that my delivery would now be at 11, not 8 as originally stated because they now had "boxes" to pick up for someone else. Okay, so now I'm delayed because you have to pick up boxes?? THEN, I tried to call Kim from BLUE DOLPHIN (somehow associated with Ernie McNam from Arpin who was my POC) and I received NO RESPONSE. NOTHING. I contacted Ernie and he refused to tell me what time the movers would be at the house and IGNORED ME. It was clear my belongings were being held hostage until I agree to pay with a cashiers check. I only found out the time of the delivery by calling the office the morning of the move when they finally answered (after 8 am), that I would have a delivery around 11, but that "CASH" was "preferred". The message was clear, no cash, no delivery. I did not sleep the entire night before, wondering if I would ever see my belongings again!! I am contacting local, state and federal authorities, the BBB, judicial representatives and an attorney!! This man is Fraudulent under CONTRACT LAW, at a minimum. I found out that he's not allowed to move people in GEORGIA, that they had so many complaints he's been banned! FLORIDA needs to do the same, and I hope I help to end his harassment and criminal activities. Please, don't ever use this person/companies to move. Kim from Blue Dolphin is just as culpable as she ignored my calls and texts trying to find out the time she would be delivering my furniture, causing me major stress! Also, remotes and parts are missing along with scratched/damaged furniture!

   Response from Arpin Van Lines

   Hello, We are extremely sorry you are displeased with your relocation. In order to research your shipment, please provide us with your name and shipment registration number. Thank you.

3. E

   Ebonie D.

   Source: MoveAdvisor · Oak Harbor, WA to Enid, OK

   1 Mar 20182-bedroomPaid $5,374

   Stolen Property.

   We contracted ARPIN Van lines to move our house from Washington State to Oklahoma State in December 2017. When packing up the house there were valuable items left in the garage for pick up, including brand new toys, classic car parts, fans, etc. I packed up the kitchen myself but one of the boxes were full of control substances such as Zyprexa that were prescribed to my husband. ARPIN used Golden Services as a third party mover. All of these items including the prescriptions were stolen from us. When we made a claim we were told that since the items were not on the inventory there was nothing that could be done. I tried disputing the decision but they never called me and denied the dispute as well. The movers never added the items that were taken from the garage to the inventory so we did not know the items were stolen until we unpacked our boxes. Another item stolen was a keyboard. This item was on the inventory list and when our belongings were brought to our new home, the driver was informed that the keyboard was missing. We were told to take it up with corporate. Even that item was denied on our claim. Not only were we stolen from but the furniture that did come was damaged including our sofa, dining room set and bedroom set. We paid for our furniture to reassembled and the movers did not do that either. Also we were quoted that the move would only take a week. It took to two weeks. The most concerning issue here is the stolen prescriptions. That shows a huge problem with the employees this company uses if prescription drugs are stolen. During the claims process the person handling our case was Carolann. She did not return calls and was very hard to talk to and did not listen to our complaints. I have filed a police report and will be taking other steps. Do not use this company they will steal from you and then blame you for it.

   Response from Arpin Van Lines

   We’re very sorry to learn that you are not satisfied regarding your move with us. A review of your signed and dated shipment paperwork indicates our mutually agreed upon delivery dates were December 25, 2017 through January 2, 2018. Actual delivery was December 30th. Regarding your claim, we additionally find in a re-review that the decision of Movers Settlement Group is valid. There were no written exceptions taken by you either at origin or at delivery referencing any missing or damaged items from the shipment inventory. We did advise you that, if you felt items were stolen, you should file a police report. There is also a federally mandated arbitration program available to you should you not agree with our position taken. An Arbitration Brochure was included with the letter dated February 26, 2018 to you. We sincerely wish you success in your new home.

4. Z

   Zach

   Source: MoveAdvisor · Peoria, IL to New York, NY

   18 Dec 20173-bedroomPaid $6,000

   Terrible.

   This company is the worst. There is a reason there are so many terrible reviews on almost every major review site. They gave us a 2 week window and then were a week late beyond that. When they finally arrived much of our property was damaged, which was not surprising after I watched the way they handled our belongings. Nothing was wrapped in any kind of protective padding. I watched them set our couch down sideways directly on a dirty New York City sidewalk. Our dining room table had multiple chips and scratches. Many items were damaged and whole boxes missing. The bill was over $2000 more than the “estimate.” I submitted a request to the claims department for compensation for all the damage they did. Every single claim was denied with explanations that made no sense. Throughout the whole process we had one contact person who was really difficult to get ahold of and often would not even return our calls. These people are true crooks. Avoid this company at all costs.

   Response from Arpin Van Lines

   Hi Zach, We're sorry to hear that you're still unsatisfied from your move that took place in 2015. We apologize for being late, but our records show that it was two days and not a week. Your paperwork shows 8/3/15 as the last day of your delivery spread and your shipment was delivered on 8/5/15. As far as the damages, our Claims department sent you a detailed description of each item and why they were denied, ranging from pre-existing damage to items not being notated as damaged upon delivery. The department did not receive a response from you regarding further consideration. As for the price increase, your actual weight was higher than your estimated weight, which would explain the increase. Sincerely, Arpin Van Lines.

5. J

   Jamie

   Source: MoveAdvisor · San Marcos, CA to Queensbury, NY

   1 Nov 20174+ bedroomPaid $9,500

   Horrible! Worst Moving Company Ever!

   Priority Moving and Arpin Van Lines are the worst moving company! First of all it took us a full month to get our stuff! Then they didn't even have a truck ready for us come loading day even though I booked the day 2 months in advance. So our stuff got put on a temporary truck, put in a warehouse for a month and then schlepped onto another truck only for it to arrive and have to be put on 2 U-Hauls to be delivered to us..WHICH WE HAD TO PAY EXTRA FOR! Due to all the moving of our stuff so many things were damaged and I'm talking damaged beyond repair. Multiple items our ours went "missing" and never arrived on the truck. Come to find out that the multiple missing items were never inventoried by Priority Movers in San Diego so who knows what was done with them. Filed a claim with Arpin for the missing items only to be denied because they were not on the signed inventory list I signed when we left and when our stuff arrived. Like I was able to go line by line to make sure everything was accounted for and packed in boxes for an entire 4 bedroom house when things are just labeled "Misc. Bedroom". How am I supposed to know what that is. It's like the make it easy for them to deny claims for missing items. NEVER AGAIN and nor will I recommend Arpin to anyone else..EVER!

   Response from Arpin Van Lines

   Hi Jamie, We truly apologize for the delay of your household goods. Although your shipment was two weeks late, and not the month that you stated, regardless, it doesn't excuse the lateness. As for the two U-Hauls, the shuttles were necessary due to the limited access to your home. These potential charges are outlined on your Order For Service. As for your claim, we will reach out to the Claims department regarding your concerns to see if anything else can be done. Again, we apologize and hope that you're settling into your new home. Sincerely, Arpin Van Lines.

6. B

   Brian

   Source: MoveAdvisor

   26 Aug 20174+ bedroomPaid $20,000

   We were appalled by the total lack of care.

   We were appalled by the total lack of care shown the by moving company. They never once contacted me. The only contact was from an online survey company that had us record a video of our house. They never went over the survey with us. They did not contact us to tell us they were not going to show up on the scheduled date. I only found out the day before when I called to ask what time they were coming. Over the next two days, and many phone calls on my part, I found out that there was no driver assigned to my move. When the driver did show up 4 days late, he and the packers complained that they were not getting paid enough. The packers took no care in protecting our items. We continue to find empty tape rolls in our boxes. They added massive amounts of paper to some boxes, and if to bulk up the weight and pad their pockets, yet mattresses and many other items were not boxed or wrapped. The truck had an obvious water leak, as evidenced by the water damage on some of our items, including the finish on my wife's antique piano being destroyed. The driver repeatedly ridiculed our religion. At our new house they refused to unpack our items. We have an extensive list of items broken, many irreplaceable. The driver lied about the condition of our items, but we have pictures before the move to prove condition. Too bad the insurance won't dry the tears of my children, which I get to face every time they find another precious item destroyed.

   Response from Arpin Van Lines

   Hi Brian, We're very sorry to hear that this happened to you. We have spoken to the agency that the driver reports to along with the driver. Thank you for your feedback and we hope you're getting settled into your new home. Sincerely, Arpin Van Lines.

7. V

   Victoria

   Source: MoveAdvisor

   21 Jul 20172-bedroomPaid $6,300

   Arpin.

   Please do not use this company. I am writing this review so nobody has to go through the same horrible experience that we went through. They came and evaluated our stuff, came up with a price, and scheduled the movers to come pick up our stuff. The company made it very clear they could drive our stuff across the company and have it to us by the time we got out there (2 weeks from when they picked it up). Two days before it was supposed to get to our new home we called the company to check on the status. They told us our stuff had not even left yet!! It had been sitting there for 2 weeks and nobody bothered to tell us. They then said it would be sent out Friday at the latest, well come Friday they didn't have a driver scheduled and they said Monday at the latest. Come Monday at 4 pm, they still did not have a driver so long story short our stuff did not leave til Wednesday (3 weeks from when they picked it up). THEN it finally got to CA from PA on Monday and they said the earliest they could deliver our stuff was that Friday. A FULL MONTH from when they picked it up. This whole process was so upsetting and overwhelming not just because of the process but because of their customer service as well. We were lied to multiple times, they put us in between arguments with another company, they made us pay them fully which they did not deserve in the slightest, and they refused to pay for our food. They would only pay 50% of our food receipts up to $150/day which between two people is not a lot. They also would not pay for our dog boarding since they had our crates. They did noting for us and if we didn't follow up with them constantly then our stuff would probably still be in PA. Please please do not use this company as I do not want anyone to have to go through this.

   Response from Arpin Van Lines

   Hi Victoria, We apologize that your shipment took longer than expected to arrive at your residence, but please know that we did everything we could to get it to you as soon as we could. We understand that you had other expenses, however, we're only able to reimburse for hotel and restaurant receipts. If you have any eligible receipts, please let us know so we can take care of that for you. Again, we are sorry for the delay and hope that you're getting settled into your new home. Sincerely, Arpin Van Lines.

8. T

   Terry M.

   Source: MoveAdvisor

   23 Mar 2017Paid $9,000

   Arpin International.

   Had a sealed shipping container shipped internationally door to door. In route they chose to break that seal and place the goods in a truck for delivery without my consent or presence. Untrustworthy, unethical, and unprofessional.

9. R

   Robert G.

   Source: MoveAdvisor

   25 Aug 2016Paid $15,000

   Arpin Van Line Subsidiaries are Awful! Beware!

   Arpin Van Lines nor any of its subsidiaries contacted me until six days before the packout date, despite my having booked them two months out. Then within those six days had two (Park United and Western Express Forwarding)of the subsidiaries of the same company (Arpin) contact me to conduct move surveys. Neither knew which was supposed to have my contract. I conducted a video survey with Western Express. We then found out from Arpin that they did not have my contract, that Park United did. After multiple phone calls and emails to Arpin, Park United called the evening before my packout to conduct a phone move survey, which was a separate debacle.  From this point until the delivery was scheduled I had terrific contact through Kenny Jimenez. The packers showed up late both days, however did a fantastic job packing and were extremely courteous. The moving/loading crew showed up ontime initially without any contact before the morning of. However, contrary to my advisement to the packing team and Mr. Jimenez, the loading truck/crew showed up with an 18-wheeler, which could not fit down my street. After three hours they obtained a Uhaul to move my HHG from my house to the moving van. They seemed very nice and courteous, however, I realized after the fact that I had been duped. The driver annotated nearly every piece of my furniture as broken, scratched, gouged, rubbed, etc. I have dozens of items that arrived in great condition contrary to being listed on the inventory as being gouged, dented, and scratched etc.          The delivery crew showed up, some who were unfortunately unable to communicate with my fiancé or I, due to not speaking any English. Anytime I was out of the room, the team leader, Leonardo, was making repeated advances towards and borderline sexually harassing my fiancé.  They were in an extreme rush to get the job done the entire time they were at our home. They unpacked all of the boxes as requested but were not able to reassemble any of the furniture that the loading crew had disassembled, due to “not having directions”. They were in such a rush that they missed small pieces in the packing paper, dumped boxes onto the floors and into closets, and then stole my Nintendo Wii and some of it’s accessories. They did not end up unpacking all of the boxes, as they were rushed. Leonardo was noticeably exasperated that I was taking my time filling out the loss/damage notification form, and explained his boss was unhappy that he and his team were still at my residence. The cost is a guess, as my employer paid for it.

   Response from Arpin Van Lines

   Hi Robert, We're sorry to hear that you were unhappy with your moving experience. For any damaged or missing items, please file a claim with your customer care representative so this can be looked into as soon as possible. We will also be speaking with all those involved with your delivery in regards to your comments. Thank you for bringing these issues to our attention. Sincerely, Arpin Van Lines.

10. M

    Mmonahan

    Source: MoveAdvisor

    21 Jun 2016Paid $7,500

    Worst move everrrrrrrr.

    Where do I begin.. It took 2 weeks the get a quote they are currently 3 days late and my pregnant wife and I will have to sleep on a blow up mattress with a suit case until they arrive. They have no care or understanding for your needs. You are essentially paying them to book other jobs along the way. I'm fine if your late just tell me when you are coming. They couldn't even do that. This is not 1970 where there are no cell phones and there is no gps. These people should just sto doing business and make the world a better place.

    Response from Arpin Van Lines

    Hi Mark, We definitely understand your frustrations about the issues that you had with your move. We have spoken to the agent responsible for the delivery of your shipment and all parties involved are aware of the situation. Thank you for your patience while we resolve this for you. Sincerely, Arpin Van Lines.