10 Jul 2025 · MoveAdvisor
1.0 out of 51.0
Bravo Moving showed up several hours late on Thursday afternoon, June 5th without the proper supplies. They had to leave again to buy materials before they could even begin packing. Working hours late into the night in total darkness, they packed and filled a 26-foot truck nearly to the back door - almost completely full. We were told to expect a call the next day, Friday, to confirm our requested Saturday delivery.
By Friday noon we had heard nothing. No calls. No updates. No response to two emails. We called multiple times while driving to our new home 700 miles away, no one knew anything.
On Saturday, after more unanswered calls, a manager finally contacted us around 1:30 PM. That’s when we learned our belongings had been taken to a warehouse and unloaded into four large bins labeled with our name - and that we might get delivery on Monday.
We ultimately received a partial delivery on Tuesday – three days late and missing roughly 20 items, including a split king mattress set (could not even sleep on our bed!), massage chair, dining chairs, end tables, the top shelf of our TV stand, a medicine cabinet, an office chair, a large tool chest, and several boxes. When we called to report this, they were disturbingly indifferent. “There’s no one at the warehouse!” they said and promised someone would call us.
We insisted someone go there immediately. Eventually, they sent photos showing the rest of our items still sitting in the warehouse - clearly marked “Bin 3 of 4” under our name. For reasons never explained, they unloaded our fully loaded truck, split it into four large bins, and then a couple days later reloaded only three of the bins into another 26-foot truck for delivery - despite our clear request that our items not be mixed with others’, especially after seeing how poorly they inventoried everything during pickup.
To make matters worse, Bravo charged us more than double our original quote after they filled the truck. On delivery, they even left us with items that belonged to other customers. Despite notifying Bravo that we had other people's property; the second delivery driver was completely unaware he needed to pick it up. Several of our items have damage – broken task chair, dented and scratched wood on our bedroom suit, a tear in the office chair back, dented credenza…
It took several more emails and phone calls over the next 10 days, along with multiple broken promises of delivery before we finally received the remaining items. The complete lack of accountability, urgency, and follow-through throughout this entire process was inexcusable.
This was an incredibly stressful and disappointing experience from start to finish. Bravo Moving failed in communication, professionalism, accuracy, and pricing. I cannot recommend them, in fact, I strongly advise others to look elsewhere.
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