Don Farr Moving & Storage

Reviews

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1. S

   Samantha M.

   Source: MoveAdvisor

   20 Jul 20213-bedroomPaid $1,800

   Complete nightmare

   Stay far away! We unfortunately used Don Farr June 11 for a local move, 15642-15642. First, they showed up late, upon arrival they came in one small truck and only 2 men. Our estimate was 2 large trucks and 4 men. So now we waited for another truck and 2 more men. Once they finally all arrived they began. It was clear they were ill prepared, none of our items were protected, no pads, blankets or plastic wrap. Myself and my husband asked them to please provide protection, they smugly declined. During the process they told us if we didn't like how they move we should do it ourselves. Once the move was over we found all the damages. A 1 year old SS refrigerator, of which I have the receipt proving purchase date and price, covered in dents and scratches on all 3 sides... and they somehow managed to break the plug. How does this happen? My 6 month on dining set, large gauges and multiple chips in 4 of 6 chairs. My king headboard snapped, a leg on my buffet table cracked and our 9 year olds loft bed so incompetently put together a piece was missing! A mover handed me a leg to my TV stand and said "don't worry Ma, just file a claim." Not one of the men could drive the large moving truck, they all tried to pull it out of a flat driveway, almost taking out 2 cars. This staff were incredibly undertrained, unmannerly and lazy. They most certainly didn't care about the job or our furniture. Then had the audacity to wait for tips. Now the claims part. Monday June 14 we called to start the process. We are told they will mail the packet out. A week goes by and nothing. Multiple calls and nothing. Monday the 21 we go to Don Farr to fill them out in person. We're told "it's hard to get staff, no one wants to work" Not my problem, don't take a job you can't handle. Few weeks go by we hear nothing, few phones calls no replies. Then we are in contact with with Lynne, who handles the claims, she's incredibly smart mouthed and sends snippy emails if she replies at all! Unacceptable behavior. Today we finally get our claim resolved in the mail, 350.20. What a slap in the face! We now have over 2,000 in damages and they suggest 350? Take accountability for your sorry excuse of a company. Provide proper training so this doesn't happen again. This has been an absolute nightmare. Mr Fixx, well you should be embarrassed, you can't even correct the major damage YOUR company cost. So please, do your research, they have many accusations with the BBB with horror stories like mine. If you value your items, go elsewhere. Attached are a few of the many damages. Hope this helps someone.

2. J

   Jenn B.

   Source: MoveAdvisor · Pittsburgh, PA to Bethel Park, PA

   23 Jun 20212-bedroomPaid $500

   Worst movers ever.

   They get a zero star. Movers didn’t show up on the day of the move. They gave excuses, lies. Didn’t bring boxes; lied about how many people they were sending. Trying to charge us 2200 for moving a 2 bedroom apartment when we were quoted 700, which we will NOT be paying. Turning them in to the BBB. They should not be allowed to be in business.

3. M

   Melissa K.

   Source: MoveAdvisor · Pittsburgh, PA

   7 Feb 20212-bedroomPaid $3,400

   Cost more than the quote because of their mistake and extensive damage

   I took out insurance from Don Farr, made a claim involving two damages bookcases, three damaged outdoor cast aluminum chairs, chipped picture frames, etc - all of which had been moved safely by other movers in four other moves. The company took months to process my claim and sent a check in exactly the amount of the premium - $500. Also, months AFTER the move, they charged my $300 more than the final bill because they had to rent a straight truck which they KNEW beforehand. Stay aware and away from Don Farr.

4. L

   Laura C.

   Source: MoveAdvisor · Monroeville, PA

   14 Sep 20202-bedroomPaid $6,000

   Worst Movers in Pgh.

   In January 2020, Don Farr moved my parents from one apartment complex in Monroeville to another about four miles away. Farr was expensive. Its employees were careless; they damaged the cane backs of three mid-century Modern dining chairs (and claimed “they were like that when we got there.”) They also broke two mirrors and two glass tabletops as well as chipped wooden trim from three dressers. The best part, however, is the loss of two pieces of furniture stored in their warehouse. This time the employee claimed, “Oh, your dad didn’t want them and gave those pieces to our crew.” Yes, I paid $1300 for storage and delivery of those items to my home in NJ because my dad gifted them to the moving crew. And here it is, months later, and nothing is forthcoming - not a suitable explanation, not the furniture, not an apology, and not a refund to either my parents or me for any of the loss or damage. If you value your belongings, your money, and your sanity, you will not hire Don Farr Moving and Storage under any circumstances.

5. R

   Rebecca C.

   Source: MoveAdvisor · Bedford, PA

   5 Aug 20203-bedroomPaid $3,400

   A nightmare.

   This was the worst move of my live and I have moved many times. The first day of the move the trucks did not arrive until 1:10 pm. There were supposed to be 4 men and instead there were 3. One man had a boot on his foot and up his leg from an injury, another was his first day on the job and knew nothing, and the third man does this part time. They had to complete the next day, Saturday, and did not deliver to my new location until Monday. Two large and expensive pieces are damaged beyond repair and other items are scratched and marked. I was very clear that we have big, heavy and expensive furniture. During the Monday delivery I asked the one man if the plan was to get everything into the house and then we could walk around and place boxes, etc where they belonged. He stated this was the plan. Later I walked outside and they were GONE. I called the company and they sent them back and they had an attitude. I had to physically go to their office twice because you cannot get anyone on the phone. I have filed the claim and now received an email that basically says they have 30 days to settle the claim. HORRIBLE. And there was a change on the bill of lading after I had signed. I paid over $3,000 for this.

6. E

   Erica B.

   Source: MoveAdvisor · Pittsburgh, PA

   30 Jul 20203-bedroomPaid $1,800

   Wish I could give 0 stars.

   As someone who has moved quite a few times, this is easily the worst moving experience of my life. Started with them showing up late with a crew of 3 instead of quoted 4. 2 of the men were inexperienced (which they told us multiple times) and required repeated direction from the crew leader which took significant time. Despite being told our drawers would remain in place and could be filled with clothing, these guys took each one out and piled it separately in the truck without covers, leading to dirt and filth all over our clothing. One guy injured himself while carrying our child's crib, but didn't bother to clean his blood off of it. We found this at the end of our 11 hour move day (we were moving a 3 bedroom townhouse down the street) while we were trying to get our son to bed. Queue the mad dash to find any kind of cleaning liquid in the pile of boxes that were left in the front foyer despite being labeled as boxes that should've gone upstairs. Nevermind going through what had been freshly laundered clothing that was now covered in dirt to find him something to wear to sleep. Multiple items were damaged. One of the movers spent more time "resting" than actually helping to move, leading my husband to start helping in order to get the day to finish faster. After all of this, and after the crew leader recommending we talk to customer service given we were "screwed over", all they offered was their lowest rate per guy for the entire 11 hours. We paid 800 dollars more than we were originally quoted. Absolutely abhorrent. We had used this service before and had been pleased with the move, but clearly you can't predict what you're going to get and they WILL NOT take care of you if your move was a disaster. I couldn't recommend against a company more than I recommend avoiding this disaster. Save your time, money, and sanity and find someone else.

7. G

   Gage W.

   Source: MoveAdvisor · Pittsburgh, PA

   17 Jul 20204-bedroomPaid $5,000

   Terrible at moving and everything else.

   From start to finish..they were horrible. From management to crews, communication to timeliness, delays to commitments. The company cared way more about its customers before new management. Terrible how this company has fallen from its founder and original business model.

8. M

   Mia B.

   Source: MoveAdvisor · Pittsburgh, PA

   16 Oct 20194+ bedroomPaid $8,000

   Damaged EVERY piece of valuable furniture.

   Do NOT even consider this company. They damaged most of our valuable furniture, at one point even standing our couch on its arm in a mud puddle! Every time I saw them damage something and asked politely for them to be careful, they literally started dropping boxes marked Fragile! They were the most unprofessional individuals I have ever worked with. I will never be able to replace all the furniture they damaged and they just kept telling me not to worry because I can just file a claim. I now have to fight for months to recover a fraction of what my furniture is worth.

9. R

   Robert M.

   Source: MoveAdvisor · Avella, PA to The Villages, FL

   10 Oct 20193-bedroomPaid $4,800

   Move from PA to FL.

   I will start by saying this was our third move with Don Farr and the first two moves were great with minimal problems. Because of that we trusted that things would be the same on this move so did not buy the extended insurance. The move was horrendous, no other words to describe it. They brought a truck that was too small. The move took hours longer than estimated, and another truck had to be brought the next day to finish up. Four movers on a Saturday and one fellow was so surly and unpleasant with complaining the whole time that he wasn’t supposed to work on a Saturday. He would not use the television boxes we supplied, but rather wrapped the three TVs in blankets. Two flat screen televisions disappeared and never made it to our new home and the third was delivered with a cracked screen, rendering it useless. I additionally lost a box of kitchen items. Many boxes were delivered crushed, upside down. Beds weren’t put together, just a fiasco. I will say that the two men who delivered our items worked very hard. Things come in so fast that you are virtually unable to cross off every item on the inventory list and have to sign it before they leave. We discovered the televisions were missing immediately and we were able to alert the driver BUT they never appeared anywhere. How does that happen? We got a huge (sarcasm) check for the damaged lost item of approximately $80.00..This is our last move but we would never recommend this company to anyone! They have gone downhill from the first time we used them. Additionally when they want your business they will be happy to talk with you on the phone. Good luck trying to get someone to answer after the move. Impossible!

10. J

    Joan G.

    Source: MoveAdvisor · Monaca, PA to North Wales, PA

    27 Sep 2019Partial movePaid $1,000

    Damaged grandfather clock.

    I used Don Farr to move from Pittsburgh to Philadelphia. I moved mostly boxes and just a few furniture items. The most important item that I wanted moved safely was the grandfather clock that I bought my late husband in 1981. It was his baby! I intended to give it to my daughter and her family for their home. The day the movers came to pack my house they could not get the weights removed so they decided that it would work if they just wrapped the weights. I questioned this but they said it would be fine. When my SIL came over to my new house to look at the clock he noticed that the bottom was broken. The weights had fallen and smashed the bottom dust cover and the weights were broken. Along with that they hadn't wrapped the pendulum (when they carried it in the house it was just wrapped in a rag) and that was ruined also. The finnial at the top is missing also along with a leveler on the bottom of the clock. In other words it is a mess! When I called the company to tell them, I was told there was no one available to talk with. After I insisted, I talked with Kevin who said to me "my issue is that it wasn't prepared properly to be moved. The weights should have been removed". They are the professional movers, aren't they? They should know that and should know how to move a clock! I filed the claim but had not taken out the valuation insurance which I don't think should matter in this case because it was not damaged accidentally - it was negligence on their part! I talked with a clock professional here and it will be over $1,000 to fix it properly and he was very surprised that a moving company would move a clock with the weights on. Of course, I can't check on the claim because I'm not able to talk with anyone and I haven't heard anything. Please, don't use Don Farr if you have something that is valuable to you because they really don't care.