Compass Van Lines

Reviews

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1. S

   Sarah C.

   Source: MoveAdvisor · San Diego, CA to Knoxville, TN

   25 Feb 20221-bedroomPaid $5,000

   20% breakdown rate

   Ah yes, your empathetic, courteous not at all condescending response to a customer complaint almost 365 days later was very helpful. As a legitimate,thoughtful business owner, one would think the owner would acknowledge past clients concerns, comments, grievances, etc and address them to try to make their own business better and improve their customers experience. But hey, I guess that’s why I had to lawyer up to finally get a resolution… and trucks break down 20% of the time as you say. Your consistent negative reviews (minus the ones you’ve clearly scrubbed) and blanket company rebranding make sense.

2. E

   Enid E.

   Source: MoveAdvisor · Canyon Country, CA to Henderson, NV

   21 Feb 20222-bedroomPaid $3,900

   A Real Eye Opener

   WoW, they turned what should have been an easy, exciting move for us, into an ordeal for us a really bad experience. I am fully aware of contracts I am in real Estate,but come on, a 200 hundred mile move started at $4000 ended up $12k said no leave please then suddenly it went down to $4900 this really is whatever traffic will allow. They purposely bury all the added fees on the 6 pages of the contract. Who would have thought they would charge extra for having more then 7 stairs. They all have this scam down to a science. Broker blames carrier and carrier blames broker and in the end nobody takes responsibility. It really is no wonder these places come and go, it’s much easier to rely on family, friends, and u-haul. What a shame! Customer service not good.

3. W

   William A.

   Source: MoveAdvisor · Modesto, CA to McKinney, TX

   7 Feb 2022Partial movePaid $18,810

   Absolutely horrible company, probably not ligitimate

   This is without doubt the ultimate worst company of any industry I have ever dealt with. Really little more than an extortion racket. You start out talking to some guy named Jake who sounds really nice and helpful. You tell him you are going to measure every item you have and figure out the total cubic feet on a computer program. He says "that's great, you can control your own costs." You give him a deposit of $3237.00. One day before moving someone else calls. He says your numbers are all wrong, He wants an additional $10,000. or they won't show up. It's too late to find another mover and you have to be out of your house in 2 days. You then call the owner. Someone named Chris . Chris of course sounds all helpful and understanding. You tell him you are going to measure the amount of space taken up inside the truck when it is loaded. He says "that's fine, he'll refund the difference." When you measure it you find out your pretty close with your own estimates. You call Chris for the refund, but suddenly Chris can never come to the phone. You call and call and call. Finally some woman (maybe this was Tatiana), says they will dump all your belongings along side the freeway if you keep calling. By the way, Compass is not a moving company, they are a broker operating out of a mail box at a UPS store. The actual mover is called Oasis Moving. Finally, they just quite answering your calls and block your phone number. When Oasis finally arrives, you discover the "professional movers" consist of one arrogant individual and an assistant he met at a gas station the night before, and hired to help him unload. He want's $5,000 + in cash. Your bank wonders why you want such a large withdrawal in cash. You tell them it's extortion money to Compass Van Lines. When he unloads your stuff, half of it falls down onto the floor of the truck. What they didn't steal they destroyed. The criminal had the nerve to sweep all the broken glass off his truck and into my driveway before he left. By the way, he stiffed the guy from the gas station by underpaying him (the only decent one in the entire group). All told, losses including extortion money, deposits and damaged merchandise exceeded $50,000.00. Chris and his company are simply common criminals. No matter how many times I called to try and resolve the problem. they would not answer, obviously they have permanently blocked my number and will accept no complaints. Putting them out of business is not sufficient, they need to be put into prison.

4. M

   Michelle D.

   Source: MoveAdvisor · Glendale, CA to Austin, TX

   27 Jan 2022Partial movePaid $9,400

   Overpriced and hidden costs

   Moving nightmare! We were under-estimated by 324x$9.25 per cubic feet=$2997, doubling our original order! They are just middle men hiring another company who charged an extra $150 for “bulky items “ which I clearly described to the person who quoted me, who did not bother to mention the extra cost. Packing was extra $150-$200 for bulky items mentioned above. They said they are A rated with BBB, their name was no where to be found! Beware of these scammers!!!!

5. B

   Barry H.

   Source: MoveAdvisor · Marlton, NJ to Arlington, VA

   4 Jan 20223-bedroomPaid $8,000

   Don't do it!

   We've moved 21 times in 30 years for work, and have used professional movers for 19 of those moves. Hands down, WORST EXPERIENCE to date. The sales call went well (big surprise) where they sold me on their service and their approach of charging by the cubic foot rather than by the pound. A few days before the move there was the quality control phone call where their agent told me that everything sales had told me was basically wrong - but I shouldn't blame it on sales since they had never actually loaded a truck (and the quality control agent had.) He then told me that my price (cubic volume) would likely be about 20% more than I was previously quoted. I should have back away immediately, so shame on me for not listening to my gut instinct. On the day of the move the movers badly scratched the front door when moving one of the sofas out of the house. The front door is a "statement" door so the scratches stand out badly. The closing on the house is in two weeks and our realtor has told us that on final walk through the door will present an issue to the buyer on closing. When I called to complain, the quality control agent did not tell me Compass would make it right. Here's what the quality control agent at Compass told me: 1. It's not their fault - the movers are independent contractors 2. My quote "clearly" told me that they were independent contractors and I have no recourse against Compass. 3. I could take a $100 credit or file an insurance claim - my choice, end of their problem (the house is in New Jersey where, if you're familiar with the area, $100 wouldn't even cover the first hour of labor to have the door refinished and painted). When I told him I found it unacceptable, that I expected Compass to make it right before the closing and final walk through he got quite patronizing and compared this to a car accident asking me if I would expect the person who ran into my car to make it right or if I would expect to file an insurance claim and eventually be reimbursed. UNBELIEVABLE!! I've spent the last hour on the web researching Compass and have come across hundreds of reviews stating how horrible customer service is at Compass. Don't know why I didn't see them before, but if you're reading this and are thinking of using Compass please know those reviews are 100% on the money. Their customer service will be among the worst experiences you will ever have with a company.

6. Z

   Zanaida C.

   Source: MoveAdvisor · Winter Garden, FL to Gig Harbor, WA

   12 Dec 20214+ bedroomPaid $16,000

   YOU ARE BETTER OFF TAKING A SLEDGEHAMMER TO YOUR OWN BELONGINGS RATHER

   YOU ARE BETTER OFF TAKING A SLEDGEHAMMER TO YOUR OWN BELONGINGS RATHER THAN USE THIS COMPANY. We hired Compass Van Lines for our move from FL to WA after seeing good reviews on Move Buddah in Aug 2021 (back when the reviews were still good). Our move was scheduled on 10/7/21, and the movers who worked with us in FL were phenomenal. They arrived on time, thoroughly wrapped all of our furniture items before loading everything on the truck, and they performed their work quickly and seamlessly. That is unfortunately where the positive experience ended. On arrival of our belongings in WA, MULTIPLE, large-item and expensive belongings were damaged and / or destroyed. My less than 1 year old Nordictrack treadmill that I paid extra for special handling was DECIMATED to the point of being unusable; internal electrical components exposed on the top, the underside of the treadmill damaged and unable to be placed level on the ground. We told them not to even bother unloading it off the truck since we would have to pay more money to have it sent to the dump. Several large pieces of furniture including two real wood bed frames, real wood dresser, lamps, inversion table were all significantly damaged. One of six tall kitchen stools is missing. I understand that damages occur during such a long-haul move, but the level of damage we experienced was evidence of overall negligence and rough handling of our belongings. Furthermore, the moving company who delivered our items sent three workers, only one of whom was physically capable of doing the job. My husband acted as the fourth person on their crew and assisted with lifting all furniture items. Part of the moving agreement included full assembly and arranging of all items on delivery. Things were left haphazard in our home, nothing assembled. They also put several holes in the drywall in our new home. We had to hire an outside company based in WA to come to our home and assist w/ arranging and assembling furniture. Our insurance claim has been formally submitted, and I hope this company will work hard to rectify the situation and reimburse us for the multiple damages. Until then, I would advise against anyone using this company.

7. M

   Marc F.

   Source: MoveAdvisor · Las Vegas, NV to Knoxville, TN

   13 Nov 20212-bedroomPaid $9,000

   Horrific!! Misleading. AVOID!!!

   Las Vegas to Knoxville October 2021. Shady Dave and Lying Chris are the supposed owners. Chris did follow up and beat a quote by a few bucks and PROMISED, assured me…he would be my contact “all through the move”. That lie could not have been more bold and intentional. First, movers show up and in a blink $1,500 is added on top of $6,900 “quote”, for packing materials and the cubic fit CHRIS came up with us wrong. You can do nothing like n this situation - it is your move day!! Walls damaged, items not packed ie, $400 1 yr old treadmill, candy wrappers everywhere from the jerk movers WE had to pick up. I gave the lead jerk a leaf blower and charger in our garage i was going to leave to our buyers. Next, we dont get a SINGLE CALL for over a week from ANYONE including LYING CHRIS. Shady Dave finally though slowly gets our stuff delivered and tells me, “ i had to beg to get it to you”. WTF??? So this is when it gets worse. This sub-human “lead”move dude and his skinny crew of two others have spent MUCH time destroying our belongings. So wish I could upload pics here. Furniture, chairs, plate ware, coffe maker, $800 electric fireplace, 2 small safes!! Destroyed. They were animals . Not filing a claim, just wish everyone would avoid. Trust me and others.

8. A

   Angela A.

   Source: MoveAdvisor · Glendale, AZ to Durham, NC

   13 Nov 20212-bedroomPaid $20,126

   Moving from Arizona to North Carolina

   Our move was Aug 17 2021 and finally arrived Sept 7 2021. On moving day a no name truck came to our door and said they were Oasis moving and storage. We did not know you were a third party. All our paperwork had Compas van. lines. We were charged a total of 20,128 from Compas of which we paid 8,050. Now moving day comes and another company Oasis moving company pulls up and tells us that will be another 19,290 will be our price a total of 39,418. We were downsizing to a 2,100 sq ft house. How can this be. We believe both companies are in business to scam the customer not take care of the customer. All our furnishings were damaged or squashed. The broken items were not to be believed. Both companies should give us our money back and not be in business.

9. M

   Michael S.

   Source: MoveAdvisor · Redwood City, CA to Sandy, UT

   12 Nov 20212-bedroomPaid $7,000

   Misleading and misrepresenting

   Having never used a moving company, I started online looking for inter-state movers. I have done the U-Haul across the country in the past, but I'm getting too old for that and I have a lot more stuff than I did back then. Several companies came up, but Compass was the first that was not a paid search result. I called and was treated surprisingly well. They asked questions that I would not have thought of, but also answered my concerns. Everything I asked was always a "yes, we can totally do that; of course we can; yes, that is all included in the price". After getting a quote that seemed too good to be true, I asked more questions. I needed climate controlled trucks and storage for a 20 case wine collection that was not cheap. "oh yes, we have climate controlled trucks and storage facilities". She even emailed me a corrected quote stating that they have climate controlled trucks and storage. I also let the girl know that I have significantly more stuff than your average 1060 sq ft house. She said, "no, I think we've gotten a good understanding of your things. But we will call you 3 days prior to the move to get final measurements of anything you've packed." I provided larger-than-actual measurements to assure that there would be space in the truck. Imagine my anger, worry and frustration when an Enterprise rent-a-truck shows up the day of my move (with no AC unit in the box). The foreman then tells me that this is way more stuff than was actually quoted and they need to adjust the price. The new quote was almost triple the quote that I was given by Compass. He then proceeded to tell me that the "deposit" that I gave Compass was simply a finders fee to get them to do my move and that I should have simply called them direct. So, on the day I have to get out of my house, I'm being held ransom by the actual movers because Compass doesn't care what we charge, as long as they get their finders fee. Now, I am in a 20-weeks-and-counting battle with the actual moving company's insurance company for the missing/stolen, damaged, mishandled and destroyed items that are documented at close to $7000, but are "covered" for $96 in their eyes. Do yourself a favor and find ANYONE OTHER THAN COMPASS!! Look for a mover that actually has their own trucks and their own employees that handle the moves and will care about the job they do. Do not let Compass take your money. You will literally get nothing in return but stress, headaches and troubles for months to come.

10. E

    Elzbieta H.

    Source: MoveAdvisor · Seattle, WA to San Antonio, TX

    11 Nov 20211-bedroomPaid $8,000

    Disaster!

    We hired Compass Vanline Movers from Seattle WA to San Antonio Texas and provided an accurate description of household inventory, On a moving day company refused to pick up idems from storage because 2 idems have not been packed and they requested from us to pay $700 more or they will not proceed with moving process. We had 2 big 6f tall spicers with handles which they don't need to be wrapped with blankets. On delivery day we discover that the company stuck the items so high up in the truck every box and every plastic container was crushed. All glass items crash in small pieces. My China, paintings and expensive crystals all destroyed. Some of the furniture item destroyed. This is one of them the worst experience I ever had with Movers. For the amount of money we pay this is a disaster....