Bravo Moving

Reviews

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1. S

   Spencer H.

   Source: MoveAdvisor · Sacramento, CA to San Diego, CA

   18 Jan 20251-bedroomPaid $3,600

   We used Bravo Moving to help my mother in law

   We used Bravo Moving to help my mother in law and they were truly wonderful. Unfortunately, her new condo only had one working elevator for the whole building which it made a little more difficult especially with a bigger china cabinet she had. When I tell you these men literally put the piece on their backs and brought it up the stairs. They were amazing!

2. A

   Ashley B.

   Source: MoveAdvisor · Agoura Hills, CA

   17 Jun 20241-bedroomPaid $2,800

   Bravo Moving is the best honest company

   Bravo Moving is honest, reliable and has the best prices for moving. They are Direct Movers and not a third party. Jennifer P. Is excellent with customer service. Thank you Bravo Moving! We will use your company for all future moves. Ashley :)

3. E

   Emil F.

   Source: MoveAdvisor · American Falls, ID to Des Moines, IA

   18 May 20262-bedroomPaid $1,000

   They have been committing fraud with me for a long time

   These people are fraudsters. They have scammed me of more than $1000. They still owe me $1000. They took a lot of my belongings and also took moving charges and delivery charges from me in advance. They have been committing fraud with me for a long time. I will report them to the authorities, and I want the authorities to properly investigate and focus on checking their activities. I want strict action to be taken against them because they cheated me and caused me a huge financial loss.

4. K

   Kacsa H.

   Source: MoveAdvisor · Savannah, GA to Alton Bay, NH

   18 May 20262-bedroomPaid $1,200

   Unfortunately, things became stressful once the actual move started.

   This review is long overdue, but after my move from NYC to Las Vegas, I finally wanted to share my disappointing experience with Bravo Moving-Out of State & International Movers. At first, the booking process with Andy was smooth enough, and that gave me confidence in choosing them. Since there wasn’t a lot of information available online about the company, I took a chance based on a few decent reviews and their mid-range pricing. Unfortunately, things became stressful once the actual move started. While Sergey and his co-worker handled the pickup professionally, I later found out that the company works with other carriers for national moves, which was not clearly explained upfront. That was frustrating because I expected a more direct and organized service. The biggest problems came during delivery in Las Vegas. I live on The Strip, where moving logistics are already difficult, but the driver repeatedly got lost and missed the scheduled delivery window. My building requires advance notice for move-ins, so this caused major inconvenience and unnecessary stress. I had to spend a lot of time coordinating with dispatch and rescheduling everything for the following day. Although Vitaly from dispatch remained calm and polite throughout the situation, communication overall could have been much better. By that point, my patience was completely gone due to the delays and confusion. Thankfully, my belongings eventually arrived without damage, but the overall experience was far more stressful than it should have been. For a long-distance move, reliability, timing, and coordination matter just as much as keeping items intact — and this company fell short in those areas. In the end, while there were a few professional employees involved, the delivery issues, poor coordination, and lack of transparency made this move far from a positive experience.

5. N

   Nasim B.

   Source: MoveAdvisor · San Diego, CA to Delaware City, DE

   18 May 20262-bedroomPaid $1,600

   Bad

   I honestly don’t know where to start with this disaster of a moving experience. From the moment I called to get a quote, I should’ve known something was off. The customer service rep seemed like they were barely paying attention, mumbling responses to my questions and rushing me through the process. Against my better judgment, I went ahead with the booking, thinking, 'How bad can it really be?' Well, it was worse than I could’ve ever imagined. First off, the movers showed up almost three hours late with no explanation, no apology—just a casual, ‘Yeah, traffic was bad.’ Mind you, I live in the middle of a small town, so there’s no way traffic was the issue. When they finally arrived, they had this beat-up, rickety old truck that looked like it had seen better days in the 1980s. I was immediately concerned about the safety of my belongings, but they assured me it was fine.

6. A

   Angela S.

   Source: MoveAdvisor · Los Angeles, CA to San Diego, CA

   7 Apr 20261-bedroomPaid $4,000

   Delayed Move, Unexpected Charges, and No Resolution

   I had an extremely disappointing experience with this company and would strongly advise others to look elsewhere. I only wish I had read the many similar reviews before signing. From the beginning, the process felt misleading. The salesperson, Raphael Eduardo, walked me through a detailed inventory of my apartment and quoted me a price that fit my budget... but only after pressuring me to sign immediately and pay a 50% deposit. On moving day, everything unraveled. The crew arrived late, despite confirming an 8a arrival to meet strict HOA moving time restrictions. After beginning the move, they abruptly stopped and informed me that my contract only covered "1/5 of the truck"... something that was never clearly explained during booking and made little sense given I was the only client scheduled that day. At that point, with my belongings already loaded, I was told I would need to pay an additional $700 to continue. Because of these delays, we left hours late and arrived after the permitted move-in window. I was then required to pay $350 in HOA overtime fees. The unloading process took approximately four hours, pushing the move past 9:30p. The issues didn't stop there. The movers claimed my couch would not fit into the unit and left it in the garage. The next day, I hired someone else who was able to move it in alone without issue, costing me an additional $300. Despite all of this, I still tipped the crew $300. I was told by Dina that the company would address the overtime charges. However, after five follow-up calls and multiple assurances that a manager (Brian) would contact me, I received no response. After escalating the issue via email to multiple contacts, I finally received a reply from the founder, Ali. After weeks of back-and-forth, including a very difficult phone call, no resolution was reached. I requested reimbursement for the $650 in third-party costs caused directly by their delays and handling (HOA overtime and the additional mover for my couch). I did not request reimbursement for the additional $700 charged during the move. Communication has since stopped entirely, and I was ultimately told to pursue legal action. What was initially quoted as a $2,500 move ended up costing me over $4,000 due to delays, additional charges, and lack of follow-through. This was not just poor service... it was disorganized, misleading, and ultimately very costly. I would not recommend this company.

7. L

   Lonny W.

   Source: MoveAdvisor · Oxnard, CA to Medford, OR

   10 Jul 20252-bedroomPaid $14,000

   Extremely Disorganized, Overpriced, and Poorly Managed - Beware

   Bravo Moving showed up several hours late on Thursday afternoon, June 5th without the proper supplies. They had to leave again to buy materials before they could even begin packing. Working hours late into the night in total darkness, they packed and filled a 26-foot truck nearly to the back door - almost completely full. We were told to expect a call the next day, Friday, to confirm our requested Saturday delivery. By Friday noon we had heard nothing. No calls. No updates. No response to two emails. We called multiple times while driving to our new home 700 miles away, no one knew anything. On Saturday, after more unanswered calls, a manager finally contacted us around 1:30 PM. That’s when we learned our belongings had been taken to a warehouse and unloaded into four large bins labeled with our name - and that we might get delivery on Monday. We ultimately received a partial delivery on Tuesday – three days late and missing roughly 20 items, including a split king mattress set (could not even sleep on our bed!), massage chair, dining chairs, end tables, the top shelf of our TV stand, a medicine cabinet, an office chair, a large tool chest, and several boxes. When we called to report this, they were disturbingly indifferent. “There’s no one at the warehouse!” they said and promised someone would call us. We insisted someone go there immediately. Eventually, they sent photos showing the rest of our items still sitting in the warehouse - clearly marked “Bin 3 of 4” under our name. For reasons never explained, they unloaded our fully loaded truck, split it into four large bins, and then a couple days later reloaded only three of the bins into another 26-foot truck for delivery - despite our clear request that our items not be mixed with others’, especially after seeing how poorly they inventoried everything during pickup. To make matters worse, Bravo charged us more than double our original quote after they filled the truck. On delivery, they even left us with items that belonged to other customers. Despite notifying Bravo that we had other people's property; the second delivery driver was completely unaware he needed to pick it up. Several of our items have damage – broken task chair, dented and scratched wood on our bedroom suit, a tear in the office chair back, dented credenza… It took several more emails and phone calls over the next 10 days, along with multiple broken promises of delivery before we finally received the remaining items. The complete lack of accountability, urgency, and follow-through throughout this entire process was inexcusable. This was an incredibly stressful and disappointing experience from start to finish. Bravo Moving failed in communication, professionalism, accuracy, and pricing. I cannot recommend them, in fact, I strongly advise others to look elsewhere.

8. P

   Peter M.

   Source: MoveAdvisor · Los Angeles, CA to Pittsburgh, PA

   16 Jun 20254+ bedroomPaid $35,000

   Do Not Hire

   Do not hire these people. Read the bad reviews and check out better business bureau. https://www.bbb.org/us/ca/los-angeles/profile/international-movers/bravo-moving-1216-1528882/complaints Check out my photos if you want to see how your items will arrive (note: we paid for them to pack and wrap our goods). Multiple boxes just thrown in the truck. Many things (wine, power drill etc) were either stolen or misplaced. We got given someone else's ski gear (worth around $1k). To top it off they deliver my children,s bunks beds and put them together missing many screws (which they had lost) and left a large buffet on it's side (for us to move) after deeply scratching the wooden floor. They hired two people to help them with bringing things in from the truck, but these two new guys were great and kept shaking their heads watching the 2 bravo people bring things in so carelessly. I so wish I had done this first.. Further, they refer your complaint to their insurer (which actually is a bogus non-insurer) . If you complain, prepare to have Ali threaten / intimidate you over the phone. It would be better for you to throw your items in the trash than use this company. So many red flags, I guess it was my fault for not doing enough diligence.

9. G

   Gary S.

   Source: MoveAdvisor · Visalia, CA to Auburn, AL

   7 Dec 20243-bedroomPaid $17,925

   BE AWARE!

   Bravo Moving is a bait and switch operation. They will give you a low bid and even give you a binding not to exceed estimate. They will load their truck with your household goods and then tell you that you have more items then what was on their estimate and they will increase their price. They doubled their price on my move and gave me a new estimate and said if you want your household goods you will have to pay or your items will go into our storage until you pay in full. After paying over twice the estimated price they finally started unloading my belongings and I have many pictures of the unprofessional loading of the moving van and all the damage that was caused. We checked off all the items as they came off the truck and over 50 items were missing. The driver, who did not speak english, refused to see if any of the missing items could be found. I sent Bravo Moving and invoice for the overcharges and they refused to acknowledge their scam and did not respond to the loss/damage claim. I filed a complaint with the FMCSA, which is snail slow, with the Better Business Bureau, which they rejected because Bravo Moving is accredited, which means if you pay them they will protect you from any complaints. The bottom line is that no one will help you get your money back except by filing a lawsuit which will probably cost you around $25,000 retainer fee. Most people will not hire an attorney because of the cost. Also you will have to get an attorney in California to file a lawsuit because Bravo Moving is a very small company and have no agents outside California so you have to file in California. I have research these rip off companies and many people have lost their belongings to these scams. DO NOT USE BRAVO MOVING!!!!!

10. S

    Seulkee L.

    Source: MoveAdvisor · San Mateo, CA to Las Vegas, NV

    5 Oct 20242-bedroomPaid $4,500

    Do Not Hire This Company!

    I hired Bravo Moving based on good reviews. What a nightmare. Once your stuff leaves you, you have no control or protection over it. I lost so many items (not delivered) and all my furniture came damaged. My financial loss is over $2,000. See how they wrapped (or didn't wrap) my furniture. It is very painful to write about this because I have to relive my nightmare. But I decided to do it for other people. I was in Korea due to a family emergency when signing the contract. I had a call with the salesman John. I told him that I didn’t have a sofa, TV, office desk & chair, and bookcase but I have one king-size mattress, stationary bike, dining set, and 5 drawer dresser that I consider big. He didn’t ask further and sent me an email with an estimate of 300 cu.ft. I originally had planned moving by myself, so I already had an idea about the size. I asked him to change it to 450 to be safe. Also, he emailed me that for my distance (from SF to Vegas) it is usually 1-4 days. He put "immediate delivery" in the contract. But I wasn’t aware of different options in “insurance” and John never told me about options of insurance and its implications. On the pickup day (end of July 2024), Daniel told me in a very threatening, rude tone that I didn't report all my stuff and now it is going to be 300 cu.ft more ($1,500 more). He said I have so many boxes. I’m small (5’2”) so I like using banker boxes, which are about ¼ of regular medium boxes in volume. I didn’t agree to it being 300 cu.ft more, but told him that I don't need the dresser and a bike which I believe could save 100 cu.ft. He said then he won't bring my mattress either because without the bike, he can’t support the mattress. What kind of nonsense is this? So if there is a household with no bike, they can't move multiple mattresses? Or, this means he knew I didn't have enough furniture to use as a support. I had to move out that day so I signed the new contract. During loading, Daniel told me not to be around the truck so I couldn’t check if things were checked in properly. After loading he gave me the inventory to sign. It was poorly prepared, I couldn't even read his handwriting and no proper detail at all. Before they left, I looked inside the biggest U-Haul truck with 1,682 cu.ft. There were vertical lines inside the truck to measure the volume. Each line would mean about 100 cu.ft. My stuff stacked up around line 3 from the back. So my stuff was not even 400 in total but they charged me for 750 cu.ft ($1,500 more)! I should have taken a photo of the loaded truck then. Daniel acknowledged but deleted "immediate delivery” in the new contract. He said he would have the office call me that evening about the schedule. No call that day or the next day. I reached out to John and Daniel, no responses. I called the office, Dina picked up and said she would give me a call after checking. Still no call the next day. I called three more times... and she finally picked up and said it won’t be delivered for another week. Apparently, my stuff moved from warehouse to warehouse until it arrived in 10 days, from SF to Vegas. After the delivery crew left, I realized many things were missing. The first thing I found missing was a 3-step ladder from Home Depot. I called the delivery guy, and he came back saying his boss found my ladder in the warehouse and will call me. He never called me. I continuously found new missing items as I unpack - mattress topper, birch hamper, a floor lamp, etc. Almost all furniture had damage (chips or scratches). Many boxes came disfigured and damaged. Things got bursted inside the box, dishes & glasses were cracked. They offered $72.96 for compensation. Just for the lost and damaged items, my replacement cost is above $1,000. But because I didn’t identify the missing items during delivery, it is considered all delivered. And because I didn’t sign up for more expensive insurance, they will cover $0.60 cents per pound per article. And they would put 0 lb for any heavy stuff like the dining table. What a horror experience.