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Recent reviews

L
9 Sep 2022 · MoveAdvisor
1.0 out of 51.0
I hired this company to move my furniture from Sun City West - Arizona to Vaughn - Washington. They used the Movers Van Line company located in Las Vegas - Nevada. Twelve ( 12 ) items out of 61 were damaged : 20 % !!!! The damage went from severely scratched to badly destroyed for three of the 12 items . This looked more like vandalism than normal mishap . Even the team that unloaded our truck at arrival pointed out the damage to us and told us that they had never seen such a disaster. The movers evidently did not care about the furniture neither our belongings . TOTALLY unprofessional . I sent pictures with thorough description of the damages and the related item numbers corresponding to the Bill of Lading three times to Movers Van Line . On June 26 I filed a formal claim . On August 26 , two months later, I got an e-mail from the insurance company CSI asking me to describe again the issue : pictures , correspondence of the items to the Bill of Lading and description of damage !!! I refused to spend more time on this serious issue that would most probably never find a resolution as this insurance is starting what usual insurance companies do : finding all possible loopholes to avoid to pay for anything. I had thirteen ( 13 ) moves in my lifetime , of which 5 international ones. I never had such terrible experience. You love your furniture ? STAY AWAY FROM THIS COMPANY .
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C
28 Jun 2022 · MoveAdvisor
1.0 out of 51.0
How can I leave ZERO stars?? Illegal practices, scam artists, terrible customer service. Dishonest and deceitful business practices. Our cost significantly increased despite a very tedious inventory that we did with them twice. They are impossible to get in touch with AFTER you sign the contract. Once you are unhappy, you can forget it. They do not even pretend to resolve your concerns. Forget about being treated as a customer who is paying them substantial money, try just being treated as a human being. Their MO seems to be to offer an embarrassingly small amount of money (~$120) if you agree not to post negative reviews anywhere. They lost nearly $5000 of our boxes. They can keep their $120. STAY AWAY FROM THIS COMPANY
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M
6 Jun 2022 · MoveAdvisor
1.0 out of 51.0
First off this horrible company has switched their name to True American Van Lines! Whatever you do don’t ever hire them! It’s a scam and they lie! Just like every bad review same thing happened to me except I caught on before it was too late! They tried to strong arm me but that wasn’t going to work I fell for their little scheme once but not again! I’m not stopping I’m reporting them everywhere I can! And like others have said they should be in prison! Jake, Chris, and all your other little scum bag workers… well you all SUCK!
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M
3 Jun 2022 · MoveAdvisor
1.0 out of 51.0
Amanda at Compass Vanlines continuously called me sometimes even twice in one day even after I told her we didn’t have a set moving day yet. Finally,I got pressured into setting a date and paying my deposit. As moving day approached, I spoke with Aleena who continuously spoke over me, interrupted me and put me on hold multiple times without warning. Her excuse was she was helping other customers - I too was a paying customer. The day after we finalized everything (with some strong arming) I had an unexpected event happen in my family and had to cancel the move. I called and I quote the response I got “Good morning, Melanie - click” they greeted me by name, put me on hold and did not come back. I tried calling multiple times after that with no success in reaching anyone. This company is horrible.
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R
24 Mar 2022 · MoveAdvisor
1.0 out of 51.0
Compass Van Lines have drivers who keep asking for money. Don't use the company. We had a quote and then the amount increased by 50 percent. The driver was a day away and his rep asked for 300 more dollars. DO NOT USE Compass Van Lines.
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