Compass Van Lines

Reviews

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1. J

   John H.

   Source: MoveAdvisor · San Diego, CA to Puyallup, WA

   8 Feb 20222-bedroomPaid $3,200

   Very helpful and not pushy

   I did not use the serviced due to the wife deciding to just get new everything instead, but my experience with Robert was delightful and not pushy like some other companies tend to be. I will be using them in the future if a need arises.

2. P

   Philip A.

   Source: MoveAdvisor · Priest River, ID to Laguna Beach, CA

   30 Nov 20212-bedroomPaid $3,620

   All did Well!

   Had an excellent experience with Compass Van Lines. Efficient, cost-effective, and professional--managed to very impressively get our relatively large sofa up a nasty three flights of stairs!

3. W

   William S.

   Source: MoveAdvisor · Easton, MD to Manchester, KY

   25 Nov 20212-bedroomPaid $4,315

   Great Work!

   This company deserves an excellent rating for its efficiency and willingness to accommodate a very erratic schedule. Matthew worked with me through several date changes, always projecting a kind and empathetic attitude. The movers who unloaded my truck were equally as efficient and professional.

4. L

   Leopold J.

   Source: MoveAdvisor · Sun City West, AZ to Vaughn, WA

   9 Sep 2022Partial movePaid $5,368

   Worst moving experience EVER

   I hired this company to move my furniture from Sun City West - Arizona to Vaughn - Washington. They used the Movers Van Line company located in Las Vegas - Nevada. Twelve ( 12 ) items out of 61 were damaged : 20 % !!!! The damage went from severely scratched to badly destroyed for three of the 12 items . This looked more like vandalism than normal mishap . Even the team that unloaded our truck at arrival pointed out the damage to us and told us that they had never seen such a disaster. The movers evidently did not care about the furniture neither our belongings . TOTALLY unprofessional . I sent pictures with thorough description of the damages and the related item numbers corresponding to the Bill of Lading three times to Movers Van Line . On June 26 I filed a formal claim . On August 26 , two months later, I got an e-mail from the insurance company CSI asking me to describe again the issue : pictures , correspondence of the items to the Bill of Lading and description of damage !!! I refused to spend more time on this serious issue that would most probably never find a resolution as this insurance is starting what usual insurance companies do : finding all possible loopholes to avoid to pay for anything. I had thirteen ( 13 ) moves in my lifetime , of which 5 international ones. I never had such terrible experience. You love your furniture ? STAY AWAY FROM THIS COMPANY .

5. C

   Cahryn A.

   Source: MoveAdvisor · Chicago, IL to Ocala, FL

   28 Jun 20223-bedroomPaid $10,000

   STAY AWAY FROM THIS COMPANY

   How can I leave ZERO stars?? Illegal practices, scam artists, terrible customer service. Dishonest and deceitful business practices. Our cost significantly increased despite a very tedious inventory that we did with them twice. They are impossible to get in touch with AFTER you sign the contract. Once you are unhappy, you can forget it. They do not even pretend to resolve your concerns. Forget about being treated as a customer who is paying them substantial money, try just being treated as a human being. Their MO seems to be to offer an embarrassingly small amount of money (~$120) if you agree not to post negative reviews anywhere. They lost nearly $5000 of our boxes. They can keep their $120. STAY AWAY FROM THIS COMPANY

6. M

   Mandi S.

   Source: MoveAdvisor · Minneapolis, MN to Omaha, NE

   6 Jun 20224-bedroomPaid $10,000

   Horrible! Worst experience ever!

   First off this horrible company has switched their name to True American Van Lines! Whatever you do don’t ever hire them! It’s a scam and they lie! Just like every bad review same thing happened to me except I caught on before it was too late! They tried to strong arm me but that wasn’t going to work I fell for their little scheme once but not again! I’m not stopping I’m reporting them everywhere I can! And like others have said they should be in prison! Jake, Chris, and all your other little scum bag workers… well you all SUCK!

7. M

   Melanie V.

   Source: MoveAdvisor · Lodi, CA to Bangor, ME

   3 Jun 20223-bedroomPaid $4,600

   They take advantage of the unknowing and are relentless.

   Amanda at Compass Vanlines continuously called me sometimes even twice in one day even after I told her we didn’t have a set moving day yet. Finally,I got pressured into setting a date and paying my deposit. As moving day approached, I spoke with Aleena who continuously spoke over me, interrupted me and put me on hold multiple times without warning. Her excuse was she was helping other customers - I too was a paying customer. The day after we finalized everything (with some strong arming) I had an unexpected event happen in my family and had to cancel the move. I called and I quote the response I got “Good morning, Melanie - click” they greeted me by name, put me on hold and did not come back. I tried calling multiple times after that with no success in reaching anyone. This company is horrible.

8. R

   Robert S.

   Source: MoveAdvisor · Phoenix, AZ

   24 Mar 2022StudioPaid $3,000

   Moving costs

   Compass Van Lines have drivers who keep asking for money. Don't use the company. We had a quote and then the amount increased by 50 percent. The driver was a day away and his rep asked for 300 more dollars. DO NOT USE Compass Van Lines.

9. S

   Steve M.

   Source: MoveAdvisor · Erie, PA to Orange Park, FL

   17 Mar 20222-bedroomPaid $6,800

   Throwing money away. Don't get scammed.

   Compass Van Lines over quoted me telling me that they "had to over quote me due to DoT lawsuits" and that I'd "get credited back for any space not used on the truck". They'll deny saying this obviously since it was a phone call. This was after locking me in at a lower price by signing a contract and paying 40%. They gave me a rate of $8/cubic ft. and didn't use 111 cubic feet (the driver and I took measurements). They refuse to credit me back the $888, saying that I signed a contract. I had to sign the contract to lock in the "estimate". Everything on the contract says "estimate" but it was in fact NOT an estimate, but the final balance owed. They claim that they overquote so that I don't get surprised by having to pay more when they deliver if I take up more space. This implies that they would measure the space and adjust my balance if the quote was too low, but I guess it only works one way-- as long as they get more money. Compass is also a broker company, which means they aren't the ones moving you. DO NOT sign anything until you are sure that you want to pay what they are quoting you because you will not get any of that money back. This is written halfway down a 21 paragraph "contract" that they know no one reads. I basically gave them $900 for absolutely nothing (reserving space is not an excuse. Space wasn't used>give money back. Simple). They will say anything and act nice to lock you into a contract and act annoyed and dodge your calls when you call them after the move. Odd find: Search "Compass van lines" on google maps and also search "Inbox & More Pack Ship & Print Business Center" on google maps. Both have the same address and both say they're "open" so one is lying... A NOTE FOR THOSE WHO WERE UNDER QUOTED: I can understand people being upset for having to pay more than they were quoted, but what you don't realize is you're invalidating the argument of people like me who paid for nothing. Companies can't get estimates right 100% of the time (that's why they're called estimates). In my experienced opinion, it's normal to end up paying more or less than what is quoted. It's when the quote is very far off or they don't reimburse you/credit you back. The reason I say it "invalidates" our argument is because if there are a large number of people complaining that they paid too much, the companies then start over quoting others to avoid these complaints, and due to their policies, those who are overquoted lose money. Underquoted customers get what they pay for, while overquoted customers lose money and get nothing in return.

10. M

    Marcy H.

    Source: MoveAdvisor · Westlake Village, CA to Camas, WA

    9 Mar 20223-bedroomPaid $8,500

    Bait and switch company

    These are brokers not movers. They take your money and then. Subcontract with subpar movers. Paid $3000 deposit - learned reputable movers don’t take deposits only money when the job is complete. Did a verbal review of belongings - should be in person or on video - give a binding estimate - then 3 days before move say they want to go over move and say you need to pay more. Cancelled the move but not before comp y charged my card for over $4500 dollars. Supposed to get $1500 back. I will believe it when I see it. Complained to credit card co, Opened a dispute. Avoid at all costs is my advice.