Don Farr Moving & Storage

Reviews

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1. S

   Sis H.

   Source: MoveAdvisor

   23 May 20221-bedroomPaid $550

   hard workers

   Don Farr Moving just moved us, this move was so smooth and workers very efficient. Will use again and will recommend

2. D

   Dan G.

   Source: MoveAdvisor

   15 Aug 20203-bedroomPaid $1,400

   First time using movers.

   This was our first experience using movers. Was very nervous but Stan, Cobey, Jim and Charles were an awesome team. Couldn’t ask for a more professional pleasant group of guys working in 90 degree weather. They worked as a team and with caution to avoid hitting walls and not 1 mark. Would request this group again. Great experience.

3. W

   Wendy J.

   Source: MoveAdvisor · San Francisco, CA

   22 Oct 2019Partial movePaid $2,600

   Kind, respectful, professional, efficient, timely, moving services.

   Kind, caring, respectful, professional, efficient, timely, cost effective.  That's what I have to say about Don Farr, in a nutshell.   My mother, lived in Pittsburgh.  She passed away about six months ago  and I had to clean out her estate.  I needed to find a mover to transport the things I wanted to save, the things that are important to me. I had no idea where to find a reliable mover who was also cost effective.  I asked around and ended up calling a couple of national places and one from across the state for estimates. I hadn't chosen anyone yet, I was too busy packing and I ran out of boxes. I was going to Home Depot,  when my cousin, who lives locally in Pittsburgh, called me and said that I should go to Don Farr to get boxes. I had no idea who or where Don Farr was so I looked it up.  I called and Devin answered the phone. He was really nice and yes they had boxes and tape.  I realized that they were a local moving company and so I called back and asked them to for an Estimate.  Maxine answered, who was also really kind and helpful.   She listened to my verbal estimate of boxes and furniture and then gave me two estimates, one being a worst case, it was a "It may be heavier than you think" option. After I got off the phone with her, I decided to call my cousin back and ask her if she knew anything about their moving services.  She said that she had used them for a move 10 years ago and they did a really good job.  My cousin, is a really tough customer by the way, and if she doesn't like something, she'll tell you and everyone else so I felt pretty confident that they must have done a good job.  Her son also used them for a move that was much more recent and he was happy with them. Anyway, I went and picked up the boxes and met John (the long distance dispatcher).  He ended up giving me a whole bunch of boxes that  they refer to as promo boxes and a couple of mirror/glass pack boxes and tape.  They didn't charge for me them.  I went home and continued packing and as the number of boxes increased I started to get nervous that the estimate that I received on the phone may not be correct.  So, I was driving by Don Farr on another errand and I stopped in and asked if someone could come over and give me a visual estimate.  My mom lived about 5 minutes from their offices.  They told me that Devin would come by her house in about 15 minutes.  So, I finally got to meet the friendly voice who had answered the phone.  He looked at everything I had and  thought that it was slightly higher than the original estimate.  It made me feel better to have someone see it rather than relying on what I told them on the phone. After Devin left and I got back to packing, I realized that I needed packing paper too -- I had run out of newspaper. I called John and he told me that I could stop by and pick some up.  He ended up giving a partial roll for free which was plenty of paper for my needs. I went home and packed everything up. I left it at the house ready for them to pick up on our designated date. My neighbor was going to meet them there for me because I had to go back to my current home.  This morning was the day of the pickup.  I called my neighbor to see if they had arrived yet.  Yes, on time.  She said that three very nice men (I wish I had gotten their names) came to move everything out of the house.  They were quick, efficient and careful.  She was very happy with the work that they did.   I have to say that I wish I could give me neighbor a review, if I could, I would give her 5 stars for all of her help. She's top notch.  But she doesn't have a company. She's just a very kind hearted soul who was a good friend of my mom and helped me out a ton.  Thank you to her!!  Back to Don Farr.  So my mom's things are on the truck and scheduled to get to my house in about a week.  I'll write a 2nd review to follow up this one. With the service that I have received so far, I expect that it will also be just as good. .

4. M

   Mike B.

   Source: MoveAdvisor · Cranberry Twp, PA to Irwin, PA

   5 Jan 20244-bedroomPaid $7,000

   Stolen Items

   Don Farr Movers stole an entire weight stack from an exercise machine plus additional exercise equipment during a one day move. To add insult to injury their missing items claim policy paid us only a few dozen dollars to what ended up costing us several hundred dollars to replace our equipment. Lastly, they never followed up with us on a supposed investigation into which of their employees stole our items.

5. M

   Mark M.

   Source: MoveAdvisor · Pittsburgh, PA to Murrysville, PA

   24 Oct 20234-bedroomPaid $13,000

   Big Disappointment and rip off!

   Hired Don Farr to move me back in August to move me across town. When they brought our things to our new house many were damged, broke and not even belonged to us. They charged around $13,000 and tried to settle for $162 in damages. BE AWARE THEY ARE A BIG RIP OFF!!!!

6. L

   Leah L.

   Source: MoveAdvisor · Pittsburgh, PA

   18 Jun 20233-bedroomPaid $1,800

   Missing belongings

   Hired Don Farr moving and storage. They held our belongings for eight months in storage. When the brought our things to our new home hundreds of dollars of things were missing. They were the only one that had access for eight months. Their settlement 114.00. I don’t want their money I want our stuff. Beware!

7. D

   Debra G.

   Source: MoveAdvisor · Pittsburgh, PA

   17 Dec 2022Partial movePaid $1,800

   Moved home across the street.

   I have moved about 12 times, this is by far the worst ever. They damaged 6 pieces of furniture, had about 20 marks on my brand new walls, broke 2 pictures and a metal storage rack. One guy was not mentally stable. The guys were having a party and not too interested in doing things right. The guy putting together the furniture was the only one working for the last 2 hours as the other 4 guys sat there and watched him. A disgrace! Sent in my packet for damage. I did not get insurance. Big mistake. Nor have I heard back from the company. Its been over a week. I just thank god i carried over all my expensive items from my family or they would have been destroyed. If you value your belongings do not use this company.

8. J

   Jain S.

   Source: MoveAdvisor · McKeesport, PA

   26 Nov 20221-bedroomPaid $6,295

   100% Neglect = Many Unnecessary Damages

   All our items were mishandled. There are water damages to our piano bench and terrible scratches along the front of the piano. TWO pole lamps AND a Tiffany lamp were broken. An oil heater was broken. A new pole power saw is missing. My boxed wedding dress was stuffed into a garbage bag, its box missing. Our 34" smart tv arrived unboxed. Blankets are missing. Driver told us he "had to switch trucks during a violent storm and the water damaged boxes were reboxed and repacked by staff". I can't be sure of lost items since boxes were repacked with different items. The list goes on.... Wish I could post pictures! Farr is quick to take your money, but never respond personally to complaint or questions. I am extremely disappointed and angry at the lack of regard and respect for our personal belongings and their total disregard to box markings and the resulting losses. I am sorry I contracted with them. Would never recommend them. Paid over $6,000. Asked for $1,000 refund to replace/repair damaged/missing items. 4 months later, received $200.

9. J

   John I.

   Source: MoveAdvisor · Washington, PA

   19 Jul 2022Office movePaid $6,500

   Ridiculous after significantly damaging my furniture

   They moved my office furniture to their warehouse, stored it for a few months and then delivered it in ridiculous condition. The damage was outrageous. Their process to file a claim is intentionally intended to push you beyond the claim period. Their senior claim person jerks you around for weeks. Absolutely pathetic company.

10. W

    Wesley M.

    Source: MoveAdvisor · Pittsburgh, PA to Harrisonburg, VA

    21 Mar 20222-bedroomPaid $7,000

    Worst ever

    Don Farr Movers --- 531 5th Avenue, McKeesport PA ---(412) 469-9700 Near the end of December 2021 an opportunity arose for us to move to the Shenandoah Valley of Virginia [Harrisonburg]. We began our planning for the move immediately. Within a week we located an apartment we liked, signed the lease with a move in date of March 11, 2022. The first week of January 2022 we began our search for a moving company. Our preference is to support and use small businesses when possible, so we began our search using this criteria. We settled on Don Farr Movers; they had several positive reviews. We called and arranged to get an estimate. On January 10, 2022 we received the estimate [$4,838.08] and signed all the paperwork and paid the required deposit [$3,020.00]. The furniture was to be delivered on our move in date. For a reason I do not remember, the moving date was changed to March 12th. Then we receive a call stating that one of their trucks was involved in an accident in Colorado and they had to fly a replacement driver to Colorado and our move would be delayed until March 13th. We were assured the truck would be leaving first thing in the morning, 8-9 AM. Later that morning we find out that the truck did not leave until almost noon. Enroute they had a flat tire; another delay. At 7:46 PM we receive a call asking if we still want the furniture delivered tonight. We stated emphatically YES. They finally arrive at 8:30 PM. When they arrived I noticed two things: [1] it was not the same truck that was packed in Pittsburgh, and [2] only two movers came. We were being charged $190/hr. for three movers The first truck was packed properly, boxes in first, then furniture. The furniture will be the first off the truck and will be placed in its proper location. They had obviously backed the trucks up to each other and just unloaded from one truck to another. Now we have more than 100 boxes coming off before the furniture! Now my wife and I [Ages 70/61] will be moving the boxes so we can then move the furniture to its proper location. Before they began unloading, I told the driver he needed to move the truck around the corner to better unload. He told me “Look at the size of this truck, it will not go around that corner. Here, I’ll get out and you can try it.” I said “OK. I’m waiting.” He did not reply or move. [Is there anyone else on this planet that believes an apartment complex would be designed so a moving truck could not reach the residents?]. They stopped unloading at 2AM and the driver told me they would finish the next day. We said no, finish it now. The driver told me “he was either stopping now or driving the load back to Pittsburgh”. I told him I wanted a phone number of someone in charge. He gave me (412) 330-7352 which I called at 2:07 AM. I left a message that we are not satisfied at all with our move and to call me back at my number. It is now Thursday afternoon and I have not received a return call. We began with an original move date of March 11th. The move was not completed until March 14th. If this is what Don Farr Movers calls a successful move, we vigorously disagree. Wesley R. Moore