26 Nov 2022 · MoveAdvisor
1.0 out of 51.0
All our items were mishandled. There are water damages to our piano bench and terrible scratches along the front of the piano. TWO pole lamps AND a Tiffany lamp were broken. An oil heater was broken. A new pole power saw is missing. My boxed wedding dress was stuffed into a garbage bag, its box missing. Our 34" smart tv arrived unboxed. Blankets are missing. Driver told us he "had to switch trucks during a violent storm and the water damaged boxes were reboxed and repacked by staff". I can't be sure of lost items since boxes were repacked with different items. The list goes on.... Wish I could post pictures! Farr is quick to take your money, but never respond personally to complaint or questions. I am extremely disappointed and angry at the lack of regard and respect for our personal belongings and their total disregard to box markings and the resulting losses. I am sorry I contracted with them. Would never recommend them. Paid over $6,000. Asked for $1,000 refund to replace/repair damaged/missing items. 4 months later, received $200.
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